Yup, that’s right, 5 years.
As a distributor, RobotShop has the unique advantage of being able to sell many different models and brands of Robot Vacuum Cleaners. Have you ever wondered why you should buy a robot vacuum specifically from RobotShop instead of from other companies, like, for example iRobot itself? There are many reasons.
US Customers:
| Buying From iRobot | Buying From RobotShop | |
| Models Offered | • Roomba only | • Roomba, Neato, Asus E-Clean, and Infinuvo Cleanmate available |
| Warranty | • 1-year exchange under warranty • Average turnaround time of 2-4 weeks or more for exchanges |
• 5-Year RobotShop Limited Lifetime Warranty • Seven day turnaround time for repairs and exchanges |
| Service | • Long response times over the phone and via their Support Center (customer feedback) |
• Very fast response times by phone and through Support Center |
| Repairs | • Not available; the only option is to purchase a new robot | • Repairs on all types of robot vacuums |
| Parts | • Only modular parts available for 500, 600 and 700 series Roombas |
• Roomba parts available and in stock, parts for other brands coming soon |
| Accessories | • Available and in stock | • Accessories for all brands of robots are available and in stock |
| Add-ons | • Not offered | • Available and in stock |
| Shipping Delay | • Usually ships in 1-2 business days | • Usually ships in 24 hours |
| Shipping Cost & Other Fees | • Shipping/applicable tax is extra, except for occasional promotions | • Free shipping within North America for orders over 250$, no sales tax except in VT |
Canadian Customers:
| Buying From iRobot | Buying From RobotShop | |
| Models Offered | • Roomba only | • Roomba, Neato, Asus E-Clean, and Infinuvo Cleanmate available |
| Warranty | • 1-year exchange under warranty • Average turnaround time of 2-4 weeks or more for exchanges |
• 5-Year RobotShop Limited Lifetime Warranty • Seven day turnaround time for repairs and exchanges |
| Service | • Long response times over the phone and via their support Center (customer feedback) |
• Very fast response times by phone and through Support Center |
| Repairs | • Not available; only option is to purchase a new robot | • Repairs on all types of robot vacuums |
| Parts | • Only modular parts are available for 500, 600 and 700 series Roombas |
• Roomba parts available and in stock, part for other brands coming soon |
| Accessories | • Available and in stock | • Accessories for all brands of robots are available and in stock |
| Add-ons | • Not offered | • Available and in stock |
| Shipping Delay | • Usually ships in 1-2 business days | • Ships the same day (if ordered before 3pm) |
| Shipping Cost & Other Fees | • Shipping (~16-70$) and international handling fees (~30-80$) are extra | • Free shipping in North America for orders over 250$ |
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