This is also true when things go wrong, because sometimes things just go wrong. In such situations, we try to provide the quickest and most satisfactory resolution to any issue in order to make sure every customer is satisfied. The testimonial below, extracted from our Testimonials section, makes us proud and happy because it means that we could make another customer happy.
I would like to send a great big thank-you to Robot shop!
I know I have had some issues and was not happy with the purchase I recently made. Robot Shop has been nothing but helpful and supportive during this time, trying their best to make the purchase work for me. When we decided it was not going to work, you gave me the option of returning the purchase (Thank-you) and issuing a FULL refund. I have to say I have been most impressed with your customer service during this trying time. I just wanted to let you know that the way you deal with customers even when they are not happy will keep me coming back again and again to keep buying your interesting and innovative products. Thank-you for being a company that cares about a customer even after the purchase!