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• VIP Repair for RobotShop Customers
• Have your Smartpool professionally repaired
• Smartpool robots only
• 3 months guarantee on the repair
A swimming pool is a big investment and should give you enjoyment, not headaches and costly bills.
We bring Robots back to life!T
The RobotShop Company, robotics at your serviceT, is there to help you with your domestic robot. RobotShop is a factory-trained repair center. We have acquired the experience and knowledge necessary to repair your Smartpool robot once the warranty has expired. We must first examine the robot in order to identify the problem and determine the price of the repair.
The cost of repair can vary according to the complexity of the problem and the value of the replacement parts. We not only support North American clients, but also all throughout the world (shipping charges will apply, depending on your location)
Our repair has a 90 day guarantee.
Note: If your robot is still under warranty, please contact us first to obtain an RMA number. You can do so using the support center, or by calling 1-866-627-3178.
Procedure to follow in order to have your robot repaired:
1- Create a copy of your original invoice. If you do not have it or are unable to find it, we can send you a copy by fax or email. You may contact us for this through the support center or by phone at 1-866-627-3178.
2-Have your unit shipped to the RobotShop head office, with your invoice copy, and a note describing the problem(s) observed. Please include your robots power supply and filter holder. A few tips to follow before shipping your robot:
• Ship your robot in a sturdy box and use enough packaging material to prevent your robot from moving inside the box. It is preferable not to use peanuts.
• Make sure to insure your package, we will insure the shipment back.
• Clean your robots filter bag.
Please refer to the following addresses:
18005 Lapointe Building 305
Mirabel, Quebec, Canada
555 VT Route 78, Suite 367
*Note for customers outside Canada or USA and customer's not shipping to their own Country: If you do not indicate "REPAIR" and a value of 0$ on the export documents, any possible duties will be charged even after your final invoice.
3-A robotics specialist will contact you within five (5) business days following receipt of your robot in order to provide you with the results of the diagnostic and inform you of the repair cost.
4-Once you have made a decision, we will proceed with the repair of your robot within seven (7) business days. If you decide to not have the robot repaired you will still need to pay shipping and handling for your robot to be returned.
5-Your robot will be sent back to you via Canada Post's accelerated parcel service for Canada and UPS for USA. The cost of return shipping depends on your location.
6-You will receive your fully functional robot and you will once again enjoy the benefits of your domestic robot.
RobotShop is committed to offering you the best possible service. It is important to note that the domestic robot repair service is a world first and RobotShop, robotics at your serviceT, is a precursor in this field. The RobotShop Company invests in this direction in order to always better support its clients.
Do not hesitate to contact our robotics specialists if you have questions regarding the repair of your robot.
It will be a pleasure to serve you.
We bring Robots back to life!T