The warranty conditions are those offered by the manufacturers. You may communicate with RobotShop or directly with the manufacturer. RobotShop is a reseller of many products and is not responsible in any case for the failure of a product manufactured by another company.
However, in the spirit of always wanting to better serve its clients, RobotShop is willing to serve as an intermediary to exchange and communicate with the manufacturer in order to ensure that the client receives a satisfying service for which he paid. Along these lines, RobotShop does not tolerate suppliers that do not take responsibility for their defective products.
The RobotShop Limited Lifetime Warranty is applicable on certain selected items only, such as all Robot Vacuums
for example the iRobot Roomba
, the Neato XV-21
and the Neato XV-11
, some Pet Care Products
such as the Litter-Robot
and some Robot Floor Cleaners
such as Mint
. This warranty is applicable for a normal non-commercial use of these products only.
This warranty is supported directly by the RobotShop Robot Repair Center
. If a product is covered by the RobotShop Lifetime Warranty, it will be indicated in the product description.
RobotShop repairs or replaces the defective product free of charge, during its useful lifespan (5 years for Domestic Robots
) if the defect is caused by a problem with the material or manufacturing of the product. Normal maintenance of the item is not covered by this warranty (such as the replacement of the battery, brushes, filters etc.) An excessive use of the robot will cancel the warranty just as the fact of opening or modifying of the unit. Shipping to and from RobotShop are the responsibility of the customer after the manufacturers warranty has expired. Shipping fees could vary depending on the manufacturers warranty and depending on your Country. Contact us for details for each manufacturer. Please contact us for an RMA # along with a proof of purchase.
It is important to note that robot kits may not be exchanged or refunded once they are assembled in part or in entirety. Only defective components will be replaced if the need arises. Along these lines, please carefully read the construction instructions for the robot and ensure that they are understood before commencing construction. Work carefully on a clean table and take regular breaks in order to maintain your concentration. Our manufacturers provide the necessary instructions for proper construction of their robot kits but can not be held responsible for mistakes made by the builder.
The same goes for all specialized components and robot parts. All products sent back to RobotShop on warranty will be inspected in order to determine if the problem was caused by a manufacturing problem and not improper use.
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