If you are not satisfied with a product you bought at RobotShop, for whatever reason, it is possible to return it for refund within 30 days of receipt (90 days for an exchange for another product or for an in-store credit). You must first advise us by email: firstname.lastname@example.org. RobotShop will provide you with a RMA number. No returns will be accepted without having previously obtained a RMA number. The product must then be returned in its original packaging (in perfect condition for resale) with its receipt and a small note for the reason of the return and your RMA number. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions. Build-it-yourself robot kits are not refundable once assembled. Robot parts requiring assembly or soldering are also not refundable once assembled, soldered or modified in any way.
Please note that all items will be reimbursed within 7 days of receiving the product (shipping fees excluded). You must also cover the cost of returning the product. Shipping fees will only be refunded if the return is a result of a shipping error on our part. Cleaning fees (25$) may also be charged if a domestic robot is returned and has not been properly cleaned. Restocking fees of 20% will be charged on special orders only.
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