(Extracts of unsolicited communications received from clients)
Don, April 18th 2013
I was very satisfied with sales and technical support. You answered all my questions and guided me at every point in my decision and offered me alternatives. You made sure all components were compatible. I was very pleased with the whole process.
Mariant, April 18th 2013
I am amazed by the excellent customer service you provide. Congratulation for managing to reach this level of service for your clients. Thank You!
David, April 14th 2013
you supplied a precise answer to a precise question . . . thank you for the support I needed.
Jesse, April 13th 2013
The support person I talked with was very knowledgeable and a huge help. He answered all of my questions and got me back on the right track with my build. I will use this site for all my future needs!
Steve, April 13th 2013
Excellent support. I received very quick feedback on a question and was able to have my order modified.
Ricardo, April 12th 2013
You have a great team, very good attention. I will continue visiting them. Thanks
Jackie, April 11th 2013
This is the best customer service for an RMA that I have ever had. All companies should have this process.
Patricia, April 11th 2013
My experience with RobotShop was very good. You were always polite and very helpful.
Gundlach, April 11th 2013
Very pleased. When I called in the customer service rep was very friendly and helpful. Then the quote I requested was sent back to me within a few hours. You exceeded my expectations. Thanks.
Katrina, April 10th 2013
I was always very well informed. Very quick friendly service. Im very happy with Robotshop.
Marie-Helene, April 10th 2013
Merci pour votre excellent service, votre rapidité et votre grand soucis à l'égard de votre clientèle!
Georgina, April 9th 2013
Am very impressed with the quick response even after having it for a number of years. This is a rare service on our current world. Keep up the good work. Would recommend this product to everybody.
Dan, April 9th 2013
I was very impressed that you would make the effort to refund a portion of my shipping charge when I gave you my updated address. That was a very classy move. I also appreciate the 5-year warranty on your robotic vacuums.
Giorgio, April 8th 2013
The reply to my questions was prompt, detailed and professional. Many thanks.
Michael, April 8th 2013
As a complete novice not knowing what I should buy, your support staff was wonderful and knowledgeable about RobotShop products. It was a pleasure to have someone respond with accurate information. Would highly recommend your site and you support staff, excellent work!!!
Claude, April 6th 2013
Vous offrez un très bon service d'information. Vous êtes expéditifs et tout est clair.
Sandro, April 5th 2013
What can i say????? Fantastic/Amazing, something in this direction!!!! :)
Thank you so much for all the help provided!!!
Now its just a matter of time for ''full hands'' on the project :)
Paul, April 4th 2013
You provided me with the information that I needed to correct the problem. Roomba is now functioning as it should. I'm very pleased with the service I received and would likely purchase my next domestic Robot from you in large part due to the consistent high quality service I've received over the years.
Istvan, April 4th 2013
Amazing customer support, something I haven't seen for a long time. Keep up the good work.
Connie, April 2nd 2013
Fantastic service! Very prompt reply and fixed our litter robot immediately. It now seems to be working much more smoothly - thank you so much!
Sean, March 30th 2013
Prompt response and the person was very nice. I admire the patience to explain all of the information to me.
Guest, March 28th 2013
The speed of responce is amazing!
Burhan, March 27th 2013
Excellent service, very fast and easy experience.
Felix, March 27th 2013
Your techs were very thorough and quick to respond. Thanks.
Shuang, March 27th 2013
Thank you for your quick response, we have gotten the quotation and the information we need. This is very important and comfortable for customers.
Henrik, March 27th 2013
Incredibly good shop. Recommended for the best. Looking forward to getting my product in the mail soon. 6/5 stars from me:)
Beverly, 24 Mars 2013
I can not think of any way possible to improve your company. Your team responded to me immediately, and took care of my issues that I had with your product. Thank you.
Kurt, March 24th 2013
Excellent response time and relevance.
David, March 23rd 2013
Customer service is excellent, as well as the product. Thank you.
Weidong, March 22nd 2013
very good technical info provided by your tech guy via email.
Thank you very much.
Vask, March 22nd 2013
Thank you very much RobotShop...your services are very important and helpful in our project.
Preecha, March 20th 2013
Thanks for changing the delivery address. The reply was fast and it didn't take too long to change an issue. It was so fast that I even received my package the following day.
David, March 20th 2013
Amazing service, as always! I emailed with a battery problem, next thing I know there is a replacement on its way. It was here two days later! You guys are the best and I have been giving you as much word of mouth advertising as I can!
Kris, March 20th 2013
I had to re-order some stuff and you guys made it easy. I will continue to buy stuff from your site. Thanks and great job!
Peter, March 20th 2013
Perfect customer service - thanks!
Elvis, March 18th 2013
fast response and amazing shopping experience!
Nic, March 17th 2013
Responsive, polite, professional, timely...
David, March 14th 2013
Your service was phenomenal. I believe you solved my problem in under 10 minutes from submission of the ticket. I have placed my first order and look forward to a continued relationship.
Fred, March 13th 2013
I couldn't have been happier with the excellent support provided by the Robotshop " Équipe Technique".
Thanks for your efforts.
Guest, March 11th 2013
The time it took to reply was most satisfactory, and the fact that
the part on back order could be swapped with a different part so easily
for me was a fantastic surprise. Not a lot of companies will do that for
a first time customer, let a lone any customer. You guys ROCK!
Eric, March 9th 2013
My questions were answered speedily and in a very courteous manner. Thanks so much for all of the help!
Hervé, March 8th 2013
Fast and perfect ! :)
Bhamb, March 8th 2013
Prompt service and replies, definitely shop again.
Geoffrey, March 7th 2013
Always a pleasure to purchase from Robotshop.
Guest, March 7th 2013
You folks are THE BEST! Seriously; your phone manners are warm yet
professional, you communication skills are flawless, the products I
have purchased from you are top quality and exactly what I expect for
prices I deem fair, your tech support understands and answers my
questions. What else can a customer ask for?
Colin, March 7th 2013
Best customer support I have encountered.
David, March 3rd 2013
The feedback on my question was prompt. You website is very good and
the prices are great. Cheaper than buying in Australia, including
Ana, March 1st 2013
it's great! just snap of your finger you got the answer.
David, March 1st 2013
This is my first order with RobotShop and definitely not my last. Great customer service!
Rod, February 19th 2013
You guys are doing it right. I like the fact that you are so
proactive in replacing the bad part immediately before you require me to
send you back the wrong part. That is outstanding and I cant ask
anything more for such a positive response in handling the complaint.
You responded also so quickly within a few minutes of receiving my email
on a Friday afternoon even though it was almost 4pm when I know you are
about to close. Keep up the good work. You can be assured that i will
be a repeat customer and I will highly recommend you to my friends.
Abhaya, February 16th 2013
Totally Satisfied. The person responding was very very friendly and
helped me like me no other. The customer service has made me so happy
that I will never buy products available here from any other place.
Robotshop has treated me very nicely.
Matthew, February 15th 2013
You guys rock. Keep up the good work!
Bob, February 13th 2013
The response was quick and accurate. Look forward to dealing with you
in the future. Our school is instituting a competition class on
robotics and we will definitely seek your support and knowledge. Thank
Dominic, February 9th 2013
I've always had exceptional support from you :)
JG, February 8th 2013
I want to thank all the team at Robotshop, mainly the sales department, excellent service!
Alex, February 7th 2013
Uh... You folks are the best; polite, quick, knowlegeable, friendly...
Jeff, February 7th 2013
I am pleased with your support and think I have found my "reliable" source for Arduino supplies and processors.
Alexandre, February 6th 2013
Unbelievably quick. I had sent a ticket with my account number about
two malfunctioning products and received new ones in less than 24 hours,
no questions asked! Although the manufacture is poised very close to my
house, the speed at which the product arrived was really amazing.
Dave, February 3rd 2013
Very fast, very straightforward. I tend to avoid buying over the
internet, but my brief experience with you guys has been great. Even
something like a backorder is handled very well. Good, fast and clear
communication. No complaints!
Donald, February 3rd 2013
I was very impressed with your prompt response, stating the correct
specifications, and that you would correct the error. Most companies
Jessica, February 3rd 2013
My response was timely, and got a better answer than i expected. as a
result, im looking forward to building one cool bot. thanks guys! ^_^
Rick, January 26th 2013
A prompt acknowledgement of my request with a promise to respond shortly was very reassuring. The response, which did come soon after, delivered exactly the information I sought.
Dimitris, January 24th 2013
I think this is one of the best services I have ever had. Very prompt in your replies, very efficient and I received the item in the UK only three days from the day I ordered it. Amazing!
Joshua, January 19th 2013
Thanks for listening to my suggestion. I'm happy to know your support guys are friendly and conscious, and will definitely bear this in mind when I next need to purchase any robot components!
Robert, January 17th 2013
You guys are the best, thank you all for your excellent support!
Christian, January 15th 2013
Wow the robot shop has one of the best support I have ever used thank u
Dave, January 12th 2013
Awesome support staff!! Great job. I am used to being ignored or not answered. You guys are the pinnacle of customer service. Not sure why other companies have such a hard time providing good customer service. You guys rock!!!!!
Miroslav, January 10th 2013
I am very pleased by the care this return was handled with. I am definitely a returning customer and I are getting 5 Starts Rating. You deserve it, CERTAINLY.
Larry, January 8th 2013
Very happy..I really like the way you keep me informed of the status of my orders and back orders.
Excellent Job...I will continue to give you my business!
Matt, January 4th 2013
Robotshop.com is by far the best robotics retailer out there
Rawlyn, December 28th 2012
Fast and helpful; what better response could one ask for.
Sean, December 25th 2012
Great service. Every time I have emailed the company a questions I quickly receive a detailed a detailed response. Products are well constructed and the online directions make it easy to assemble.
Andrew, December 18th 2012
I am very pleased on how fast (less than 24 hours) my problem was addressed and RMA and new unit sent same day. Well done!
Kirt, December 15th 2012
I had some stupid questions and Support was patient and gave good solid help. I was very happy with the information I received and the speed of it's delivery.
Daryl, December 7th 2012
Very impressed with service and correspondence. I will purchase my next Robo Vac from you when this one wears out.
Greg, December 4th 2012
Very quick on returning e-mails. I am looking forward to the replacement part and future purchases from the company. You really take care of customers. Thanks again.
Edward, November 28th 2012
Very quick to respond to emails and super fast shipping. Thanks so much. cant wait for my order to arrive.
Nelson, November 25th 2012
One of the best services i ever experienced.
Thank you very much and we will keep in touch!
Rick, November 20th 2012
Response was quick, accurate, and complete.
Colin, November 17th 2012
The service was very helpful. They kept me contacted as too the status of my order and he options I have. Eventually they were even able to put something together to send out my entire order even though some items were on back order.
Sebastien, November 15th 2012
Very fast answer to all my requests and very nice people!
Alina, November 14th 2012
Very quick response, they were really helpfull and educated.
Timothy, November 14th 2012
wife controls the purse strings lol. When she saw how quickly you
replaced the track for us the first thing she said was, "we'll shop
there again". I am picking up robotics to replace/supplant pc gaming as
my hobby; what a way to earn our business! Now my wife will be quicker
to let me shop with you, and she did most the work and enjoyed it.
Alvar, November 14th 2012
Superior customer service.
Judith, November 13th 2012
service and communications. The orders I place with your company are
shipped in a timely manner. Overall satisfaction EXCELLENT.
Sam, November 11th 2012
Best customer services I ever had.......keep it up guys.....:)
Travis, November 10th 2012
staff went above and beyond to resolve our issues. We received 3 emails
in 4 hours and had a new item shipped and deliverd in 3 days. This kind
of service has made a great impression and assures a long
manufacturer/purchaser relationship. Thank You
Richard, November 10th 2012
service. I was impressed by the almost instantaneous response to my
initial inquiry (none of this "we'll get back to you within 48 hours"),
the ease of the transaction and the speedy shipping. Hats off to you for
a job well done. You will definitely get a return customer out of me!
Fred, November 9th 2012
was very satisfied of the feedback from your customer service. They did
reply to my questions and remarks in less than 24 hours, and were very
efficient to accelerate the delivery. It's my second or third order in
your shop and I already recommended it to several friends.
Richard, November 7th 2012
support experience was exceptional. Easy to order on-line right through
to final delivery and notification / tracking. I will be sure to
recommend to others wishing to execute a team function that would
involve buidling robots.
Andrea, November 3rd 2012
Great in answering all my question in such a short time. You show you care about your costomers. Perfect!
David, November 3rd 2012
issue was solved quickly and to my satisfaction. Your customer service
is the main reason why I like to purchase from you instead of from
competitors or the companies that manufacture the items. Keep up the
fantastic customer service and I will remain a loyal customer. Thank
John, November 1st 2012
RobotShop answered my
question quickly and completely. They also took the time to bring up
another point in case I was not aware of a potential issue that could
occur from my project. I think they did a great job. Whenever I am
cosidering doing business with a new company online for the first time I
always try their tech dept first. If I don't get good results I won't
do any business with them. RobotShop gave a great first impression and
we will be doing business very soon due to their response. Thanks.
Gad, October 11th 2012
Very fast answers. Thanks very much.
Haq, October 11th 2012
I was very happy that my questions were answered promptly and accurately.
George, October 11th 2012
Excellent! prompt, detailed and informative. Thank you!
Terry, October 8th 2012
Quick response! Very good customer care. Thank you!
Eric, October 7th 2012
Fast reponse, do the right thing to correct the issue. Best customer service I ever seen in a while.. :)
Gloria, october 7th 2012
Prompt reply, situation quickly rectified free of charge and with
minimum hassle. Thank you! Will very happily order again soon. 5 stars.
Art, October 7th 2012
RobotShop made it very easy for me order an item that wasn't in their
catalog. As a result of this transaction, I am likely to place
additional orders with RobotShop in the future.
Lee, October 6th 2012
The customer service has been very fast, professional, accurate and I am
very impressed with how quickly things are moving. I will definately be
Jim, October 6th 2012
You guys have always been great and love your packaging.
Abhaya, October 5th 2012
AMAZING !!!! 5 stars
Victor, October 5th 2012
Great service when the product manufacturer is having issues. Quick
responses to email and immediate action is taken to resolve the problems
I have had. Quite impressed and will likely be purchasing any further
robot vacuums from you.
Igor, October 5th 2012
The problem with my registration is effectively resolved. I really
supprise for such quick help from MyRobots.com team. Thank you a lot!
Connie, October 4th 2012
Great job and very responsive.
Shahar, October 3rd 2012
Generous, quick and efficient support. Could not ask for more.
Ken, October 3rd 2012
Response to my questions was immediate and thorough. Thank you.
Ryan, October 3rd 2012
Very good, quick response.
Paul, October 3rd 2012
I like Robotshop because of quick response, professional and helpful
support, competitive pricing and wide selection of products.
Bruce, October 3rd 2012
Replacement arrived today - great service!
Riccardo, October 3rd 2012
I am very satisfied with your costumer support. Answers to any question I made was both useful and fast.
Stern, October 1st 2012
Your replies are prompt and professional.
Gary, September 27th 2012
I really appreciated being able to make a change to my order after it was placed (before it was shipped of course).
Antonio, September 27th 2012
Extremely helpful staff. A pleasure to deal with Robotshop. Highly recommended.
Richard, September 27th 2012
Prompt, concise, helpful, friendly.
Kate, September 27th 2012
Answered my questions promptly and provided helpful suggestions.
Robert, September 27th 2012
love my Neato Robot. Now that I have one I don't know what I'd do
without it. Even though I have a technical issue with the menu screen
the robot continues to function (it's a solid performer), the tech
support has been very responsive and the customer service has been
outstanding (the replacement unit has just arrived). 5 stars for sure!
Matjaz, September 27th 2012
Excellent technical support.
Grif, September 26th 2012
appreciate you staying in touch with me over the status of my order. I
will admit that I was a little disappointed that my items were on
backorder, but they came into stock very quickly, and were promptly
shipped. Thank you for the excellent service. Keep it up.
Tom, September 25th 2012
you RobotShop. I have made several purchases, and every time I have had
fast shipping, high quality products and great customer support. I will
continue to come back often.
Len, September 24th 2012
+ 5 star's, for the fast shipping,fast service and good deal on parts. Please keep up the Good work.
Bob, September 24th 2012
It was great! I received a quick response with complete info! Thanks so much!
Invité, September 23rd 2012
Excellent, everything was shipped correctly and on time.
LaMae, September 23rd 2012
I think your support team is the greatest and they are very prompt answering an email about one of my Dirt dogs.
Allen, September 21st 2012
patient working with a beginner. I had difficulty with LCD display
until your customer support told me of the pin change from the sketch.
Ken, September 21st 2012
Thank you so much, your reply help me to select the right parts.
Nilla, September 20th 2012
Thanks for excellent answers regarding our order!
Besher, September 20th 2012
Received a response to my ticket in a very short time. Issue was dealt with promptly, and I was very impressed by the service.
Aritrim, September 19th 2012
Excellent customer support. 2 thumbs up.
Marvin, September 19th 2012
did not last very long but I feel like I was treated fairly by The
Robot Shop by shipping a replacement right away. A+ service
Patrick, September 19th 2012
I like your site very much. Good pictures and tutorials. Friendly and every question is anwered fast. Good team.
G.H.D, September 19th 2012
The response was prompt, with adequate detail. Thanks
Aaron, September 17th 2012
was impressed with the technical support. They responded quickly and
answered my questions thoroughly. I had follow up questions that were
also answered with the same attention. Thanks!
Daniel, September 17th 2012
I was well informed in a reasonnable timeframe!
Dustin, September 16th 2012
quick response with an answer that fixed the issue. Very helpful by
offering to do even more if the problem still wasn't fixed.
Dustin, September 16th 2012
quick response with an answer that fixed the issue. Very helpful by
offering to do even more if the problem still wasn't fixed.
Ricardo, September 16th 2012
Awesome assistance! Im happy with your support!
Franck, September 16th 2012
overall service is excellent and fast. You did a great job and
responded very fast and beyond my technical problem. Though I need a
replacement I'm very happy about your service in general.
Jim, September 14th 2012
I have been very impressed with the level of communcation from RobotShop. Thank you.
Bruce, September 13th 2012
Keep up the good work. Partial shipment arrived about 2 minutes ago.
Steven, September 13th 2012
Having items added to a pending order was easy and without fuss. Many thanks for taking the time to update my order!
Ernest, September 13th 2012
Excellent, very fast answer.
Dan, September 12th 2012
Very fast response and trouble free.
Haipeng, September 12th 2012
Gary, September 11th 2012
from your group was quick and efficient, and I felt that your staff
actually know what they are doing and talk to each other. My order was a
little complicated but handled well and with no necessity for extra
questions from my end. Thanks.
Anas, September 10th 2012
Good work, I will surely come back if I needed something from you. You have good and quick responses. Keep up the good work.
Eric, September 9th 2012
I was very satisfied with the support and service.
Nina, September 7th 2012
Your services are excellent!
Leo, September 7th 2012
I'd recommended Robotshop to all my college friends!!
Petri, September 7th 2012
friendly and helpful! I forgot to add something I wanted to my order
and the customer service representative was able to add it for me and
update my invoice via email.
Vincent, September 7th 2012
The order was processed very quickly and I am very satisfied with the service.
Brenda, September 7th 2012
I am so pleased with the Robot Shop and would advise anyone to shop there. The customer service is beyond excellent.
Mark, September 6th 2012
Quick and helpful response to my support query.
Dave, September 6th 2012
customer service is the best that I know of. I personally have not had
any problems with your products. My mother bought a Neato XV-11 on my
recommendation (I love mine!), but she ran into a few issues. Your
customer service helped her each time, no questions asked. My mom still
raves to everybody who will listen about how helpful your CS people are.
Keep up the high levels of customer service and I will remain a happy
customer. I would even spend slightly more to get a robot from you than
risk buying from some fly by night outfit. Great job!
Tim, September 3rd 2012
A very good experience.
Jorge, September 3rd 2012
Very quick and accurate response.
Kristina, September 3rd 2012
Professional technical support!
Regina, September 2nd 2012
Happy with communication and service I've received so far.
John, September 2nd 2012
The answer was very complete and provided the information I needed to make a decision. Thanks
Alain, September 1st 2012
Excellent service merci.
Bruce, August 31st 2012
Replacement arrived in 2 days, entire process was painless.
Pauline, August 31st 2012
reply was extremely helpful. Now that I understand the 2 machines
better, I have decided to get both for my son. I got the Neato for him
for his birthday this month. I will be getting him the Mint plus for
Jose, August 31st 2012
Customer service is excellent.
Burçak, August 31st 2012
The service provided is excellent and very quick!
Doug, August 30th 2012
Very friendly and professional customer support.
Justin, August 29th 2012
was able to respond and ship a replacement robot for a broken part
prior to hearing back from the manufacturer. This allowed for very
little down time and the service component is impeccable. Very well done
LaMae, August 29th 2012
I can't believe how kind your support group is.
Jean, August 29th 2012
Very nice peoples, and very reactive. Thank you.
Hadas, August 28th 2012
I got an immediate answer. It was clear and helpful. Thanks!
Michel, August 27th 2012
though I purchased my Roomba elsewhere, you helped diagnose the trouble
and pointed me the right way to tutorials for repair. Now my Roomba is
back up and running!
Yahya, August 26th 2012
Thanks for your support. Really your support is perfect. Thank you robotshop for helping me.
France, August 26th 2012
You served me very professionally and I will recommended roboshop to all my friends.
Amir, August 26th 2012
The support center is well organized and responded to my questions very fast.
Robert, August 24th 2012
Very fast response for my missing and broken part. Thank you!
Carolynn, August 24th 2012
I was very impressed by how responsive you were to my issue. Completely erased my disappointment with the defect.
Kevin, August 22nd 2012
My inquiry was answered the next day and the assistance that I received was spot-on. I will definitely be a returning customer.
Simonetta, August 22nd 2012
Awesome service. I got the answer immediately and the product replaced very quickly.
Robert, August 20th 2012
I am very happy with the products and service received from RobotShop.
Your quick response to questions and shipping orders is appreciated and
the web site is easy to navigate and understand how to find items. Thank
you for making it easy.
Judy, August 20th 2012
Very quick response to my questions. Hoping to receive product this week.
Judy, August 19th 2012
Got a quick response and the needed information. Roomba is on it's way and I'm happily awaiting it's return.
Annette, August 18th 2012
fast reply to query, and extremely fast shipping after ordering! And I
appreciate the extended warranty, which is why I ordered at Robotshop
and not at the Litter Robot's manufacturer's site!
Jonathan, August 18th 2012
updated tracking number was sent, everything went smoothly. Our new
robot is happily cleaning our kitchen floor as I write this. Thanks!
Guest, August 18th 2012
went very well, pleased with the amount of security and hopefully will
receive the package within the next week. Thank you and hope to have
more business with you.
Sammut, August 17th 2012
Excellent customer service and return process. Really quick processing of order and return.
Terry, August 17th 2012
I found your staff to be efficient and very pleasant to deal with. It is
obvious that RobotShop is very customer-oriented, and ready to tackle
any situation that is put before them in a fair and competent manner.
Kudos to RobotShop, I would (and already have) highly recommend them to
Heather, August 16th 2012
I really appreciate the advice and help I have gotten. I heard back
promptly , was given helpful suggestions and when it was determined what
I needed in order to have the necessary repairs, I got the information
right away. I have recommended RobotShop to several other people because
Fabrizio, August 16th 2012
Good job. Maximum availability and passion. They always answer my
questions without hesitation and very professionally. I hope to do more
business with them.
Jacopo, August 16th 2012
Very quick and effective! :D
Roman, August 13th 2012
You were very quick to respond. You also managed to do what I asked. Overall - great!
Barbara, August 12th 2012
We received the parts and the robot is working well! On behalf of myself
and my son, thank you for all of your time and attention.
Barb, August 11th 2012
I am very pleased with the service and look forward to future orders!
Marcus, August 10th 2012
Very wise advice was given to go to your european site, easier, faster and more economic for me, which i did.
Janette, August 10th 2012
You were very quick to reply to my request and helpful when you were unable to assist me further. Thank you.
Rosalind, August 9th 2012
Your service was excellent. I did not expect such prompt service. Thank you.
Benjamin, August 9th 2012
Great service A+!
Wesley, August 8th2012
I was very satisfied with the service of the Robotshop staff. They
informed me that my product would take longer to arrive than usual, and
then allowed me to modify my shiping method to compensate. As a
first-time customer, this has been very helpful to me.
Fabrizio, August 6th 2012
Before making the purchase I asked many questions to the service center.
I always answered it very politely and professionally. It has dedicated
to me a very long time. I am very satisfied.
Israel, August 6th 2012
Very good service, it is very important after-sales support, are to be congratulated!
Michael, August 5th 2012
I have nothing bad to say :D. It's perfect and the answer to our question arrived fastly :D
Darlene, August 5th 2012
Thank you, you were very helpful and patient; Good Job!. The base was returned and worked perfectly so I would also like to thank
the service person who did a fantastic job. It was so nice to have the
work done and have it returned so quickly. I love how little work it is
to take care of my cat when I use this wonderful litter box. Thanks.
Lili, August 4th 2012
I got a very fast service in same day. Appreciated that!
Ghanshyam, August 4th 2012
Frequent updates and fast response times are great.
Marc, August 4th 2012
Very quick answer, and wise advice.
Vineeth, August 4th 2012
Customer Support is superb. The Product I received was not charging so
Robot shop sent me another one. Thanks to Robotshop. Thumbs Up.
Steve, August 3rd 2012
My question was answered very quickly. Thank you!
Roger, August 3rd 2012
I am very satisfied!!! My ticket is actually a sequence of more than 5
rounds of questions and answers. Every time my questions were answered
quickly, accurately and patiently. I wish every company's customer
support team works like RobotShop!
Yoram, August 3rd 2012
Prompt delivery is a key issue for me. With this order you have excelled.
Guest, August 2nd 2012
Excellent Packaging, Fast Delivery, Excellent customer service.
Mark, August 1st 2012
Responses were prompt and professional. Even after I lost my RMA# and had to ask for it again. Thanks.
Vincent, August 1st 2012
Just perfect! I've never seen before a web-shop sending a new machine before i send the defective one first.
That's what I call speed respond. Thank you.
Jorge, July 27th 2012
Excellent, top quality product, thank you.
John, July 27th 2012
You were far more helpful than any other company I have dealt with. Thank you for fantastic technical support.
Jay, July 27th 2012
Outstanding support and advice. And quick, too.
Karine, July 27th 2012
Response to my email was prompt, courteous and professional!
Pamlyn, July 27th 2012
You were the first company I have found after searching for many months who has helped me with my problem. Thanks.
PJ, July 26th 2012
Such great customer service and such great products. I'm happy to be a customer!
Terry, July 25th 2012
Thanks to your efficient staff, the experience was very satisfactory and
the staff was extremely pleasant to deal with. Thanks to you, my Neato
is now on its way back to the repair service in Montreal.
Warren, July 25th 2012
You were more helpful than iRobot themselves.
Marcia, July 25th 2012
You have done a great job in keeping me (customer) apprised of the
situations (need to partial ship and back order on one item) on my
order. Thank you.
Peter, July 25th 2012
Good advice and support. Thanks.
Elite, July 24th 2012
Very good customer service, very fast delivery!
Jeff, July 24th 2012
I have to admit, it's your great service on warranty that has me looking at another one of your robots. I get that stuff breaks, that's why it's good to find a company that stands behind their products. We already have the wall climber and the skimmer bot, but we bought a second home (cottage I suppose) that has an above ground pool so we're considering another robot. They've made me super lazy LOL. :)
Invité, July 22nd 2012
Your policy "answer in 24 hours" is really excellent. Thanks
Alexandre, July 20th 2012
Excellent, as always.
Megan, July 18th 2012
Pleased with fast response and communication.
Harley, July 18th 2012
I appreciate the Robot Shop from my limited experience as a customer (2
orders). Fast shipping and a great website in terms of how it allows me
to manage my cart, check on stock and easily revise my selections. Thank
Alex, July 18th 2012
The service was fast and provided all the infomration that we needed.
RobotShop address our inquiry in a timely manner to our satisfaction.
Paul, July 18th 2012
I appreciated the service I received. I asked for material that the
robotshop did not currently sell, but I was politely redirected to a
website that offered what I was seeking.
I am fond of the robotshop website as well. The graphical presentation is stunning.
Rob, July 16th 2012
First purchase with your company. No complaints. Your prompt email notification is a nice thing.
Marcelo, July 16th 2012
You answered just what we had asked, and promptly! Congratulations.
Mahmoud, July 16th 2012
Super fast and very efficient
Oksana, July 15th 2012
I am satisfied with the service. I had one Item backorder, but support
helped me to resolve this situation very quickly and effectively. I was
very glad. Because I had a robot course with kids coming in a couple
weeks. Thank you. And I will definitely order again.
Steven, July 14th 2012
Your response was very quick, I'm still working on the problem, but your help has made it easier. Thanks.
Amy, July 13th 2012
fast and efficient, thanks!
Myke, July 13th 2012
Nicely done. Thank you for sending the missing cable.
Mo, July 13th 2012
Great! Came today. SUPER FAST. I always likes you guys
Mark, July 12th 2012
Response was fast and exactly the info that I needed. When I have some free time, I'll be buying one.
Dale, July 12th 2012
Excellent response time and very helpful, will always come back to Robotshop!
Jeremy, July 12th 2012
Appreciated the notice of backorder product, and the ease and quickness of changing the order.
Abdullah, July 12th 2012
The answer was quick and spot on! thank you very much.
Richard, July 11th 2012
Very helpful is guiding me toward purchase decisions.
Sung, July 10th 2012
I admit your customer-friendly service is still great.
Paul, July 9th 2012
Good customer service. Have been kept updated with the situation.
Richard, July 9th 2012
Very responsive with great suggestions.
Jackie, July 9th 2012
Very efficient and helpful!
Karvel, July 9th 2012
I enjoy to shop with u guys. Even spread the word, to my nerdy friends,
that this is the best online store on the internet to spend money :D
John Conway, July 8th 2012
While I am not thrilled you sent the wrong product on the original
order, your prompt offer to do the right thing by shipping the right
product plus the return shipping label makes me want to do business with
your company again. Keep up the good work!
Richard Spratt, July 7th 2012
Very good advice. I will be purchasing a new Aquabot from Roboshop in 3 weeks after my vacation. Thank you.
Advance Procurement Ltd, July 6th 2012
Excellent Response Time
Hazem, July 6th 2012
The support was good and helpful as always.
Victor, July 5th 2012
Great feedback that was quick!
Johnny5, July 2nd 2012
Thanks. I submitted a ticket to them and they responded EXTREMELY fast
and made everything very easy. Seriously, I am blown away by the great
customer service here. Not to mention you replying to my thread like
every single day. Awesome experience overall!
Donald LeBlanc, July 1st 2012
The technician that helped me responded in a timely manor and was able
to answer all questions that i had. With the help i received, i was able
to purchase the robot and control system that best fit my needs.
John Thompson, July 1st 2012
The response time to my ticket was outstanding and the RMA for my
exchange was processed in a very timely manner. I received the UPS
return shipping label by email within an hour after submitting my
ticket. I am very pleased.
Thane Hunt, July 1st 2012
Very quick response time and very patient people. Thanks!
Amine Ferdak, July 1st 2012
We like the response time to information requests. Excellent service support.
Karvel Arnarsson, June 30th 2012
Very good. Like to do my shoping whit u guys.
Bill Schlegel, June 29th 2012
I like being kept in the loop on back ordered products as well as my entire order.
Philippe Beaulieu, June 29th 2012
web quasi-parfaite. Il est parfois très facile de se retrouver sur le
site International sans s'en rendre compte. Très facile de naviguer à
travers les items. J'aime le fait que le client ait accès au code de
produit Robotshop ; ça aide à communiquer avec le service à la
clientèle. Le service à la clientèle est hors pair. J'ai envoyé un
message à 23h et j'avais une réponse le lendemain matin vers 9h!!
Kevin McKenna, June 27th 2012
So far, I am very
impressed. You have been responsive and provided some excellent
technical support towards my problem. I don't think you have received my
return yet but if that goes well, I will be a very satisfied customer.
Nathanial Wiggins, June 23rd 2012
was directed towards some cameras that would work. I was less excited
to hear that what I want isn't easy, but kinda expected it. I bet I can
make it all work in LabView and Matlab though.
Robert B Reid, June 22nd 2012
Quick response, to the point information plus link to documentation. Much better than expected.
Jonathan, June 22nd 2012
Both times I have needed support you have been fantastic
Dylan, June 21st 2012
You are doing a great job, the order shipped very fast, no mistakes. It
was easy to return the product which I made a mistake in ordering. Good
Daniel, June 21st 2012
You have done a very good job of keeping us informed and responding to our requests.
Terry, June 21st 2012
Extremely helpful, detailed response. Thank you!
Omair, June 20th 2012
Your answers are well written, concise and well researched. RobotShop gave me links to the exact robots I needed. Thanks.
Sam, June 20th 2012
Excellent service very professional, keep up the good work.
Invité, June 19th 2012
Customer service was very helpful and quick.
Invité, June 19th 2012
Very interesting range of goods - Extremely good service - Recommended shop
Herrick, June 18th 2012
Awesome. Very fast customer service. And update emails to let me know what's going on with my request. Wonderful.
Cindy, June 17th 2012
They were very helpful even though I didn't buy my robot there they sent me guides on how to fix it and where to buy the parts!
Crystal, June 16th 2012
Great website, ultra fast delivery, nice customer service. The kind of website you would like to work with more often.
Caroline, June 15th 2012
Outstanding customer service! Was expecting to have to ship in our
broken unit and then wait for repairs and return. Instead, sent brand
new replacement unit and UPS call tag for return of old unit. It is
refreshing to deal with such a well run company. Thanks!
Stefano, June 15th 2012
I'm very satisfied about the speed of response, and also of assistance received.
Thank's a lot.
James, June 12th 2012
I have dealt with robot shop customer support several times, and they are always fast to respond and helpful.
Jeremy, June 11th 2012
The exchange/refund tool on your website works very well. The process
was quick and easy. Furthermore, your customer service reps acted
quickly on resolving the issue. A+ service, don't change a thing!
Phelim, June 10th 2012
Excellent and prompt customer support!
Rafi, June 9th 2012
Dear robotshop team!
I have never seen a forum that help his costumers so good. I can almost
say that the moment I take my finger from the send button the answers
are in front of me. Good bless you all
Lee, June 8th 2012
Thanks for all your help! I will be sure to come to you for all my robotics needs!
Jay, June 8th 2012
Fantastic service! Sent email concerning missing parts, quick email
response and package shows up a few days later with the parts.
Barry, June 7th 2012
Extremely satisfied. Prompt email response as well as sending out the
correct item immediately. Postage paid return and pre-printed label...
wow! I will definitely order more from RobotSHop.
Guest, June 6th 2012
The litter robot is the best invention ever IMHO. My order came immediately and was in perfect condition. I'm very happy.
Eric and Linda, June 6th 2012
Excellent customer support -- frequent updates on the status of my backorder, and prompt delivery when it came in!
Signed: a very satisfied customer!
Evan, June 4th 2012
I received a prompt reply to my question and when I provided further
information relevant to my situation, Robot Shop was quick to remedy the
issue. The replacement product was received shortly afterwards and the
whole process was easy to understand because of the clear direction
provided. Thank you again.
Andrew, June 4th 2012
Excellent communication and friendly!! Ready and willing to help and stand behind their suppliers products.
Rita, June 2nd 2012
I returned my litterbox because it wasn't working and lights were flashing. The staff were great and my box was repaired and is
now working well. Thank you very much
Trevor, June 2nd 2012
Awesome customer service team, keep it up!
RJ, June 2nd 2012
Really happy with the turnaround time and shipping of a new unit
right away, along with the free shipping back stamp. This is pro service
and I will be sure to pass on the good word. Cheers.
Robert, June 1st 2012
One of the very few NICE Places to do business with. I was amazed at how
important these people made me feel as a customer. I am very glad that
there is a company like this one. RobotShop is a place where the
customer is important.
Matthias, May 31st 2012
Quick, friendly, perfect. I was surprised because a lot of shops/manufacturers dont have that kind of support. Thanks alot.
Robert, May 31st 2012
Fantastic customer service, very fast resolution. Thank you.
Allan, May 30th 2012
Good service, quick delivery. Robot working like new!
Andrew, May 27th 2012
Quick response and the solution to my problem was greatly appreciated.
Sanchit, May 26th 2012
Very friendly service, timely and polite responses, and helpful
considering that I'm not in the country and have difficulty following
through. Great service!
Annette, May 25th 2012
I am the most obsessive person when it comes to clean and am also a very
sceptical person. Didn't believe these things would work. I have had
my Mint floor cleaner for nearly two weeks now and don't know how I've
managed without him. I manage a 7000 sq ft house, am a caregiver to a
very ill person, and " Santa's Little Helper" (I named him) has been a
life saver. Shipping was fast and my order was filled perfectly! I am
patiently anticipating the arrival of the pool cleaner. Now if you can
only come up with something that cooks!
Pierre, May 24th 2012
The order bug is fixed. The support was reactive and sympathetic :) All
my questions was answered. My overall satisfaction is on top !
Randy, May 23rd 2012
Answered my question and solved my problem quickly and effeciently.
Wilson, May 20th 2012
Excelent support. I am satisfied with your services. Is the first time I
buy from robotshop and I hope dont be the last! Thank you guys.
Jpicciri, May 20th 2012
All of the Robot Shop responses to my inquiries were prompt, concise and
courteous. The merchandise was sent promptly and priced better than
Mike, May 19th 2012
I could not be more satisfied with your service. I submitted a request
to replace my broken Neato and all was taken care of within a couple of
hours. Of course the replacement Neato has not arrived yet, but I'm
confident that will occur with the same efficiency as all my other
dealings with RobotShop.
Kawandeep, May 18th 2012
Robotshop was quick to respond to my concerns in a way that felt they
truly valued the customers. When I was first confused about the
shipping receipt, I received a message back clarifying the package was
shipped. When my package was late I became dejected thinking I had
wasted my money on faster shipping, I was immediately offered a refund
and apology. This sort of personal attention and service is uncommon in
electronics shipping (where typically websites are confusing and there
is little human to human interaction), and is certainly refreshing. I
will definitely recommend Robotshop to peers and will continue to use it
for future purchases.
Silvia, May 17th 2012
Your response to our inquiry and subsequent follow up was outstanding!
Ralph, May 17th 2012
The support team did a great job dealing with my problem. Got the
replacement part in a couple of days & it's the right part. Thanks!
Charles, May 17th 2012
Very quick, very professional.
Jamie, May 16th 2012
Staffs are always helpful and pleasant to deal with.
Guest, May 16th 2012
Great customer support. Website is very user friendly. Have not received
my product as yet but i am confident that it is as described.
John, May 13th 2012
Helped out with my project and gave me different options that will help
me complete it. I am still in my research stage but will be buying and
contacting support again as i complete my project. Thanks
Dave, May 13th 2012
Customer service is always incredible. They remembered to get back to me
about the possible availability of a product - and I didn't actually
expect a reply, because most other companies would have just deleted my
email and forgotten about me. My word-of-mouth advertising made my
parents buy a robot vacuum from you, she had some problems with the
vacuum, but she had fantastic experiences with your customer service as
well. You are THE BEST company in terms of customer service that I have
ever dealt with!
Guest, May 13th 2012
I was able to get my questions answered before I placed my order!
Michael, May 12th 2012
Very quick response on my question. Super support service.
PJ, May 11th 2012
Nice to experience real customer care. :-) A1, OK Yea!
Bao, May 11th 2012
It is great that we got the solar module so quick, very efficient.
Ray, May 11th 2012
Support folks are great a definite 5 stars so far, the order arrived on
time but one part was defective but that's a manufacturing issue and not
the fault of RobotShop as far as I can see, based on my experience so
far I don't expect any problems addressing the issue.
James, May 11th 2012
Response time to the question is very good and the questions are answered fully.
Dave, May 10th 2012
I just wanted to thank you for remembering to contact me. Most companies would not have actually gotten back to a customer for something like this. As if I needed more proof that you've got the best customer service!
Keep up the great work.
Guest, May 10th 2012
Just great. I have been a bit like an awful customer, and in spite of this, your sales or PR team was patient, reactive and very efficient altogether (and I even felt such that I should apologize).
So again, Great!
Jerry, May 10th 2012
Very helpful, good product,
Steven, May 10th 2012
Great service. I was clearly warned that the order would be delayed when I first created it. I was able to add an extra item to my delayed order. I really appreciated the fact that when I added the extra item was given a simple paypal order form that I only had to check and then click confirm. Keep up the exceptional work.
Adam, May 9th 2012
I am very impressed with the customer service that I
have received from RobotShop. They have been extremely prompt with
answers to my queries, with useful advice to assess the problem. The
quickness and ease with which the problem is being solved is fantastic
and they are a pleasure to deal with. If only more companies had such
high levels of customer service. I would not hesitate to recommend this
company to anyone. Keep up the good work. I will definitely give them my
business in future:-)
Roger, May 9th 2012
You guys are AWSOME!
Jason, May 4th 2012
Great customer service, excellent communications from the staff, and very quick response time to my inquiries.
I appreciate the support.
Michael, May 2nd 2012
Your response was quick you resolved my problem. I am satisfied
Clifford, May 2nd 2012
The representative offered a quick reply along with a replacement solution. Great!
Jim, May 2nd 2012
The items I wanted were in stock, the customer service was prompt in answering questions, and everything was shipped and arrived in a reasonable time....can't ask for more than that.
Nicolas, May 2nd 2012
Delivery arrived sooner than thought, and support answers quickly to any question. It's really convenient !
Maes, May 2nd 2012
Super service - my present has arrived on time.
Carole, May 2nd 2012
everytime I had to contact you,I have only good things to say about
your customer service. It is nice to see that we still have company who
cares about their customers.
Ivan, May 1st 2012
would like to thank RobotShop and especially to commend them for their
assistance in having my lost-by-UPS order reshipped. I received it in
fine shape a couple of days after it was reshipped.
Please expect another order from me any minute now!
Jamie, April 28th 2012
Very helpful. Useful suggestions for action given and considerate treatment. Thank you.
John, April 28th 2012
was glad to see that it only took one email to handle to cancel my
order once you told me that part of it was going to be backordered. I
like the prompt way you refunded my money to my paypal account. thanks
Jacob, April 27th 2012
This customer wrote a comment in his order: Have
fun putting this together! and how bout a test, can you put a post-it
note or any other note from the person that assembles my order just to
see if you guys read the comments. Thanks!
We sent this package and wrote a nice note to the customer on a
post-it indicating that we read all comments and we see everything.
The client wrote back: I want to say thanks for proving me wrong in my search to see if you
read the comments, numerous other companies that i have ordered from do
not! I also wish to thank you for the organized and safe packaging of my
robot supplies, the box was not damaged in any way, thanks for being an
Paolo, April 22nd 2012
I am absolutely satisfied with your service.
James, April 21st 2012
I am very pleased. RobotShop has managed to add a small item to
their spare parts inventory at my request. Who else is going to go that
extra mile for a customer? Many Thanks, Jim.
Guest, April 20th 2012
RobotShop is highly regarded in the online community, and I am glad to hear that you take good customer service so seriously. That sort of thing is harder and harder to come by these days.
Frank, April 20th 2012
Excellent service. Each of the 3 orders I placed since February have been processed, shipped and delivered within 72hrs.
Andrew, April 20th 2012
This is my first order to RobotShop. Placing the order on-line was easy. I was advised when placing the order that some items were on back order but a reasonable availability date was stated. Then, the day after placing the order I wanted to add to it and sent an e-mail to customer support whereupon RobotShop amended the order and sent me an updated list of items. So far everything is working well for me. I am looking forward to receiving the parts in about a couple of weeks.
Marc-Olivier, April 19th 2012
Good service, in my last order, one item was B/O. I sent a e-mail to
remove this item from my order. 30 minute later I receive a message that
confirm that the item was remove and that they will ship the rest off
my order whit the refund.
MaryAnn, April 19th 2012
A very pleasant company to deal with. You dealt with my problem efficiently & to my satisfaction and I definitely will be a return customer!
Hazern, April 19th 2012
The service is good as you feel that RobotShop cares about your order and it's not ignored.
Javier, April 18th 2012
Thank you very much!!! for the support and the fast delivery!
Stefan, April 18th 2012
Fast updates and responses.
Carole, April 18th 2012
very good customer service, every time I have contacted you company always had a quick response. It is nice to see that for some company the customer is still important. Thank you keep up the good work.
Robert, April 18th 2012
Customer service was very quick in taking care of every problem that I had trying to pay for the camera. In the end they took care of all the online "paperwork" and all I had to do was confirm which is pretty incredible.
Bob, April 13th 2012
I found your responses to my inquiries very timely. You're doing a great job!
Ryan, April 5th 2012
Every time I
deal with Robotshop.com, I get incredible service, affordable prices,
amazingly cheap shipping, and the best quality products. The only thing
that would make the experience better is if there was a physical store
next to my home that I could spend hours walking around admiring the
selection of awesomeness.
Samuel, April 5th 2012
I'm very satisfied and I like the customer service kindness. I'm glad to have ordered from you and I'm going to order from you again real soon. Thank you and have a good day.
Kimberly, April 4th 2012
Very easy to
navigate site for sales. Items were shipped quickly. We had some
missing parts from one item and customer service was very responsive.
Louise, March 31st 2012
I am super impressed with your customer support. Great company. I bought a battery a while ago as well and am very happy with it. Thanks Robot Shop. We need more companies like you.
Mario & Linda, March 20th 2012
100% product support. Very impressed, nice not to have to fight for what is right. Thanks and I will recommend RobotShop to all our friends!
Louise, March 19th 2012
Thank you. You are a great help. I have to say I am very impressed with the customer support. Unusual these days. Will definitely buy my parts from RobotShop.
Guest, March 20th 2012
I was worried about the return/warranty situation if I ever needed to use it as it's online. I'm finding out now how easy and painless it is. Robot shop is sending out a replacement unit right away in exchange for the problem one I currently have. AMAZING SERVICE!!!
Reid, March 16th 2012
I am a fairly new customer who has made a few large orders from your website and I was very impressed with the speed of shipping as well as the customer service.
Belinda, March 7th 2012
Thanks so much. We are so pleased to receive these items. We needed
them for a competition Saturday and they are working out beautifully. Thanks for the service and your willingness to allow an easy return.
Guest, March 7th 2012
I love your quick shipping! so impressed!
Wagar, February 23rd 2012
Wow your customer service is amazing.
Ian, February 23rd 2012
Thank you for taking care of this so quickly. I am extremely satisfied with my order and I look forward to doing business with RobotShop again. Thanks.
Dick, February 22nd 2012
Thank you very much for the fast response and the simple resolution of this issue. You have made my day.
Ryan, February 17th 2012
Hi there, I just wanted to say how impressed I am with the fast shipment and service! Thanks for making this a very pleasant purchase!
Jacques, February 15th 2012
Bonjour! What else can I say about your excellent service ? I do appreciate such a good service and I won't be embarassed to talk about Robot Shop. Thank you!
Danielle, February 9th 2012
Service was wonderful. Took about 2 hours from the time I contacted you with my problem to Robot shop putting a new unit in the mail. I just received it. Could not be more pleased. Very quick and courteous response
David, February 9th 2012
In these days of consumer demands, increased scrutiny on product reliability, and overall expectations for service that lives up to all the pre-sales promises, there seems to be an abundance of disappointment and anger towards many of the major corporations, not the least of which includes the online suppliers. All too often, one is more apt to take the time to write letters of complaints in order to try to correct a wrong or to merely seek an outlet so that one can vent one’s anger, while letters indicating praise for a job well done remain in the minority. Therefore, this letter is one small attempt to perhaps balance the scales.
The team at RobotShop Inc. are second to none when it comes to delivering high quality service. My recent experience with returning a product for a replacement was handled in a most professional manner and I was kept in the picture all the way through the process.
I highly recommend RobotShop Inc. and I would hope that they would copy this letter to Neato Robotics in the U.S.A., the company who manufactured the product in question. Neato Robotics should be proud of the way that RobotShop Inc has acted as their agents in this matter by suppling the highest level of customer satisfaction I have ever experienced.
Gerard, February 7th 2012
Thanks. Excellent customer service! I just want to express my satisfaction with you at this time. I am new to robotshop, but I feel that I will be with you for a while. Keep up the great work.
Jeff, February 6th 2012
Thank you very much for your quick response and action on this. It's much appreciated.
Dottie, February 3rd 2012
Thank you, thank you, thank you, … thank you. Thank you so much for all your help over the last few days.
Peter, February 2nd 2012
You are awesome for putting up with my retarded questions!
Wiebke, February 2nd 2012
I am amazed!
That is the most professional way! Thank you try much!
Robin, February 1st 2012
I just want to let you guys in Montreal know that you run a fantastic shop.
This is great service and I would recommend you highly.
Thanks for shipping out another Ping sensor. Keep up the good work on customer service.
Tom, February 1st 2012
Your online dis-assembly, re-assembly, installation instructions are
Eric, January 28th 2012
Great turnover time for the replies (one of the best in the industry, and I've been in the industry for almost 40 years!)
Replies perfectly address the issues at hand (saves a lot of time and frustration ...)
The issue is not yet closed, but hopefully will be :)
Erich, January 27th 2012
Wow, thanks very much. You guys are amazing! As soon as my son figures out how he wants to expand the robot, you can expect another order from us. OUTSTANDING customer support!
Dmitry, January 26th 2012
I appreciate your patience and efforts. I will always remember patience, willingness, and kindness of each of you and the RobotShop as a whole. I wish you strong health and prosperity to your company.
Ezra, January 25th 2012
I haven't found a better site than robotshop.
Neil, January 24th 2012
I love robotshop, everytime i call your
customer service the courtesy, respect and help i receive is flawless.
Jacqui, January 23rd 2012
Thank you for your quick and courteous customer support.
William, January 20th 2012
Thanks for the great technical support received on this product. It convinced me to make this purchase.
Daniel, January 6th 2012
Perfect, thanks very much. You guys are on the
ball! Your newest loyal customer.
Jack, January 4th 2012
Thanks for the prompt reply. I really like the way
you guys operate.
Jimmie, January 3rd 2012
This is new to me and i am 57 years old and i feel like a
kid getting in robots and i would love to jump right in! All of this is so great that it helps me
live my LIFE! THANK YOU SO MUCH FOR THIS SHOP AND ALL
THAT IS IN IT! your friend, Jimmie
Todd, January 3rd 2012
When I called on the phone about a possible order before I
actually made one, the representative of your company was
among the most polite and informative that I have dealt
with. I was making a Christmas time order and in-stock
status and delivery times were very important to me. He did
not over promise in order to get my order and was genuinely
concerned about my needs. I then did place my order online.
I have already and
will continue to recommend RobotShop to friends, especially
because of the gentleman I spoke to on the phone. If I had
his name, I would recommend a raise. Thank you.
Bruce, December 29th 2011
Thank you so much for the details on the
engineering comparison between two arms. I really appreciate your
help, time and insight. I will be placing my order shortly.
Thank you !!!!
Todd, December 27th 2011
I am very happy with RoboShop's ordering and processing and plan on recommending them in the future.
Thank you, and have a happy holiday season.
Guest, December 19th 2011
Your technical team (Coleman) provided very fast and
complete answers via email to my pre-purchase questions.
This reflected well on your company and was a key reason I
chose to order from you.
Allen, December 19th 2011
Hey, great job on the videos as well on the Robot Challenge. Very
Gerald, December 15th 2011
Just wanted to commend you for fast processing
and shipping. Got a Robotrac for my granddaughters and their Dad.
Their Dad, my son, always talks about his best Christmas toy memory...
Robotrac! What a surprise it will be.
Bar, December 13th 2011
Thank you for your patience and kind service!
Guest, December 12th 2011
Fantastic process. Quick, precise, convenient,... No
Guest, December 12th 2011
I just wanted to personally say how impressed I am with you
guys. I placed an order this morning, and it's ready to ship
minutes later. I'm used to clicking 2 day shipping and it
all coming down to how fast the vendor processes the order.
Now i will truly get my Lilypad in 2 days. Thanks again :D
Marc-Olivier, December 9th 2011
Hi, thank you very much for your answers. I think I'll take the robot builder bonanza 4th edition.
I've made some purchases since 1 year on Robotshop.ca and I just want to tell you guys that you gave me the best customer service I ever had. You answer really quickly to e-mail and really clearly. It is really appreciated! Keep on the good work!! I can only say great things about Robotshop! Thank you
John, December 8th 2011
Thank you for your invaluable help. I ordered the parts that you recommended. Our son looks forward to building and programming his first robot, which will help fulfill the requirements for the Robotics Merit Badge.
Aurèle, December 7th 2011
Thank you very much for your professional support
Susan, December 6th 2011
I must say that you have one of the best support systems that I've ever dealt with! Always prompt and very helpful! Please pass that on. :-)
Guest, December 5th 2011
I wanted to tell you how pleased I am with RobotShop. I
dropped my Roomba breaking the wheel caster assembly. After
checking out a few sites, you had the best price and it was easy to order.
Anko, December 5th 2011
Thank you for your fast reply and I
am happy with your service in resolving the issue. I am looking forward
to receive the package. And I would buy more more robot parts at
robotshop in the future!
Kind regards and thanks for your help.
Ivan, December 1st 2011
Thank you. Love your products and especially your customer service! I always recommend your store to friends.
Looking forward to the items to get my children learning and a new hobby.
Leslie, November 30th 2011
Thank you so much for your assistance and great customer service.
I decided to go with your suggestion and purchased the DFRobotShop
BJ, November 25th 2011
I dropped my Roomba a few weeks after I first got it years ago, and broke the IR sensor. (What a newbie - I was holding it by the dustbin.) I taped it back on for a few years but eventually it got scraped off and then lost. This month I found your directions on how to disassemble a Roomba (and reassemble it) and I bought a used infrared sensor from you. IT WORKS! It can see again! I can use walls and it can find the dock! Your directions were excellent. The photos were very helpful. I am so happy. It was a nice Thanksgiving evening project and now I am thankful for RobotShop!
Drew, November 16th 2011
I just wanted to thank you for your excellent customer service and attention to detail on my order.
Adil, November 15th 2011
I appreciate your kindness and your understanding. As to let you know, I still recommend RobotShop as the best
store to purchase robot parts to all of my friends. I am one of the biggest fan of your site "RobotShop.com".
Pat, November 14th 2011
What a pleasure it is to do business with such nice folks!
Vernon, November 2nd 2011
I have tried the products on this site, and are very, very satisfied.
Dessa, October 17th 2011
Thank you very much for your friendly and efficient service. It was a pleasure dealing with you.
Marleen, October 16th 2011
You promised about a week of delivery time, I ordered Thursday, my order arrived Tuesday. Very nice!
Dan, October 15th 2011
Excellent prices on the sensors I needed!
Bill, October 14th 2011
Thank you, this is probably the best customer service I've experienced ever, so kudos to you and your company. 4 hours to spare, wow, good thing I didn't procrastinate much longer. With the new Neato coming I might be able to convince the Wife to get a new Mint floor cleaner :) We already have a cat genie and love it.
Thanks again for the prompt attention.
Irina, October 11th 2011
Hello RobotShop! Thank you very much! I ordered Nabaztag ears. In 16 days they came to Moscow. My rabbit is happy! I like your package. Compact. Sturdy. I was worried because I ordered shipping without tracking number, but all went smoothly!
John, September 28th 2011
Thank you. The parts have arrived safely. I appreciate your prompt and courteous service.
Ben, September 14th 2011
Your service is outstanding and much appreciated. Rest assured that due to your response, I will be ordering from you in the future, and will recommend you to my friends.
Dave & Irene, September 14th 2011
Just to let you know the package arrived today. Thank you so much for your help and making me feel that someone out there cared about my situation. I will definitely deal with RobotShop inc. in the future. Enjoy the rest of the day and thanks again for caring!
Ken, September 12th 2011
I just wanted to thank you for taking care of my problem so quickly. I'll be contacting Neato to find out what went wrong, but you guys made it right, fast! Much appreciated.
Robin, September 6th 2011
Thanks for your quick response!
So that was easy and nicely handled and I thank you again for all of your help. I hope the turn-around time will be relatively painless!
Vic, August 30th 2011
The lifetime guarantee is most attractive. You are a great company to do business with.
Sandy, August 23rd 2011
Thank you so much for the informative email, the prompt attention to the repairs and the comprehensive way in which you dealt with my issue. I am unbelievably impressed by your customer service - both of RobotShop
as a whole and you, in particular. Thank you so much!
Althea, August 21st 2011
My previous purchasing experience was excellent. The parts
were easy to find on the website, the order process was
quick and the shipment arrived intact within a few days.
Chris, August 18th 2011
I just got my robot in the mail. Thank you and I
thank everyone with your help. In my small town I hope I can get others
in my high school and in the town into robotics because it is really
cool. If people are interested, I will refer them to RobotShop!
Jeff, August 16th 2011
Thanks. That's why I like dealing with you guys;
you're quick to
Doug, August 15th 2011
Thanks so much for being so helpful. I'm definitely a loyal customer and
always been extremely pleased with your service.
Paul, August 1st 2011
I have to say a big thank you for your time and patience with me. I'll definitely buy from you in the future.
Angelo, July 31st 2011
I want to say that I'm very pleased with your prompt answers and service and I would hope that all companies would have people like you on their team. Thank you Robot Shop.
James, July 20th 2011
RobotShop rocks! Thank you for doing all you could. My "robocampers" will be most appreciative.
Bill, July 13th 2011
Thanks, the part arrived just an hour ago very well packaged.
Mary, July 6th 2011
In the last 3 weeks, I have called RobotShop.com a number of times and have spoken to about 3 or 4 different customer representatives. Each representative was extremely knowledgeable, pleasant and helpful! I usually dread calling the support line for any company, but I must say that calling RobotShop.com has actually been quite pleasant. The RobotShop.com website was easy to use and the order was also processed and shipped very promptly, which we also appreciated. So, thank you very much! Keep up the good work! Merci beaucoup!
Garrett, June 20th 2011
Thank you for your promptness I am very satisfied with the service I have
Leo, June 16th 2011
received from your company.
Excellent service and I have the product in my hand. Thank you very much.
Jodi, June 15th 2011
WOW! Now that is SUPPORT!!! I just want to say thank you for being super
Mark, June 7th 2011
helpful in all of the information, instructions provided and guidance to get
right to the issue and have solutions offered to take care of the problem!
I am very impressed and more than completely satisfied with your support service!!!
Thank you! Thank you!
Thank you for handling this problem in such a timely manner, I
Steven, June 6th 2011
have full confidence in your company, and appreciate the way you stand
behind your products.
Thank you for your excellent service!
Ernie, May 27th 2011
EXCELLENT SUPPORT - I worked 26+ years at Intel. I have to say, I can see that quality and
attention to detail in your company, products and staff. Just excellent !
Steve, May 24th 2011
Thanks again for the email and I appreciate your concern...great customer service! Will be ordering many more times from you.
Monique, May 23rd 2011
You rock! Thanks for being so quick!
Guy, May 21st 2011
Oh my I am very impressed with your honest concern and prompt reply. Thank you.
Doug, May 17th 011
I must say that all my contacts with RobotShop have been very nice, and
I do see that you do have a commitment to customer service.
Rest assured that I will be placing my next order with RobotShop. As I
said in another email, I would rather deal with Canadian companies when
there is an option, and I see RobotShop as a good option.
Thanks very much.
Pete, May 16th 2011
This is the first time I have placed orders with your company....I'm very
impressed with your customer service.
Frederico, May 12th 2011
Thank you for your amazingly good support, I'll be surely buying again
from Robotshop soon (I need a motorshield now hehe)
Sebastien, May 11th 2011
Thank you for the fast answer and your professionalism.
Frederico, May 6th 2011
I would like to congratulate you all for this wonderful site, it really has everything about robots!
Todor, May 1st 2011
Hello to everyone at RobotShop :) I am the happiest person
alive and this is only because this website exists thank
you, thank you, thank you, thank you. You have the biggest
collection of robot parts I have ever seen. The choice you
offer is out of this world coool.
Nivardo, April 19th 2011
WOW excelent service!
And now I can say, fast shipment!
Peter, March 29th 2011
Hi you at Robotshop! This is awesome customer service! I almost have not been able to feed you with info and then you get back to me so fast. Thanks a lot.
Vic, March 17th 2011
Thanks for your constant and warm help to me during the order procedure. We got the parts yesterday. Thank you and have a good day.
James, March 11th 2011
Dear Robot Shop crew,
I am very pleased at all your efforts to make sure my nephew received his robot in time for his robot fair this weekend. For a brief moment I was sweating bullets on how I was going to tell him the bad news it wasn't going to happen. We finally received and assembled our sumobots and are now programming for ultimate competition.
Once again thank you for excellent service and I hope many more happy years of business.
Guy, March 11th 2011
Thank you very much for the reply and the quality of service.
Surprisingly, the board arrived this morning! Thanks to your kind replies I am sure to be a returning customer of RobotShop.
Michael, March 7th 2011
Thanks for your help. I appreciate the promptness and professionalism. These things happen, but as they say... "a product is only as good as those that stand behind it" and it appears that you folks are doing a real stand up job.
Jonathan and Karie, February 22nd 2011
I am so happy to get back my LUCI (Loved Unconditionally Cleaning Instrument) back. The joy in coming home to those clean lines on the carpet gave me much happiness, I look forward to LUCI II and her many years of service to come! Thank you for making this return easy & uncomplicated, I have recommended Neato to my friends!
Kenneth, February 22nd 2011
I am extremely impressed with your support and I'm surprised that it's
still under warranty. (although I am prepared to pay for it this
time). if there is a vendor review site please let me know and I'll
give you 2 thumbs up!
Mitch, January 24th 2011
Thank you so very much for all of your work to get us the replacement! We really appreciate all you did! Many thanks, & it was a pleasure doing business with you!
Bryan, January 17th 2011
I would like to send a great big thank-you to RobotShop!
I know I have had some issues and was not happy with the purchase I recently made. Robot Shop has been nothing but helpful and supportive during this time, trying their best to make the purchase work for me. When we decided it was not going to work, you gave me the option of retuning the purchase (Thank-you) and issuing a FULL refund. I have to say I have been most impressed with your customer service during this trying time. I just wanted to let you know that the way you deal with customers even when they are not happy will keep me coming back again and again to keep buying your interesting and innovative products. Thank-you for being a company that cares about a customer even after the purchase!
Heather, December 21st 2010
Roberta, December 2nd 2010
Bless you! I even ordered more! Fantastic shop and service! Have a nice day and Merry Christmas! Love, Your satisfied customer.
Firstly, I would like to thank you for your speedy reply.
Secondly, I am amazed at how fast and efficient your company is. The product i ordered arrived at my door this evening. I will definitely recommend your company. Thank you.
Nathan, December 1st 2010
I received the Litter Robot very quickly and the cat has adjusted to it already. Thanks so much for the quick response and delivery.
Alexis, November 30th 2010
Thank you so much for your advice. My robot is now running like a champ after his brief dysfunctional interlude. The instructions that you directed me to were clear and abundantly precise, and the parts from RobotShop were perfectly functional- I am ecstatic!
James, November 24th 2010
Thanks for the prompt service. I must say that the robotshop customer service email support is better than most companies that i have used.
Alex, November 1st 2010
Thank you very much! The service with my first purchase with you was excellent and so has this one. I'll be placing my new order as soon as I can. Thanks again.
Cary, October 28th 2010
Hi, Thank You for the fast Service & Delivery of the remote I ordered! Happy Halloween
Anthony, October 15th 2010
Just received the unit, Thank you :)
The enviro-aware paper packaging is appreciated and will be either reused or recycled. These little details make a difference to me.
Now to mention the lightning fast delivery......WOW!!!
Milton, October 14th 2010
As usual I learn a lot from you with every e-mail.
Colby, September 28th 2010
Today I received my order. It was very nicely packed and the gift was a nice surprise, so thank you.
David, September 18th 2010
I just wanted to drop you a line to tell you what I think of your customer service. Thank you very much for the first rate website, and the exceptional customer care you provide. Your company is second to nobody, you have sent me everything I have asked for in a very speedy, timely manner. Most of all I tell everybody I know about The Robot Shop in Canada. Your customer for life, David.
Bill, September 13th 2010
A quick note of thanks to Vahon and all at Robot Shop. I received the circuit board a few days ago, popped it in and now our LitterRobot is purring away like new. Thank you for your quick, hassle free help. Kudos to you and Litter Robot.
Taylor, August 13th 2010
Thank you very much for all of your support and fast replies. Most websites it takes days or weeks for one email reply. I don't even have to think twice about ordering from robotshop again. Grade A+ service. Thanks :)
Bev, August 4th 2010
Buster returned home today from the Robot Hospital good as new. You've brought him back to life as he had been 100% dead. I thank you and my floors thank you. I would have no doubts to recommend your service to others. I would also not hesitate to use your service again. It was completed quickly and at a reasonable price and from what I can tell after the first use the quality of the repair appears to be top notch. The service was above and beyond my expectations. The whole procedure took only 12 days from leaving and returning to my door. This includes 2 weekends and a stat holiday.
After my experience with RobotShop should I require any parts (ie filters, brushes) I will purchase them from your company instead of going to Irobot.
Katie, August 4th 2010
Thank you--everyone who works at RobotShop is so nice. This is one of the best customer service experiences I've ever had. Thanks again; I appreciate all of your help!
Frank, August 4th 2010
Thank you so much for your fast and excellent service. I've RARELY had this kind of service from an internet purchase. Thanks again...
Mauricio, July 22nd 2010
Your company has an excellent customer care and as always responds fast and accurate to any situation, question, etc. So there you go guys great job keep up the good work.
Rich, July 13th 2010
I first would like to thank you for your kindness and professionalism you showed on the phone call the other day. You gave me a quote to repair my scooba and I asked if I could pay by Paypal and I got the e-mail real quick and so I did:).Thank You Very Much.
Dennis, July 8th 2010
You are doing a very good, conscientious job.
Great response time, too!
I want you and your colleagues to know that I for one appreciate it.
Janet, July 7th 2010
I have done most of my shopping online for over five years and yours is the best purchase service I have ever encountered. Your designers and webmasters should be proud to have created a system that is a standard all sites should try to achieve.
Thank you for understanding the customer, offering options, clarity, and a smooth and efficient shopping experience. Your professionalism is appreciated.
Nicholas, July 5th 2010
I was happy to receive the motors this morning. I want to thank you very much for your extra effort in making that rush order happen!
I've been very impressed with the responsiveness of the service at
Antonio, July 2nd 2010
Thanks for you quick response. Not only your web page is very complete (the best I have seen), but your support center is also very efficient.
Rick, June 30th 2010
Thank you for your prompt and professional reply.
Joanne, June 15th 2010
I will call you on Wed. to purchase a replacement power supply.
Thank you for the great service!
Your company is very cool. You are doing an excellent job. I love your twitter stuff and all your social marketing. The toolbar is a fabulous tool and your site is so vital!
Daniel, June 4th 2010
Thank you for your fast delivery on my order, the parts were shipped in a good package and a lot of information is supplied with the CD.
Chris, June 3rd 2010
You guys have a great web site, great products, and great customer service....
Gary, June 2nd 2010
Just wanted to say a big "THANK YOU". Very impressive service, the maintenance kit and light house arrived (notice of same) before my CC was charged. I have unpacked them but have not set up or tried the light house. Once again thank you for the prompt service.
Jeroen, May 17th 2010
Thank you for your urgent response and assistance. I love your customer service! RobotShop.com is my heaven. You guys are phenomenal, and you will be sucking my wallet dry :)
Andriu, May 6th 2010
I already received the Genibo today, thanks so much for all your help during this process, I'm very happy with the customer service you guys have at Roboshop and at Dasarobot.
Pat, May 1st 2010
Just a quick note to thank you for the friendly and efficient service we received. The battery we ordered arrived a day ahead of the estimated time and we were able to track it all the way. Your website is great; your service is great.
Jorge, April 22nd 2010
Many thanks for all your attention - the 4 "bugs" have arrived & I do
appreciate the speed with which you handle shipping.
Dennis, April 21st 2010
Thank you very much for following up on this problem. We are very impressed with your after the sale service.
Wayne, March 25th 2010
I would like to mention the sales rep that took my call was very professional and courteous. If I get my product in the described condition and time frame not only will i be using your facility again but it will be the only one I use for this type of electronics. I am an avid rc hobbiest and was delightfully impressed with making a telephone order.
Telmos, March 23rd 2010
I appreciate so much your website. Have such nice items. In Brazil we don't have a shop like this. Congratulations!!!
Justin, March 17th 2010
I am pleasantly surprised with your customer service.
In the past I've shyed away from online purchases due to poor service, and i want to let you know that i appreciate the prompt responses, and how easy it was to deal with your company on the phone.
Gideon, March 17th 2010
I got my package very quickly and I would like to thank you for the
Raymundo, February 16th 2009
Thanks a lot for your quick response and resolution of this issue. I'm glad I shopped at robotshop because the customer service is great.
John, February 12th 2010
This is the 2nd order with you and I'm impressed
Benjamin, January 29th 2010
I am sure you only hear from customers when something goes wrong.
I just ordered some cleaner from you and it arrived in 2 days.
Thanks very much, great site, great customer service. Keep it up.
Jay, January 15th 2010
It would really help to talk to someone - however I got email help and suggestions very quickly - impressive!
Thomas, January 5th 2010
Just a moment say what a really nice, clean, informative and well-functioning site you guys have.
Neil, December 31st 2009
I'm a huge fan of the iRoomba (I've had 3).
The first I gave to a friend so I could upgrade to the Discovery Series...
That one I traded in for my latest unit.
Advice: do NOT buy a robotic vacuum WITHOUT getting the 'soft touch' bumper. Hard to believe such a simple product can be SO EFFECTIVE! It's an inexpensive add-on, but almost worth (to me) the same as the vacuum itself.
The iRoomba is a GREAT product, but the bumps into the furniture (etc.) can be surprisingly rough (if you own(ed) one you'll know). This 'Soft Touch Bumper' (attaches easily as it is self-adhesive), is a MUST for ANY robotic vacuum owner!
Peyre, December 30th 2009
I have to say I am *really* impressed with your responsiveness and you consumer-friendly attitude! You can be sure that I'll make robotshop my source for parts, the fact you are located in Canada only makes it better.
Mona, December 22nd 2009
Thank you for your help, your amazing customer service and your talent for dealing with cranky blonde customers 3 days before Christmas. I am very excited to see the look on my hubbys face when he gets his gift. Probably the same smile i had on my face 6 years ago when my first roomba arrived.
Chris, December 16th 2009
Thank You for fast courtious reponse. I will be ordering from your website again soon!
Hal, December 11th 2009
I was happy to see that your IT department pays attention to customer
comments. There have been other times that I have reported problems to
a company and they have neither acknowledged nor fixed the problem. I will
make sure to tell others what great service and interest the Robot
Shop shows their customers
Joseph, December 4th 2009
This robot is really sweet. We now have a good platform to build up our test bed. We thank you for your support. The turnaround over the Thanksgiving Holiday was awesome. I would recommend RobotShop to anyone with a Robotics requirement.
Tony, December 2nd 2009
Thank you for the great service. I will be sure to recommend RobotShop for future electronics needs.
Daniel, November 30th 2009
Got the Mir:ror set today - you've inspired me. Great delivery times. Thanks
Lindsay, November 27th 2009
I am not sure if I can reply to this address or not but I am going to try. I just wanted to commend you on your excellent customer service. I ordered a large product online that could not be shipped to my PO BOX, live in a national park and everyone just has a PO BOX (one of the few downfalls). I dealt with a very nice friendly agent named Julie. She left a message for me yesterday, and I returned her call today, easily changed my shipping address, and was able to carry on with my day. In this day in age it is nearly impossible to find good service anywhere, I really appreciate how efficient the process was. I will be a return customer and will recommend robot shop to my friends.
Mark, November 23rd 2009
I just wanted to write back to you after a recent repair that I had
done on my Roomba. I work as a field tech and I do a lot of repair work for different customers. One thing that people don't do is to write back and say thank you.
I wanted to do just that. Thank you all for the repairs that you did
and re-repairs. We are glad to know that you are committed to a high level of customer service and we think that you guys and gals rock!!
So please pass this on to your whole team there. We are so glad that
we found a Canadian company that we can count on to help us when we are in need. Be encouraged that you made our day. I particularly like how quickly you resolved our repairs and communicated to us the action plan.
Emma, November 21st 2009
I never thought I'd find a robotic penguin!! It is the only thing my daughter has asked Santa for, this year! She is going to be one happy little girl on christmas morning. Thanks so much!!
Greg, November 11th 2009
I've been an online seller, I know things sometimes happen. It's how you deal with it that matters, I learned that well, so I do appreciate your shipping upgrade. Yesterday I took the time to look around the site for more than just the Arduino package I was interested in, and I see you have many interesting items. I do believe I'll be revisiting your store in the future.
Allan, November 6th 2009
As an open source web applications developer, I appreciate the simplicity and one-page approach of your checkout system... even if it is written in ASP ;)
Adam, October 20th 2009
I have just received my second shipment, and so far everything appears to be in order. I'm now looking eagerly forward to begin construction of my Hexapod... It has been a great pleasure, doing business with you, and I would like to thank Robotshop in general, as well as Julie and Coleman in particular, for the ever friendly, prompt and forthcoming service you have provided, despite my vagaries and various other bumps along the way. I sure hope I will have reason to shop with you again.
Until such a time as our paths may cross again, I wish you all the best in your endeavours.
James, October 19th 2009
I just wanted to take a minute to thank you for answering ALL of my Catgenie 120 questions,and answering them so quickly.The one question you didn't have an answer for,you found by the next day and got back to me with it.Great work Vahon!Thank you for the detailed and fast answers.You and the other Robotshop staff that I have been dealing with obviously know the value of great customer service. I wish Robotshop had been around when i was a kid,I built many models and radio controled models.I took apart and put together everyting I could,I broke some things and fixed many others.The closest thing to Robotshop I can remember was called Heathkit. You could order these kits to build radios and ham radios and things like solar cell kits with little motors, that sort of thing.
Sharon, September 28th 2009
Thank-you for the great service & good information.
Lukas, September 25th 2009
Thank you very much for correcting this so quickly.
I very much appreciate the excellent service.
Ryan, September 16th 2009
Everything I ordered showed up a full day earlier than was expected, with everything in perfect condition. Thank you very much for your time and patience with this order and I hope to be ordering from you again soon! Thanks again!
Apostolos, September 8th 2009
I would like to take the opportunity to thank you guys for your fast response and support. I received my package within a week to Greece. Everything is in perfect order as expected.
Angela, August 28th 2009
Wow, what service. I ordered brushes for my vac - on Monday and they arrived yesterday Thursday- what fantastic service. You are quicker than I am, I will install one today.
Keep up the good work- I am sure to tell people about this one.
Diane, August 27th 2009
I have wanted to buy an iRobot Roomba since I first heard of them. My husband wasn't sure the Roomba would be able to keep up with the fur that our long-haired German Shepherd and fluffy cat lose all year round. This year, however, for my 50th bir thday I decided to buy the Roomba 530. It is incredible. Before buying it I had to vacuum several times per week, and because I have had back fusion surgery, vacuuming is very difficult.
I now run my Roomba once a day and it takes car of everything! I was/am so impressed. I was so impressed that I am planning to buy a Roomba (with docking apparatus) for my mother and father in law, and another for my son and daughter in law (they have two dogs - a golden retriever and a husky so I believe it will be of great assistance to them. As well as these two planned purchases, my sister in law is planning to buy one of her own, after hearing me rave about mine. In addition I am going to splurge on myself and purchase a docking station for mine.
So again, thank you for this wonderful product. I have been telling everyone about it and have been asked by many people to observe mine in action. Feel free to use any or all of this email if you are looking for testimonials.
An Extremely satisfied customer.
Adam, August 24th 2009
I received in the mail today an order I recently purchased from Robotshop. I am always very pleased with the service and prompt processing of orders that I receive from your company.
Mike , June 16th 2009
I cannot remember the last time that I received customer service as good as the customer service that I continually receive from RobotShop. You guys are incredibly prompt, courteous, and knowledgeable. You go out of your way to help me, such as when you contacted the manufacturer of one of your products to answer a question I had.
Thank you, and keep up the great work! You are on my "tell everyone I know" list!
Marty, June 13th 2009
As a member of a research robotics lab (MIT), I've always had a great and rapid
experience purchasing from RobotShop. Their selection of small actuators in
particular stands out among other vendors. I have sometimes needed personal
attention and special handling for large orders, and RobotShop has always
been attentive to these needs.
Mauricio, June 10th 2009
The order arrive today!!, so I get my bioloid expert kit +the motor controller, thank you very much, again a pleasure to do bussiness with robotshop.
Jim, May 26th 2009
Money order will be in the mail tomorrow. Glad everything is in stock. As usual, always a pleasure to do business with Robotshop.
Sue, March 19th 2009
In the past few months, I sent my roomba in for repair. You all did an excellent job and I am very pleased to have my roomba functioning again. Will use you again if I need to and will recommend your company to others. Thank you, Sue
DWR, January 8th 2009
Thank you for all your help. I've placed my order on your website for my components. Your willingness to tech support a new-bee who hasn't bought anything from you yet is the reason I'm buying from you, and the reason I'll continue to buy from you.
YOU GUYS ROCK!!!
Max, November 24th, 2008
To whom it may concern,
I want to congratulate you guys at Robotshop for a job well done.
I am impressed by your level of service - sadly, that is not something
we see every day anymore.
You have answered my e-mails quickly and courteously.
I placed my first order last Thursday, and today the goods already
arrived - well in time for a birthday by the weekend.
Thank you and keep up the good work.
Valentina, October 6th, 2008
I just wanted to thank you for your prompt completion and shipping of my order for Roomba brushes and filters. I placed the order on Friday October 3, 2008 and was expecting to wait at least a week for delivery, but to my surprise and astonishment, it arrived on Monday, October 6, 2008 ! WOW !!! That is what I call service ! - THANK YOU AGAIN ! - I will be placing orders to you in the near future, and all of my friends with Roomba vacuums will be advised that your web site is the place to go for their vacuums.
Susan, August 20th, 2008
I just wanted to take a moment to thank you for your support and quick service regarding the automatic cat litter box I had purchased.
I have dealt a lot with retailers online, and you have been by far the easiest and quickest to help solve a problem.
I went yesterday to the office in Boisbriand to bring in the base for the litter box and I was served immediately and they switched the base as it was defective. I brought it home and now it works better than it ever did. The cats went right to it and have totally stopped using the other litter box as the automatic one is working so well, there is no odor at all. It did not work this well when I received the original product, so all I can say is THANK YOU!
Your customer service is amazing. Everyone was pleasant and very helpful.
I am a cat owner (3 of them) who has severe allergies and should get rid of her babies. The automatic litter makes it so much easier to keep the dust down and the litter in.
Again, thank you!
Helen, July 12th, 2008
I am the Managing Director of a web applications development company, and rarely come across sites which demonstrate such clear and intuitive customer interface - even more rarely do I feel the need to pass comment. I simply needed some replacement side brushes but the purchase flow was flawless - clearly your information architect understands the importance of the user experience. I didn't buy my Roomba from you guys but I will certainly purchase other products in the future from you. No wonder your testimonial section is so well populated!
Sander, June 11, 2008
Thanks for your reply.
P.S. I'm really astonished by the perfect and quick support I received today!
Marc, May 27, 2008
To all conserned,
I would like to thank you all for the great products and services you provide. For a long time I have hoped to find a robotics resource webcite with your products and services, and I am also very proud it's a Canadian company.
Great work, Another satisfied customer
Brad, May 20, 2008
Hello, We received our full, complete order of all the Vex stuff. Thank you so much for your fast, accurate service. You are the best.
Thierry, May 1st, 2008
thank you for your fast reply!! I have purchased my old roomba form another source. When i bought my new roomba, i found your shop to be the best option. I love the fact, that you repair roombas. All my future roomba purchases and dealings will be RobotShop.inc!
Payam, April 16, 2008
I just wanted to thank Robotshop for their fast and reliable service. I have been actively ordering from Robotshop over the past year with regards to my senior project and I have to say that so far, I have received all purchased items within 2 days!!! I would submit an order Monday morning and receive the package Tuesday!!! and that's regular delivery!
Patrick, April 3, 2008
I received my Lynxmotion BRAT robot on 01/04/08. I just wanted to tell you that really appreciate your professionalism in processing my order. This is (only) my second order but I'm just as impressed as the first time. If it wasn't for a question of time (and money, of course!!), I would order more robot kits from Robotshop as you keep a very good and wide selection of products! Keep up the excellent work. Best regards
Duane, January 24, 2008
Thanks again for the speedy delivery before Christmas and the fast support to resolve the issues. Great support is always the best mark of an excellent company
D. Sherman, January 24, 2008
Hello, I just wanted to thank you for your excellent service! I purchased this item as an open box sale and it works like a dream. The Litter Robot was shipped free and received very quickly in the times specified.
Colleen, January 8, 2008
I can't get over how helpful your company is , and have always had glowing praise for you all ~ Please continue , it is a pleasure dealing with you!
Aaron, November 1st, 2007
This shipment arrived first thing this morning in the nic of time. I had contacted Canada Post yesturday and was pleasently surprised to find out you had already contacted them to file a trace. I am very impressed with the service I have recieved from RobotShop. I would like to thank you and your team for such great work and excellent customer service! Truly a great resource.
Thank you again.
P.S. - Fantastic website!
Andrew, October 23, 2007
It was great talking to you this afternoon, thank you for all your help. I hope getting all this to work will be as simple as you make it sound. This will be a challenge for me, but I am looking forward to creating the setup I need to make this work.
John, September 11, 2007
Good to know! I believe iRobot will only exchange them for
"refurbished" units. I know you did a great job on my DOA Red Roomba a while back. It still runs great. You guys must have a very sophisticated lab/workshop going!
Golam, September 7, 2007
FYI, I just received my order.
You guys are FAST!!! For comparison, I am still waiting for an order I placed on Amazon 2 weeks ago!
Jack, August 30, 2007
Thanks to ROBOTSHOP my ROOMBA now runs great. I am very pleased.
Renee, August 20, 2007
I must say, I have been absolutely delighted with the support your company has offered. These days it's rare to get decent support in person, let alone by email. I manage a web support department, so I'm very aware of how it works. Please be sure to pass my compliments along to management. I am very impressed.
PS, you have a lot of great products, lots of which aren't available elsewhere in Canada without border crossing prices from the US. I will be forwarding your URL to a whole bunch of people.
Isaac, August 15, 2007
Ok. I have revised the entire pdf document and my problem was solved, thank you very much. I appreciate your fast answer to my mail so much. Thanks again and I would like to let you know that it is always a pleasure to buy in your web site.
Mauricio, August 14, 2007
Ok, I follow the instruction more carefully and all work
perfectly!!!,thank for such a great product, and please congratulate the developer of the sabertooth for a great board.
Mauricio, August 13, 2007
I allready have in my hand the paquage and all arrive perfectly, I want to thank you for such a great services and product, also for the technical support and fast shipment even to this far point.
Robotshop is allmost my homepage :-)
Tomorrow first thing in the morning I goin to put all pieces together and hopfully make some test.
Sarmad, May 3, 2007
Yes I managed to convince my team to work around the parts we bought from you guys. You may close the RMA.
I will be recommeding you to future robotic teams. Please send my regards to John in ur tech department as he was extremely helpful and knowledgable.
Rikky, April 5, 2007
It took me a long time, but I want to say thank you very much for returning my Roomba to me repaired and functioning, and on top of that, under warranty as well.
(I looove my Roomba, more that I should!)
Paul, March 26, 2007
Thank you, just the sort of great service I imagined from you. I will try it out over the next few days and if you do not hear from me, assume things are O.K. There are lots of useful parts in your catalog so I will be ordering more items from you in the future. Thank you again for your assistance with this.
Martin, March 12, 2007
Just to let you know I have received the module this morning, thank you! Excellent service will order from you again in the near future.
Pilic, February 21, 2007
Thank you for your prompt response! I am impressed.
Hector, January 30, 2007
Hello Robotshop Team,
I received the motor today and I would like to thank you for the excellent and prompt service!
Shirley, January 17, 2007
We just wanted to say how pleased we were with your prompt delivery service, and even more so, with the product. Having three dogs, two which shed, CleanMate QQ2 has really solved this issue.
Thank you most kindly
Peter, January 10, 2007
The shopping experience with your company has been excellent. I especially like the option to use Paypal and the fact you offer Small Packets Air Mail.
Mary, December 26, 2006
I want to thank you making a young man (and his aunt) very happy this Christmas! This was my first order with your company and it won't be my last. Although I can't order frequently, the customer service is top notch, and I was very pleased with the product.
My computer crashed right after I was able to get my desperate call for help off to you and I could only hope that all went well. You came through for me and I will not forget it!
Happy New Year to all!
Rolof, December 21, 2006
I will keep this in mind if I need more help.
If these service is as great as your perfect response to emails it would be superb.
Again thanks !!!
Tere, December 15, 2006
I just wanted to pass along some positive feedback; I was really impressed with how quickly my order was delivered, and the service was great.
Morag, December 11, 2006
I just wanted to let you know I received my order today, and it looks marvelous!
Thank you so ver much for your speedy and helpful service!
M. Straus, December 5, 2006
We received our Discovery just this weekend. After anxiously awaiting for the 16 hours of initial charge we literally sat in awe as our Roomba cleaned room after room without incident. As the fever spreads through our respective workplaces we expect a small population of robots to come to Peterborough this Christmas.
We just love the product. It performs as expected and beyond. It is so user friendly yet so technologically advanced.
Thanks so much for introducing us to a simply wonderful product.
Terence, November 21, 2006
as I've come to expect from the RobotShop, and VERY prompt, and thorough answer!! Your effort is very much appreciated. I will be running an order through this evening after I've had a chance to look at the links
you've sent me. Once again, thanx, and we'll be in touch in the near future. Best regards...
Mikko, Novemver 1st, 2006
my package arrived yesterday and I picked it up today.
The delivery was very fast indeed :) Everything went ok, I got the goods I ordered and seems that your customer care and shipment handling both work very well... and I have to thank you for that.
Eric, October 24, 2006
Everyone should enjoy the experience of Ambrogio, the « robotic » lawn mower. Hard to believe but, I gave away my regular lawn mower in the summer of 2005 and I’ve no regrets! Not only is Ambrogio impressive to watch, but this independent robot, as small as it looks, can offer advantages even more significant than a lawn tractor! The grass is cut so thin, that it leaves no residue after the job is done! Even after using Amrogio for a year, it still makes my lawn look like a golf course! With Ambrogio, my lawn is cut with a programmed frequency, and my grass is always at the same level.
No more struggling to find a spot in your garage… practically noiseless, it will never bother your neighbors. It doesn’t cause any pollution, and it functions with a rechargeable battery! Also, the model called « evolution » (which is the model I own), will find it’s own way back to it’s charger!
Thanks to Robotshop!
Liz, October 4, 2006
I just purchased a Roomba Red, and I love it! I've been using it every day, and on the assumption that I'm going to keep it busy for a long time, I'd like to purchase the extended warranty for one extra year.
I have only had Roomba for a week, but I know I'll want to keep it!
Thanks so much.
Rob, August 31, 2006
As a side note, I recently called your technical support line and I was very impressed with how my call was handled.
I will be sure to recommend your shop to friends and family that are interested in a Roomba.
Robin, August 22, 2006
Thank you! You are definitely the BEST! It was a pleasure doing business with you all. I am not sure how much business I will be doing in the next year but I will try to do some. Thanks again
Jean-Jacques, July 28, 2006
Wow that was quick!
Please include the scheduler kit in the package for the price of my in-store credit.
Let me say that I am amazed at the quality of your service and products. I have and will continue to recommend your products to my friends and family.
Greg, July 6, 2006
Thanks for the e-mail. I would like to pass on to you 'thanks' for the excellent customer service all your employees have provided.
Greg, June 19, 2006
my son and I had fun building the first robot.
We will definitely be ordering more kits from you in the future.
Barbara, May 16, 2006
Thank you for getting to me so promptly. As you said I had placed my order in the wrong place.
After calling the number that was in the book and after 1 hour and 10 minutes of "your call is important to us" we finally got through, so it was my fault entirely, hopefully my order is on the way.
From now on when I need a part I will use the numbers you sent, thank you again,
Jason, May 15, 2006
I am currently assembling many of your robot kits with my students and it is going great! The students are really enjoying putting them together and learning more about robots.
James, May 9, 2006
It was unfortunate that this shipping mistake happenned, however, it did give me the opportunity to discover that you have a first-rate customer support department. Your personal help with this shipping problem quickly gave me the sense of relief i was seeking. Because of this i can tell you that i would not hesitate to continue buying from your company in the future.
George, (International) May 8, 2006
The pachet arrived this morning...
Nothing is missing...
Everything looks ok...
Although i expected it latter on this week or maybe
the next one, it surprised me comming so fast!!!
Carol, April 29, 2006
Hi, got my scooba [suzy]. Can't say enough GOOD THINGS about her. man did she do a lovely job. my kitchen floor hasn't looked this nice since in was put down. now I have the job of demonstrating ,everyone wants to see how it works. I should get some brownie points for this. Scooba is worth every penny. will be in touch. Need a couple of things. thanx.
G.O., April 25, 2006
Having an express checkout to avoid having to give unnecessary information is refreshing. Great choice, I'll recommend your site to others in the future!
Ivo, (International) March 15, 2006
wow, what a quick response, I am impressed!
and I thought the first mail was fast. Incredible!
Thank you very much for your information.
Michael, January 27, 2006
It is always a pleasure to do buisness with Robot Shop. I think you guys have a great company!!!
David, January 10, 2006
The care you showed my inquiries certainly left me with a good impression of robotshop.com/ca. I've sent my order off tonight.
Darren, January 3, 2006
First I wish to say, you guys sell a great product and offer very good warranty work. I am a proud owner of an iRobot Roomba Discovery SE Intelligent vacuum.
Once again, I am impressed with the support offered with the purchase of the Roomba. Hats off to you guys.
Les, December 21, 2005
I love the Roomba SE. I am very impressed with the way it gets itself out of problems, the firmware is really great. I have a circler coffee table and it just hugged it and did a fabulous job!
I first thought of it for the Kitchen, crumbs etc. between vacuums. But I set it loose in the bedrooms…it is a Godsend!
Jim, December 11, 2005
Dear Sirs, I recently placed my first order with you. It
arrived very quickly and is exactly what I wanted. Thank you for your great service, I'm sure I will be returning to your store. Regards, Jim
Shane, November 7, 2005
Dear Sir or Madame,
I recently purchased the Roomba Discovery from your company. By far the most intelligent purchase of my life. I still can't believe how amazing this little robot is. That is why I'm contacting you. Thank-you for selling an amazing product!!!! I look forward to purchasing my Scooba.
Jocelyne, October 31, 2005
WOW, that is very impressive.
Great customer service.
Tyler, October 31, 2005
I have just recieved my product and would like to let you know i am very happy with it. I thank you a million. I will be sure to recommend you to anyone i know.
Julie, August 25, 2005
Thank You Mario, I truely appreciate the info. I will pass it along, and continue using and enjoying your product!
Sincerely, and very satisfied customer...
Jaimie, August 1, 2005
Thank you very much. The issue has now been fixd and our Roomba works so well again. Thank you again.
Todd, July 21, 2005
Thank you for the refund, my humblest appologies about muddling the postal code, I will be a little more careful about the facts before I complain next time. The swiftness and openness with which this situation has been dealt with will definitely have me turning to the Robot Shop for future business!
Martin, May 23, 2005
Hi, I followed the instructions which I got and everything worked fine. I am very satisfied with your service and the robot mower.
Konstantinos, May 9, 2005
I have a questions, but first I want to thank you for your excellent service so far. My order has reached me in record time and the shipping & handling fees were very reasonable. Thank you again for the excellent service both you and Canada Post.
J, April 22, 2005
Indeed, I received my package yesterday, installed the kit and tested it this morning, and all is well.
Thanks for the great service. I'll be ordering from you again, I am sure.
Eric, April 19, 2005
First of all, let me say that your store is awesome! You have a great selection of parts, at very reasonable prices!
Paul, April 13, 2005
The item I ordered was recieved in good order. Thank you very much for the prompt and frendly service.
Sherry, January 24, 2005
My Roomba arrived!
I have been playing with it ever since its arrival. And I love it! Especially, after a hard day's work, when it returns to its home base and tootles victoriously! It is fantastic fun (and even productive).
Thanks for making this purchase not only possible, but great, great fun. I see the future and it is robotics! Keep me advised on newer models. I can see myself with an upstairs Roomba, a downstairs Roomba and a Roomba character designated solely for my subterranean (and cluttered) office.
Julius, December 29, 2004
A Happy New Year 2005 to you, and "toute que tu desire!".
My wife is having a lot of fun with the little vacuum robot. Especially having it clean under beds and sofas.
I have subscribed to your company's Newsletter, and it is teriffic. Learned a lot about things that interest me.
Donna, December 21, 2004
The Roomba is awesome. It cleaned my 3000sq ft house in no time and with very little fuss. I love this item!! Thank you.
Ray, December 17, 2004
We received your great e-mail this morning and wish to thank you personally and the staff at the Robot Shop for this great Christmas gift which was totally unexpected and greatly appreciated.
My wife and I will put it to great use as we are both seniors, which is the reason why we bought the Roomba in the first place, to make it easier for us to keep a clean house.
Whishing All of You a Merry Christmas And Happy New Year.
Shawn, June 10, 2004
Just thought I'd let you know everyone thinks the Roomba is great.
Don, February 24, 2004
Hi - I just sent the following to several people in the Ottawa area, thought you might be interested to know
A couple of weeks ago Mordechai pointed out the http://www.robotshop.com/ca/. I just wanted to add that since then I have placed a couple of orders with them and have received complete shipment within 2 to 3 days, no problems.
Also, I bought the Roomba robotic vacuum from them and it is pretty neat. It seems to do a good enough job to keep some decency between more thorough cleanings. Fun to watch too. :)
Send your testimonials here:
Send comments or suggestions on our products and services to the RobotShop Support Center (General Information).