Testimonials
Testimonials
(Extracts of unsolicited communications received from clients)
Gerard, February 7th 2012
Thanks. Excellent customer service! I just want to express my satisfaction with you at this time. I am new to robotshop, but I feel that I will be with you for a while. Keep up the great work.
Jeff, February 6th 2012
Thank you very much for your quick response and action on this. It's much appreciated.
Dottie, February 3rd 2012
Thank you, thank you, thank you, … thank you. Thank you so much for all your help over the last few days.
Peter, February 2nd 2012
You are awesome for putting up with my retarded questions!
Wiebke, February 2nd 2012
I am amazed!
That is the most professional way! Thank you try much!
Robin, February 1st 2012
I just want to let you guys in Montreal know that you run a fantastic shop.
This is great service and I would recommend you highly.
Thanks for shipping out another Ping sensor. Keep up the good work on customer service.
Tom, February 1st 2012
Your online dis-assembly, re-assembly, installation instructions are
outstanding.
Thanks.
Eric, January 28th 2012
Great turnover time for the replies (one of the best in the industry, and I've been in the industry for almost 40 years!)
Replies perfectly address the issues at hand (saves a lot of time and frustration ...)
The issue is not yet closed, but hopefully will be :)
Erich, January 27th 2012
Wow, thanks very much. You guys are amazing! As soon as my son figures out how he wants to expand the robot, you can expect another order from us. OUTSTANDING customer support!
Dmitry, January 26th 2012
I appreciate your patience and efforts. I will always remember patience, willingness, and kindness of each of you and the RobotShop as a whole. I wish you strong health and prosperity to your company.
Ezra, January 25th 2012
I haven't found a better site than robotshop.
Neil, January 24th 2012
I love robotshop, everytime i call your
customer service the courtesy, respect and help i receive is flawless.
Jacqui, January 23rd 2012
Thank you for your quick and courteous customer support.
William, January 20th 2012
Thanks for the great technical support received on this product. It convinced me to make this purchase.
Daniel, January 6th 2012
Perfect, thanks very much. You guys are on the
ball! Your newest loyal customer.
Jack, January 4th 2012
Thanks for the prompt reply. I really like the way
you guys operate.
Jimmie, January 3rd 2012
This is new to me and i am 57 years old and i feel like a
kid getting in robots and i would love to jump right in! All of this is so great that it helps me
live my LIFE! THANK YOU SO MUCH FOR THIS SHOP AND ALL
THAT IS IN IT! your friend, Jimmie
Todd, January 3rd 2012
When I called on the phone about a possible order before I
actually made one, the representative of your company was
among the most polite and informative that I have dealt
with. I was making a Christmas time order and in-stock
status and delivery times were very important to me. He did
not over promise in order to get my order and was genuinely
concerned about my needs. I then did place my order online.
I have already and
will continue to recommend RobotShop to friends, especially
because of the gentleman I spoke to on the phone. If I had
his name, I would recommend a raise. Thank you.
Bruce, December 29th 2011
Thank you so much for the details on the
engineering comparison between two arms. I really appreciate your
help, time and insight. I will be placing my order shortly.
Thank you !!!!
Todd, December 27th 2011
I am very happy with RoboShop's ordering and processing and plan on recommending them in the future.
Thank you, and have a happy holiday season.
Guest, December 19th 2011
Your technical team (Coleman) provided very fast and
complete answers via email to my pre-purchase questions.
This reflected well on your company and was a key reason I
chose to order from you.
Allen, December 19th 2011
Hey, great job on the videos as well on the Robot Challenge. Very
informative.
Gerald, December 15th 2011
Just wanted to commend you for fast processing
and shipping. Got a Robotrac for my granddaughters and their Dad.
Their Dad, my son, always talks about his best Christmas toy memory...
Robotrac! What a surprise it will be.
Thank You
Bar, December 13th 2011
Thank you for your patience and kind service!
Guest, December 12th 2011
Fantastic process. Quick, precise, convenient,... No
concerns whatsoever.
Guest, December 12th 2011
I just wanted to personally say how impressed I am with you
guys. I placed an order this morning, and it's ready to ship
minutes later. I'm used to clicking 2 day shipping and it
all coming down to how fast the vendor processes the order.
Now i will truly get my Lilypad in 2 days. Thanks again :D
Marc-Olivier, December 9th 2011
Hi, thank you very much for your answers. I think I'll take the robot builder bonanza 4th edition.
I've made some purchases since 1 year on Robotshop.ca and I just want to tell you guys that you gave me the best customer service I ever had. You answer really quickly to e-mail and really clearly. It is really appreciated! Keep on the good work!! I can only say great things about Robotshop! Thank you
John, December 8th 2011
Thank you for your invaluable help. I ordered the parts that you recommended. Our son looks forward to building and programming his first robot, which will help fulfill the requirements for the Robotics Merit Badge.
Aurèle, December 7th 2011
Thank you very much for your professional support
Susan, December 6th 2011
I must say that you have one of the best support systems that I've ever dealt with! Always prompt and very helpful! Please pass that on. :-)
Guest, December 5th 2011
I wanted to tell you how pleased I am with RobotShop. I
dropped my Roomba breaking the wheel caster assembly. After
checking out a few sites, you had the best price and it was easy to order.
Anko, December 5th 2011
Thank you for your fast reply and I
am happy with your service in resolving the issue. I am looking forward
to receive the package. And I would buy more more robot parts at
robotshop in the future!
Kind regards and thanks for your help.
Ivan, December 1st 2011
Thank you. Love your products and especially your customer service! I always recommend your store to friends.
Looking forward to the items to get my children learning and a new hobby.
Leslie, November 30th 2011
Thank you so much for your assistance and great customer service.
I decided to go with your suggestion and purchased the DFRobotShop
Rover.
Thank you!!!!
BJ, November 25th 2011
I dropped my Roomba a few weeks after I first got it years ago, and broke the IR sensor. (What a newbie - I was holding it by the dustbin.) I taped it back on for a few years but eventually it got scraped off and then lost. This month I found your directions on how to disassemble a Roomba (and reassemble it) and I bought a used infrared sensor from you. IT WORKS! It can see again! I can use walls and it can find the dock! Your directions were excellent. The photos were very helpful. I am so happy. It was a nice Thanksgiving evening project and now I am thankful for RobotShop!
Drew, November 16th 2011
I just wanted to thank you for your excellent customer service and attention to detail on my order.
Adil, November 15th 2011
I appreciate your kindness and your understanding. As to let you know, I still recommend RobotShop as the best
store to purchase robot parts to all of my friends. I am one of the biggest fan of your site "RobotShop.com".
Pat, November 14th 2011
What a pleasure it is to do business with such nice folks!
Vernon, November 2nd 2011
I have tried the products on this site, and are very, very satisfied.
Dessa, October 17th 2011
Thank you very much for your friendly and efficient service. It was a pleasure dealing with you.
Marleen, October 16th 2011
You promised about a week of delivery time, I ordered Thursday, my order arrived Tuesday. Very nice!
Dan, October 15th 2011
Excellent prices on the sensors I needed!
Bill, October 14th 2011
Thank you, this is probably the best customer service I've experienced ever, so kudos to you and your company. 4 hours to spare, wow, good thing I didn't procrastinate much longer. With the new Neato coming I might be able to convince the Wife to get a new Mint floor cleaner :) We already have a cat genie and love it.
Thanks again for the prompt attention.
Irina, October 11th 2011
Hello RobotShop! Thank you very much! I ordered Nabaztag ears. In 16 days they came to Moscow. My rabbit is happy! I like your package. Compact. Sturdy. I was worried because I ordered shipping without tracking number, but all went smoothly!
John, September 28th 2011
Thank you. The parts have arrived safely. I appreciate your prompt and courteous service.
Ben, September 14th 2011
Your service is outstanding and much appreciated. Rest assured that due to your response, I will be ordering from you in the future, and will recommend you to my friends.
Dave & Irene, September 14th 2011
Just to let you know the package arrived today. Thank you so much for your help and making me feel that someone out there cared about my situation. I will definitely deal with RobotShop inc. in the future. Enjoy the rest of the day and thanks again for caring!
Ken, September 12th 2011
I just wanted to thank you for taking care of my problem so quickly. I'll be contacting Neato to find out what went wrong, but you guys made it right, fast! Much appreciated.
Robin, September 6th 2011
Thanks for your quick response!
So that was easy and nicely handled and I thank you again for all of your help. I hope the turn-around time will be relatively painless!
Vic, August 30th 2011
The lifetime guarantee is most attractive. You are a great company to do business with.
Sandy, August 23rd 2011
Thank you so much for the informative email, the prompt attention to the repairs and the comprehensive way in which you dealt with my issue. I am unbelievably impressed by your customer service - both of RobotShop
as a whole and you, in particular. Thank you so much!
Althea, August 21st 2011
My previous purchasing experience was excellent. The parts
were easy to find on the website, the order process was
quick and the shipment arrived intact within a few days.
Chris, August 18th 2011
I just got my robot in the mail. Thank you and I
thank everyone with your help. In my small town I hope I can get others
in my high school and in the town into robotics because it is really
cool. If people are interested, I will refer them to RobotShop!
Jeff, August 16th 2011
Thanks. That's why I like dealing with you guys;
you're quick to
resolve issues.
Doug, August 15th 2011
Thanks so much for being so helpful. I'm definitely a loyal customer and
have
always been extremely pleased with your service.
Paul, August 1st 2011
I have to say a big thank you for your time and patience with me. I'll definitely buy from you in the future.
Angelo, July 31st 2011
I want to say that I'm very pleased with your prompt answers and service and I would hope that all companies would have people like you on their team. Thank you Robot Shop.
James, July 20th 2011
RobotShop rocks! Thank you for doing all you could. My "robocampers" will be most appreciative.
Bill, July 13th 2011
Thanks, the part arrived just an hour ago very well packaged.
Mary, July 6th 2011
In the last 3 weeks, I have called RobotShop.com a number of times and have spoken to about 3 or 4 different customer representatives. Each representative was extremely knowledgeable, pleasant and helpful! I usually dread calling the support line for any company, but I must say that calling RobotShop.com has actually been quite pleasant. The RobotShop.com website was easy to use and the order was also processed and shipped very promptly, which we also appreciated. So, thank you very much! Keep up the good work! Merci beaucoup!
Garrett, June 20th 2011
Thank you for your promptness I am very satisfied with the service I have
received from your company.
Leo, June 16th 2011
Excellent service and I have the product in my hand. Thank you very much.
very good
Jodi, June 15th 2011
WOW! Now that is SUPPORT!!! I just want to say thank you for being super
helpful in all of the information, instructions provided and guidance to get
right to the issue and have solutions offered to take care of the problem!
I am very impressed and more than completely satisfied with your support service!!!
Thank you! Thank you!
Mark, June 7th 2011
Thank you for handling this problem in such a timely manner, I
have full confidence in your company, and appreciate the way you stand
behind your products.
Steven, June 6th 2011
Thank you for your excellent service!
Ernie, May 27th 2011
EXCELLENT SUPPORT - I worked 26+ years at Intel. I have to say, I can see that quality and
attention to detail in your company, products and staff. Just excellent !
Steve, May 24th 2011
Thanks again for the email and I appreciate your concern...great customer service! Will be ordering many more times from you.
Monique, May 23rd 2011
You rock! Thanks for being so quick!
Guy, May 21st 2011
Oh my I am very impressed with your honest concern and prompt reply. Thank you.
Doug, May 17th 011
I must say that all my contacts with RobotShop have been very nice, and
I do see that you do have a commitment to customer service.
Rest assured that I will be placing my next order with RobotShop. As I
said in another email, I would rather deal with Canadian companies when
there is an option, and I see RobotShop as a good option.
Thanks very much.
Pete, May 16th 2011
This is the first time I have placed orders with your company....I'm very
impressed with your customer service.
Frederico, May 12th 2011
Thank you for your amazingly good support, I'll be surely buying again
from Robotshop soon (I need a motorshield now hehe)
Sebastien, May 11th 2011
Thank you for the fast answer and your professionalism.
Frederico, May 6th 2011
I would like to congratulate you all for this wonderful site, it really has everything about robots!
Todor, May 1st 2011
Hello to everyone at RobotShop :) I am the happiest person
alive and this is only because this website exists thank
you, thank you, thank you, thank you. You have the biggest
collection of robot parts I have ever seen. The choice you
offer is out of this world coool.
Nivardo, April 19th 2011
Received!
WOW excelent service!
And now I can say, fast shipment!
THANKS!!!
Peter, March 29th 2011
Hi you at Robotshop! This is awesome customer service! I almost have not been able to feed you with info and then you get back to me so fast. Thanks a lot.
Vic, March 17th 2011
Thanks for your constant and warm help to me during the order procedure. We got the parts yesterday. Thank you and have a good day.
James, March 11th 2011
Dear Robot Shop crew,
I am very pleased at all your efforts to make sure my nephew received his robot in time for his robot fair this weekend. For a brief moment I was sweating bullets on how I was going to tell him the bad news it wasn't going to happen. We finally received and assembled our sumobots and are now programming for ultimate competition.
Once again thank you for excellent service and I hope many more happy years of business.
Guy, March 11th 2011
Thank you very much for the reply and the quality of service.
Surprisingly, the board arrived this morning! Thanks to your kind replies I am sure to be a returning customer of RobotShop.
Michael, March 7th 2011
Thanks for your help. I appreciate the promptness and professionalism. These things happen, but as they say... "a product is only as good as those that stand behind it" and it appears that you folks are doing a real stand up job.
Jonathan and Karie, February 22nd 2011
I am so happy to get back my LUCI (Loved Unconditionally Cleaning Instrument) back. The joy in coming home to those clean lines on the carpet gave me much happiness, I look forward to LUCI II and her many years of service to come! Thank you for making this return easy & uncomplicated, I have recommended Neato to my friends!
Kenneth, February 22nd 2011
I am extremely impressed with your support and I'm surprised that it's
still under warranty. (although I am prepared to pay for it this
time). if there is a vendor review site please let me know and I'll
give you 2 thumbs up!
Mitch, January 24th 2011
Thank you so very much for all of your work to get us the replacement! We really appreciate all you did! Many thanks, & it was a pleasure doing business with you!
Bryan, January 17th 2011
I would like to send a great big thank-you to RobotShop!
I know I have had some issues and was not happy with the purchase I recently made. Robot Shop has been nothing but helpful and supportive during this time, trying their best to make the purchase work for me. When we decided it was not going to work, you gave me the option of retuning the purchase (Thank-you) and issuing a FULL refund. I have to say I have been most impressed with your customer service during this trying time. I just wanted to let you know that the way you deal with customers even when they are not happy will keep me coming back again and again to keep buying your interesting and innovative products. Thank-you for being a company that cares about a customer even after the purchase!
Heather, December 21st 2010
Bless you! I even ordered more! Fantastic shop and service! Have a nice day and Merry Christmas! Love, Your satisfied customer.
Roberta, December 2nd 2010
Firstly, I would like to thank you for your speedy reply.
Secondly, I am amazed at how fast and efficient your company is. The product i ordered arrived at my door this evening. I will definitely recommend your company. Thank you.
Nathan, December 1st 2010
I received the Litter Robot very quickly and the cat has adjusted to it already. Thanks so much for the quick response and delivery.
Alexis, November 30th 2010
Thank you so much for your advice. My robot is now running like a champ after his brief dysfunctional interlude. The instructions that you directed me to were clear and abundantly precise, and the parts from RobotShop were perfectly functional- I am ecstatic!
James, November 24th 2010
Thanks for the prompt service. I must say that the robotshop customer service email support is better than most companies that i have used.
Alex, November 1st 2010
Thank you very much! The service with my first purchase with you was excellent and so has this one. I'll be placing my new order as soon as I can. Thanks again.
Cary, October 28th 2010
Hi, Thank You for the fast Service & Delivery of the remote I ordered! Happy Halloween
Anthony, October 15th 2010
Just received the unit, Thank you :)
The enviro-aware paper packaging is appreciated and will be either reused or recycled. These little details make a difference to me.
Now to mention the lightning fast delivery......WOW!!!
Milton, October 14th 2010
As usual I learn a lot from you with every e-mail.
Colby, September 28th 2010
Today I received my order. It was very nicely packed and the gift was a nice surprise, so thank you.
David, September 18th 2010
I just wanted to drop you a line to tell you what I think of your customer service. Thank you very much for the first rate website, and the exceptional customer care you provide. Your company is second to nobody, you have sent me everything I have asked for in a very speedy, timely manner. Most of all I tell everybody I know about The Robot Shop in Canada. Your customer for life, David.
Bill, September 13th 2010
A quick note of thanks to Vahon and all at Robot Shop. I received the circuit board a few days ago, popped it in and now our LitterRobot is purring away like new. Thank you for your quick, hassle free help. Kudos to you and Litter Robot.
Taylor, August 13th 2010
Thank you very much for all of your support and fast replies. Most websites it takes days or weeks for one email reply. I don't even have to think twice about ordering from robotshop again. Grade A+ service. Thanks :)
Bev, August 4th 2010
Buster returned home today from the Robot Hospital good as new. You've brought him back to life as he had been 100% dead. I thank you and my floors thank you. I would have no doubts to recommend your service to others. I would also not hesitate to use your service again. It was completed quickly and at a reasonable price and from what I can tell after the first use the quality of the repair appears to be top notch. The service was above and beyond my expectations. The whole procedure took only 12 days from leaving and returning to my door. This includes 2 weekends and a stat holiday.
After my experience with RobotShop should I require any parts (ie filters, brushes) I will purchase them from your company instead of going to Irobot.
Katie, August 4th 2010
Thank you--everyone who works at RobotShop is so nice. This is one of the best customer service experiences I've ever had. Thanks again; I appreciate all of your help!
Frank, August 4th 2010
Thank you so much for your fast and excellent service. I've RARELY had this kind of service from an internet purchase. Thanks again...
Mauricio, July 22nd 2010
Your company has an excellent customer care and as always responds fast and accurate to any situation, question, etc. So there you go guys great job keep up the good work.
Rich, July 13th 2010
Dear Robotshop,
I first would like to thank you for your kindness and professionalism you showed on the phone call the other day. You gave me a quote to repair my scooba and I asked if I could pay by Paypal and I got the e-mail real quick and so I did:).Thank You Very Much.
Dennis, July 8th 2010
You are doing a very good, conscientious job.
Great response time, too!
I want you and your colleagues to know that I for one appreciate it.
Janet, July 7th 2010
I have done most of my shopping online for over five years and yours is the best purchase service I have ever encountered. Your designers and webmasters should be proud to have created a system that is a standard all sites should try to achieve.
Thank you for understanding the customer, offering options, clarity, and a smooth and efficient shopping experience. Your professionalism is appreciated.
Nicholas, July 5th 2010
I was happy to receive the motors this morning. I want to thank you very much for your extra effort in making that rush order happen!
I've been very impressed with the responsiveness of the service at
RobotShop.
Antonio, July 2nd 2010
Thanks for you quick response. Not only your web page is very complete (the best I have seen), but your support center is also very efficient.
Rick, June 30th 2010
Thank you for your prompt and professional reply.
I will call you on Wed. to purchase a replacement power supply.
Thank you for the great service!
Joanne, June 15th 2010
Your company is very cool. You are doing an excellent job. I love your twitter stuff and all your social marketing. The toolbar is a fabulous tool and your site is so vital!
Daniel, June 4th 2010
Thank you for your fast delivery on my order, the parts were shipped in a good package and a lot of information is supplied with the CD.
Chris, June 3rd 2010
You guys have a great web site, great products, and great customer service....
Gary, June 2nd 2010
Just wanted to say a big "THANK YOU". Very impressive service, the maintenance kit and light house arrived (notice of same) before my CC was charged. I have unpacked them but have not set up or tried the light house. Once again thank you for the prompt service.
Jeroen, May 17th 2010
Thank you for your urgent response and assistance. I love your customer service! RobotShop.com is my heaven. You guys are phenomenal, and you will be sucking my wallet dry :)
Andriu, May 6th 2010
I already received the Genibo today, thanks so much for all your help during this process, I'm very happy with the customer service you guys have at Roboshop and at Dasarobot.
Pat, May 1st 2010
Just a quick note to thank you for the friendly and efficient service we received. The battery we ordered arrived a day ahead of the estimated time and we were able to track it all the way. Your website is great; your service is great.
Jorge, April 22nd 2010
Many thanks for all your attention - the 4 "bugs" have arrived & I do
appreciate the speed with which you handle shipping.
Dennis, April 21st 2010
Thank you very much for following up on this problem. We are very impressed with your after the sale service.
Wayne, March 25th 2010
I would like to mention the sales rep that took my call was very professional and courteous. If I get my product in the described condition and time frame not only will i be using your facility again but it will be the only one I use for this type of electronics. I am an avid rc hobbiest and was delightfully impressed with making a telephone order.
Telmos, March 23rd 2010
I appreciate so much your website. Have such nice items. In Brazil we don't have a shop like this. Congratulations!!!
Justin, March 17th 2010
I am pleasantly surprised with your customer service.
In the past I've shyed away from online purchases due to poor service, and i want to let you know that i appreciate the prompt responses, and how easy it was to deal with your company on the phone.
Gideon, March 17th 2010
I got my package very quickly and I would like to thank you for the
excellent service.
Raymundo, February 16th 2009
Thanks a lot for your quick response and resolution of this issue. I'm glad I shopped at robotshop because the customer service is great.
John, February 12th 2010
This is the 2nd order with you and I'm impressed
Benjamin, January 29th 2010
I am sure you only hear from customers when something goes wrong.
I just ordered some cleaner from you and it arrived in 2 days.
Thanks very much, great site, great customer service. Keep it up.
Jay, January 15th 2010
It would really help to talk to someone - however I got email help and suggestions very quickly - impressive!
Thomas, January 5th 2010
Just a moment say what a really nice, clean, informative and well-functioning site you guys have.
Neil, December 31st 2009
I'm a huge fan of the iRoomba (I've had 3).
The first I gave to a friend so I could upgrade to the Discovery Series...
That one I traded in for my latest unit.
Advice: do NOT buy a robotic vacuum WITHOUT getting the 'soft touch' bumper. Hard to believe such a simple product can be SO EFFECTIVE! It's an inexpensive add-on, but almost worth (to me) the same as the vacuum itself.
The iRoomba is a GREAT product, but the bumps into the furniture (etc.) can be surprisingly rough (if you own(ed) one you'll know). This 'Soft Touch Bumper' (attaches easily as it is self-adhesive), is a MUST for ANY robotic vacuum owner!
Peyre, December 30th 2009
I have to say I am *really* impressed with your responsiveness and you consumer-friendly attitude! You can be sure that I'll make robotshop my source for parts, the fact you are located in Canada only makes it better.
Mona, December 22nd 2009
Thank you for your help, your amazing customer service and your talent for dealing with cranky blonde customers 3 days before Christmas. I am very excited to see the look on my hubbys face when he gets his gift. Probably the same smile i had on my face 6 years ago when my first roomba arrived.
Chris, December 16th 2009
Thank You for fast courtious reponse. I will be ordering from your website again soon!
Hal, December 11th 2009
I was happy to see that your IT department pays attention to customer
comments. There have been other times that I have reported problems to
a company and they have neither acknowledged nor fixed the problem. I will
make sure to tell others what great service and interest the Robot
Shop shows their customers
Joseph, December 4th 2009
This robot is really sweet. We now have a good platform to build up our test bed. We thank you for your support. The turnaround over the Thanksgiving Holiday was awesome. I would recommend RobotShop to anyone with a Robotics requirement.
Tony, December 2nd 2009
Thank you for the great service. I will be sure to recommend RobotShop for future electronics needs.
Daniel, November 30th 2009
Got the Mir:ror set today - you've inspired me. Great delivery times. Thanks
Lindsay, November 27th 2009
I am not sure if I can reply to this address or not but I am going to try. I just wanted to commend you on your excellent customer service. I ordered a large product online that could not be shipped to my PO BOX, live in a national park and everyone just has a PO BOX (one of the few downfalls). I dealt with a very nice friendly agent named Julie. She left a message for me yesterday, and I returned her call today, easily changed my shipping address, and was able to carry on with my day. In this day in age it is nearly impossible to find good service anywhere, I really appreciate how efficient the process was. I will be a return customer and will recommend robot shop to my friends.
Mark, November 23rd 2009
I just wanted to write back to you after a recent repair that I had
done on my Roomba. I work as a field tech and I do a lot of repair work for different customers. One thing that people don't do is to write back and say thank you.
I wanted to do just that. Thank you all for the repairs that you did
and re-repairs. We are glad to know that you are committed to a high level of customer service and we think that you guys and gals rock!!
So please pass this on to your whole team there. We are so glad that
we found a Canadian company that we can count on to help us when we are in need. Be encouraged that you made our day. I particularly like how quickly you resolved our repairs and communicated to us the action plan.
Emma, November 21st 2009
I never thought I'd find a robotic penguin!! It is the only thing my daughter has asked Santa for, this year! She is going to be one happy little girl on christmas morning. Thanks so much!!
Greg, November 11th 2009
I've been an online seller, I know things sometimes happen. It's how you deal with it that matters, I learned that well, so I do appreciate your shipping upgrade. Yesterday I took the time to look around the site for more than just the Arduino package I was interested in, and I see you have many interesting items. I do believe I'll be revisiting your store in the future.
Allan, November 6th 2009
As an open source web applications developer, I appreciate the simplicity and one-page approach of your checkout system... even if it is written in ASP ;)
Adam, October 20th 2009
I have just received my second shipment, and so far everything appears to be in order. I'm now looking eagerly forward to begin construction of my Hexapod... It has been a great pleasure, doing business with you, and I would like to thank Robotshop in general, as well as Julie and Coleman in particular, for the ever friendly, prompt and forthcoming service you have provided, despite my vagaries and various other bumps along the way. I sure hope I will have reason to shop with you again.
Until such a time as our paths may cross again, I wish you all the best in your endeavours.
James, October 19th 2009
I just wanted to take a minute to thank you for answering ALL of my Catgenie 120 questions,and answering them so quickly.The one question you didn't have an answer for,you found by the next day and got back to me with it.Great work Vahon!Thank you for the detailed and fast answers.You and the other Robotshop staff that I have been dealing with obviously know the value of great customer service. I wish Robotshop had been around when i was a kid,I built many models and radio controled models.I took apart and put together everyting I could,I broke some things and fixed many others.The closest thing to Robotshop I can remember was called Heathkit. You could order these kits to build radios and ham radios and things like solar cell kits with little motors, that sort of thing.
Thanks again.
Sharon, September 28th 2009
Thank-you for the great service & good information.
Lukas, September 25th 2009
Thank you very much for correcting this so quickly.
I very much appreciate the excellent service.
Ryan, September 16th 2009
Everything I ordered showed up a full day earlier than was expected, with everything in perfect condition. Thank you very much for your time and patience with this order and I hope to be ordering from you again soon! Thanks again!
Apostolos, September 8th 2009
I would like to take the opportunity to thank you guys for your fast response and support. I received my package within a week to Greece. Everything is in perfect order as expected.
Thanks
Angela, August 28th 2009
Wow, what service. I ordered brushes for my vac - on Monday and they arrived yesterday Thursday- what fantastic service. You are quicker than I am, I will install one today.
Keep up the good work- I am sure to tell people about this one.
Diane, August 27th 2009
I have wanted to buy an iRobot Roomba since I first heard of them. My husband wasn't sure the Roomba would be able to keep up with the fur that our long-haired German Shepherd and fluffy cat lose all year round. This year, however, for my 50th bir thday I decided to buy the Roomba 530. It is incredible. Before buying it I had to vacuum several times per week, and because I have had back fusion surgery, vacuuming is very difficult.
I now run my Roomba once a day and it takes car of everything! I was/am so impressed. I was so impressed that I am planning to buy a Roomba (with docking apparatus) for my mother and father in law, and another for my son and daughter in law (they have two dogs - a golden retriever and a husky so I believe it will be of great assistance to them. As well as these two planned purchases, my sister in law is planning to buy one of her own, after hearing me rave about mine. In addition I am going to splurge on myself and purchase a docking station for mine.
So again, thank you for this wonderful product. I have been telling everyone about it and have been asked by many people to observe mine in action. Feel free to use any or all of this email if you are looking for testimonials.
An Extremely satisfied customer.
Adam, August 24th 2009
I received in the mail today an order I recently purchased from Robotshop. I am always very pleased with the service and prompt processing of orders that I receive from your company.
Mike , June 16th 2009
I cannot remember the last time that I received customer service as good as the customer service that I continually receive from RobotShop. You guys are incredibly prompt, courteous, and knowledgeable. You go out of your way to help me, such as when you contacted the manufacturer of one of your products to answer a question I had.
Thank you, and keep up the great work! You are on my "tell everyone I know" list!
Marty, June 13th 2009
As a member of a research robotics lab (MIT), I've always had a great and rapid
experience purchasing from RobotShop. Their selection of small actuators in
particular stands out among other vendors. I have sometimes needed personal
attention and special handling for large orders, and RobotShop has always
been attentive to these needs.
Mauricio, June 10th 2009
The order arrive today!!, so I get my bioloid expert kit +the motor controller, thank you very much, again a pleasure to do bussiness with robotshop.
Jim, May 26th 2009
Money order will be in the mail tomorrow. Glad everything is in stock. As usual, always a pleasure to do business with Robotshop.
Sue, March 19th 2009
In the past few months, I sent my roomba in for repair. You all did an excellent job and I am very pleased to have my roomba functioning again. Will use you again if I need to and will recommend your company to others. Thank you, Sue
DWR, January 8th 2009
Thank you for all your help. I've placed my order on your website for my components. Your willingness to tech support a new-bee who hasn't bought anything from you yet is the reason I'm buying from you, and the reason I'll continue to buy from you.
YOU GUYS ROCK!!!
Thanks again.
Max, November 24th, 2008
To whom it may concern,
I want to congratulate you guys at Robotshop for a job well done.
I am impressed by your level of service - sadly, that is not something
we see every day anymore.
You have answered my e-mails quickly and courteously.
I placed my first order last Thursday, and today the goods already
arrived - well in time for a birthday by the weekend.
Thank you and keep up the good work.
Valentina, October 6th, 2008
I just wanted to thank you for your prompt completion and shipping of my order for Roomba brushes and filters. I placed the order on Friday October 3, 2008 and was expecting to wait at least a week for delivery, but to my surprise and astonishment, it arrived on Monday, October 6, 2008 ! WOW !!! That is what I call service ! - THANK YOU AGAIN ! - I will be placing orders to you in the near future, and all of my friends with Roomba vacuums will be advised that your web site is the place to go for their vacuums.
Susan, August 20th, 2008
I just wanted to take a moment to thank you for your support and quick service regarding the automatic cat litter box I had purchased.
I have dealt a lot with retailers online, and you have been by far the easiest and quickest to help solve a problem.
I went yesterday to the office in Boisbriand to bring in the base for the litter box and I was served immediately and they switched the base as it was defective. I brought it home and now it works better than it ever did. The cats went right to it and have totally stopped using the other litter box as the automatic one is working so well, there is no odor at all. It did not work this well when I received the original product, so all I can say is THANK YOU!
Your customer service is amazing. Everyone was pleasant and very helpful.
I am a cat owner (3 of them) who has severe allergies and should get rid of her babies. The automatic litter makes it so much easier to keep the dust down and the litter in.
Again, thank you!
Helen, July 12th, 2008
I am the Managing Director of a web applications development company, and rarely come across sites which demonstrate such clear and intuitive customer interface - even more rarely do I feel the need to pass comment. I simply needed some replacement side brushes but the purchase flow was flawless - clearly your information architect understands the importance of the user experience. I didn't buy my Roomba from you guys but I will certainly purchase other products in the future from you. No wonder your testimonial section is so well populated!
Sander, June 11, 2008
Thanks for your reply.
P.S. I'm really astonished by the perfect and quick support I received today!
Regards,
Marc, May 27, 2008
To all conserned,
I would like to thank you all for the great products and services you provide. For a long time I have hoped to find a robotics resource webcite with your products and services, and I am also very proud it's a Canadian company.
Great work, Another satisfied customer
Brad, May 20, 2008
Hello, We received our full, complete order of all the Vex stuff. Thank you so much for your fast, accurate service. You are the best.
Thierry, May 1st, 2008
thank you for your fast reply!! I have purchased my old roomba form another source. When i bought my new roomba, i found your shop to be the best option. I love the fact, that you repair roombas. All my future roomba purchases and dealings will be RobotShop.inc!
Payam, April 16, 2008
I just wanted to thank Robotshop for their fast and reliable service. I have been actively ordering from Robotshop over the past year with regards to my senior project and I have to say that so far, I have received all purchased items within 2 days!!! I would submit an order Monday morning and receive the package Tuesday!!! and that's regular delivery!
Thank you
Patrick, April 3, 2008
I received my Lynxmotion BRAT robot on 01/04/08. I just wanted to tell you that really appreciate your professionalism in processing my order. This is (only) my second order but I'm just as impressed as the first time. If it wasn't for a question of time (and money, of course!!), I would order more robot kits from Robotshop as you keep a very good and wide selection of products! Keep up the excellent work. Best regards
Duane, January 24, 2008
Thanks again for the speedy delivery before Christmas and the fast support to resolve the issues. Great support is always the best mark of an excellent company
D. Sherman, January 24, 2008
Hello, I just wanted to thank you for your excellent service! I purchased this item as an open box sale and it works like a dream. The Litter Robot was shipped free and received very quickly in the times specified.
Colleen, January 8, 2008
I can't get over how helpful your company is , and have always had glowing praise for you all ~ Please continue , it is a pleasure dealing with you!
Aaron, November 1st, 2007
This shipment arrived first thing this morning in the nic of time. I had contacted Canada Post yesturday and was pleasently surprised to find out you had already contacted them to file a trace. I am very impressed with the service I have recieved from RobotShop. I would like to thank you and your team for such great work and excellent customer service! Truly a great resource.
Thank you again.
P.S. - Fantastic website!
Andrew, October 23, 2007
It was great talking to you this afternoon, thank you for all your help. I hope getting all this to work will be as simple as you make it sound. This will be a challenge for me, but I am looking forward to creating the setup I need to make this work.
Thank You
John, September 11, 2007
Good to know! I believe iRobot will only exchange them for
"refurbished" units. I know you did a great job on my DOA Red Roomba a while back. It still runs great. You guys must have a very sophisticated lab/workshop going!
Golam, September 7, 2007
FYI, I just received my order.
Thanks.
You guys are FAST!!! For comparison, I am still waiting for an order I placed on Amazon 2 weeks ago!
Jack, August 30, 2007
Thanks to ROBOTSHOP my ROOMBA now runs great. I am very pleased.
Renee, August 20, 2007
I must say, I have been absolutely delighted with the support your company has offered. These days it's rare to get decent support in person, let alone by email. I manage a web support department, so I'm very aware of how it works. Please be sure to pass my compliments along to management. I am very impressed.
PS, you have a lot of great products, lots of which aren't available elsewhere in Canada without border crossing prices from the US. I will be forwarding your URL to a whole bunch of people.
Isaac, August 15, 2007
Ok. I have revised the entire pdf document and my problem was solved, thank you very much. I appreciate your fast answer to my mail so much. Thanks again and I would like to let you know that it is always a pleasure to buy in your web site.
Mauricio, August 14, 2007
Ok, I follow the instruction more carefully and all work
perfectly!!!,thank for such a great product, and please congratulate the developer of the sabertooth for a great board.
Mauricio, August 13, 2007
I allready have in my hand the paquage and all arrive perfectly, I want to thank you for such a great services and product, also for the technical support and fast shipment even to this far point.
Robotshop is allmost my homepage :-)
Tomorrow first thing in the morning I goin to put all pieces together and hopfully make some test.
Thank you.
Sarmad, May 3, 2007
Yes I managed to convince my team to work around the parts we bought from you guys. You may close the RMA.
I will be recommeding you to future robotic teams. Please send my regards to John in ur tech department as he was extremely helpful and knowledgable.
Rikky, April 5, 2007
It took me a long time, but I want to say thank you very much for returning my Roomba to me repaired and functioning, and on top of that, under warranty as well.
(I looove my Roomba, more that I should!)
Paul, March 26, 2007
Thank you, just the sort of great service I imagined from you. I will try it out over the next few days and if you do not hear from me, assume things are O.K. There are lots of useful parts in your catalog so I will be ordering more items from you in the future. Thank you again for your assistance with this.
Regards
Martin, March 12, 2007
Just to let you know I have received the module this morning, thank you! Excellent service will order from you again in the near future.
Pilic, February 21, 2007
Thank you for your prompt response! I am impressed.
Hector, January 30, 2007
Hello Robotshop Team,
I received the motor today and I would like to thank you for the excellent and prompt service!
Shirley, January 17, 2007
We just wanted to say how pleased we were with your prompt delivery service, and even more so, with the product. Having three dogs, two which shed, CleanMate QQ2 has really solved this issue.
Thank you most kindly
Peter, January 10, 2007
The shopping experience with your company has been excellent. I especially like the option to use Paypal and the fact you offer Small Packets Air Mail.
Cheers
Mary, December 26, 2006
I want to thank you making a young man (and his aunt) very happy this Christmas! This was my first order with your company and it won't be my last. Although I can't order frequently, the customer service is top notch, and I was very pleased with the product.
My computer crashed right after I was able to get my desperate call for help off to you and I could only hope that all went well. You came through for me and I will not forget it!
Happy New Year to all!
Rolof, December 21, 2006
I will keep this in mind if I need more help.
If these service is as great as your perfect response to emails it would be superb.
Again thanks !!!
Tere, December 15, 2006
Hi there,
I just wanted to pass along some positive feedback; I was really impressed with how quickly my order was delivered, and the service was great.
Merry Christmas!
Morag, December 11, 2006
I just wanted to let you know I received my order today, and it looks marvelous!
Thank you so ver much for your speedy and helpful service!
Happy Hollidays!
M. Straus, December 5, 2006
We received our Discovery just this weekend. After anxiously awaiting for the 16 hours of initial charge we literally sat in awe as our Roomba cleaned room after room without incident. As the fever spreads through our respective workplaces we expect a small population of robots to come to Peterborough this Christmas.
We just love the product. It performs as expected and beyond. It is so user friendly yet so technologically advanced.
Thanks so much for introducing us to a simply wonderful product.
Terence, November 21, 2006
as I've come to expect from the RobotShop, and VERY prompt, and thorough answer!! Your effort is very much appreciated. I will be running an order through this evening after I've had a chance to look at the links
you've sent me. Once again, thanx, and we'll be in touch in the near future. Best regards...
Mikko, Novemver 1st, 2006
Hello again,
my package arrived yesterday and I picked it up today.
The delivery was very fast indeed :) Everything went ok, I got the goods I ordered and seems that your customer care and shipment handling both work very well... and I have to thank you for that.
Eric, October 24, 2006
Everyone should enjoy the experience of Ambrogio, the « robotic » lawn mower. Hard to believe but, I gave away my regular lawn mower in the summer of 2005 and I’ve no regrets! Not only is Ambrogio impressive to watch, but this independent robot, as small as it looks, can offer advantages even more significant than a lawn tractor! The grass is cut so thin, that it leaves no residue after the job is done! Even after using Amrogio for a year, it still makes my lawn look like a golf course! With Ambrogio, my lawn is cut with a programmed frequency, and my grass is always at the same level.
No more struggling to find a spot in your garage… practically noiseless, it will never bother your neighbors. It doesn’t cause any pollution, and it functions with a rechargeable battery! Also, the model called « evolution » (which is the model I own), will find it’s own way back to it’s charger!
Thanks to Robotshop!
Liz, October 4, 2006
I just purchased a Roomba Red, and I love it! I've been using it every day, and on the assumption that I'm going to keep it busy for a long time, I'd like to purchase the extended warranty for one extra year.
I have only had Roomba for a week, but I know I'll want to keep it!
Thanks so much.
Rob, August 31, 2006
As a side note, I recently called your technical support line and I was very impressed with how my call was handled.
I will be sure to recommend your shop to friends and family that are interested in a Roomba.
Thank you,
Robin, August 22, 2006
Thank you! You are definitely the BEST! It was a pleasure doing business with you all. I am not sure how much business I will be doing in the next year but I will try to do some. Thanks again
Jean-Jacques, July 28, 2006
Wow that was quick!
Please include the scheduler kit in the package for the price of my in-store credit.
Let me say that I am amazed at the quality of your service and products. I have and will continue to recommend your products to my friends and family.
Thanks!
Greg, July 6, 2006
Thanks for the e-mail. I would like to pass on to you 'thanks' for the excellent customer service all your employees have provided.
Thanks,
Greg, June 19, 2006
my son and I had fun building the first robot.
We will definitely be ordering more kits from you in the future.
Thanks
Barbara, May 16, 2006
Thank you for getting to me so promptly. As you said I had placed my order in the wrong place.
After calling the number that was in the book and after 1 hour and 10 minutes of "your call is important to us" we finally got through, so it was my fault entirely, hopefully my order is on the way.
From now on when I need a part I will use the numbers you sent, thank you again,
yours truly,
Jason, May 15, 2006
Hello,
I am currently assembling many of your robot kits with my students and it is going great! The students are really enjoying putting them together and learning more about robots.
James, May 9, 2006
It was unfortunate that this shipping mistake happenned, however, it did give me the opportunity to discover that you have a first-rate customer support department. Your personal help with this shipping problem quickly gave me the sense of relief i was seeking. Because of this i can tell you that i would not hesitate to continue buying from your company in the future.
George, (International) May 8, 2006
The pachet arrived this morning...
Nothing is missing...
Everything looks ok...
Although i expected it latter on this week or maybe
the next one, it surprised me comming so fast!!!
thanks you,
Carol, April 29, 2006
Hi, got my scooba [suzy]. Can't say enough GOOD THINGS about her. man did she do a lovely job. my kitchen floor hasn't looked this nice since in was put down. now I have the job of demonstrating ,everyone wants to see how it works. I should get some brownie points for this. Scooba is worth every penny. will be in touch. Need a couple of things. thanx.
G.O., April 25, 2006
Having an express checkout to avoid having to give unnecessary information is refreshing. Great choice, I'll recommend your site to others in the future!
Ivo, (International) March 15, 2006
wow, what a quick response, I am impressed!
and I thought the first mail was fast. Incredible!
Thank you very much for your information.
Michael, January 27, 2006
It is always a pleasure to do buisness with Robot Shop. I think you guys have a great company!!!
David, January 10, 2006
The care you showed my inquiries certainly left me with a good impression of robotshop.com/ca. I've sent my order off tonight.
Darren, January 3, 2006
First I wish to say, you guys sell a great product and offer very good warranty work. I am a proud owner of an iRobot Roomba Discovery SE Intelligent vacuum.
Once again, I am impressed with the support offered with the purchase of the Roomba. Hats off to you guys.
Les, December 21, 2005
I love the Roomba SE. I am very impressed with the way it gets itself out of problems, the firmware is really great. I have a circler coffee table and it just hugged it and did a fabulous job!
I first thought of it for the Kitchen, crumbs etc. between vacuums. But I set it loose in the bedrooms…it is a Godsend!
Jim, December 11, 2005
Dear Sirs, I recently placed my first order with you. It
arrived very quickly and is exactly what I wanted. Thank you for your great service, I'm sure I will be returning to your store. Regards, Jim
Shane, November 7, 2005
Dear Sir or Madame,
I recently purchased the Roomba Discovery from your company. By far the most intelligent purchase of my life. I still can't believe how amazing this little robot is. That is why I'm contacting you. Thank-you for selling an amazing product!!!! I look forward to purchasing my Scooba.
Jocelyne, October 31, 2005
WOW, that is very impressive.
Great customer service.
Thanks.
Tyler, October 31, 2005
I have just recieved my product and would like to let you know i am very happy with it. I thank you a million. I will be sure to recommend you to anyone i know.
Julie, August 25, 2005
Thank You Mario, I truely appreciate the info. I will pass it along, and continue using and enjoying your product!
Sincerely, and very satisfied customer...
Jaimie, August 1, 2005
Thank you very much. The issue has now been fixd and our Roomba works so well again. Thank you again.
Todd, July 21, 2005
Thank you for the refund, my humblest appologies about muddling the postal code, I will be a little more careful about the facts before I complain next time. The swiftness and openness with which this situation has been dealt with will definitely have me turning to the Robot Shop for future business!
Martin, May 23, 2005
Hi, I followed the instructions which I got and everything worked fine. I am very satisfied with your service and the robot mower.
Konstantinos, May 9, 2005
Hello,
I have a questions, but first I want to thank you for your excellent service so far. My order has reached me in record time and the shipping & handling fees were very reasonable. Thank you again for the excellent service both you and Canada Post.
J, April 22, 2005
Indeed, I received my package yesterday, installed the kit and tested it this morning, and all is well.
Thanks for the great service. I'll be ordering from you again, I am sure.
Eric, April 19, 2005
Good day,
First of all, let me say that your store is awesome! You have a great selection of parts, at very reasonable prices!
Paul, April 13, 2005
The item I ordered was recieved in good order. Thank you very much for the prompt and frendly service.
Sherry, January 24, 2005
My Roomba arrived!
I have been playing with it ever since its arrival. And I love it! Especially, after a hard day's work, when it returns to its home base and tootles victoriously! It is fantastic fun (and even productive).
Thanks for making this purchase not only possible, but great, great fun. I see the future and it is robotics! Keep me advised on newer models. I can see myself with an upstairs Roomba, a downstairs Roomba and a Roomba character designated solely for my subterranean (and cluttered) office.
Julius, December 29, 2004
A Happy New Year 2005 to you, and "toute que tu desire!".
My wife is having a lot of fun with the little vacuum robot. Especially having it clean under beds and sofas.
I have subscribed to your company's Newsletter, and it is teriffic. Learned a lot about things that interest me.
Thanks again.
Donna, December 21, 2004
The Roomba is awesome. It cleaned my 3000sq ft house in no time and with very little fuss. I love this item!! Thank you.
Ray, December 17, 2004
We received your great e-mail this morning and wish to thank you personally and the staff at the Robot Shop for this great Christmas gift which was totally unexpected and greatly appreciated.
My wife and I will put it to great use as we are both seniors, which is the reason why we bought the Roomba in the first place, to make it easier for us to keep a clean house.
Whishing All of You a Merry Christmas And Happy New Year.
Shawn, June 10, 2004
Hello,
Just thought I'd let you know everyone thinks the Roomba is great.
Don, February 24, 2004
Hi - I just sent the following to several people in the Ottawa area, thought you might be interested to know
------------------------
A couple of weeks ago Mordechai pointed out the http://www.robotshop.com/ca/. I just wanted to add that since then I have placed a couple of orders with them and have received complete shipment within 2 to 3 days, no problems.
Also, I bought the Roomba robotic vacuum from them and it is pretty neat. It seems to do a good enough job to keep some decency between more thorough cleanings. Fun to watch too. :)
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