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FAQ

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Does someone know the warranty years?...

2016-12-30 08:53 by CBenson
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RobotShop recherche des revendeurs intéressés à la Robotique. Si vous voulez vendre nos produits dans votre magasin, s’il vous plait veuillez remplir l’application revendeur et la retourner par...

2014-06-09 15:20 by rb1
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In order to pay in Euros, please use our European website http://www.robotshop.com/eu. If your Country is not part of the 27 countries in the European Union, you may order on our International website...

2014-06-09 15:12 by rb1
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Tous les prix des produits que nous vendons sont indiqués sur notre site internet. Pour la plupart des produits, vous pouvez obtenir de meilleurs prix si vous commandez plusieurs unités. Les prix pa...

2014-06-09 14:53 by rb1
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The prices on our European website already have the VAT included. In order to remove the VAT from the order, you can enter a comment in the comment field providing your VAT number and indicating you w...

2014-06-09 14:49 by rb1
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Nous n’avons pas de magasin physique, nous sommes un magasin en ligne et la meilleure façon de magasiner est d’aller sur notre site internet http://www.robotshop.com. Si vous avez besoin d’ass...

2014-06-09 14:44 by rb1
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Nous n'avons pas tous les produits de tous les manufacturiers en inventaire . En général, nous pouvons faire une commande spéciale. Normalement, nous recevrons les produits en commande spéciale da...

2014-06-09 14:43 by rb1
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Malheureusement, nous ne pouvons pas changer la valeur de la facture commerciale. Nous pourrions perdre nos droits d’exportation....

2014-06-09 14:42 by rb1
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Veuillez noter que dans votre confirmation de commande, la colonne ''Statut'' vous indiquera si le produit est disponible ou non. Si vous n’avez pas encore commandé: Quand un produit est en rup...

2014-06-09 14:39 by rb1
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Malheureusement, nous n’offrons pas d’échantillons gratuits. Vous pouvez commander en ligne http://www.robotshop.com ou contacter le manufacturier....

2014-06-09 11:34 by rb1
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When having troubles to program your Arduino, please make sure:(1) It is properly powered (via the USB cable for instance)(2) No components or accessories are interfering with the serial line (pins 0 ...

2012-12-24 12:00 by rb1
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Vous pourriez vous demander si investir dans un robot aspirateur vaut la peine. La qualité des robots aspirateurs s'est considérablement améliorée ces dernières années, avec des robots plus effi...

2012-06-22 10:02 by rb1
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You may ask yourself are robot vacuums worth the investment? Robot vacuums have dramatically improved in the last few years and they have proven to be more effective, intelligent and affordable than e...

2012-06-22 09:32 by rb1
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RobotShop is the leading source for domestic robot technology. We offer a varied selection of Robot Vacuums and our services are unmatched. We have several models of robotic vacuum cleaners and it s...

2012-06-14 16:07 by rb1
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RobotShop est la Première source mondiale pour la technologie robotique domestique. Nous offrons une sélection variée de Robots Aspirateurs et nos services offerts sont incomparables. Nous avons ...

2012-06-14 12:17 by rb1
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Lorsque vous rencontrez des difficultés avec un adaptateur USB-vers-série, procédez comme suit: (1) S'il vous plaît assurez-vous que les pilotes appropriés sont insta...

2012-04-09 10:30 by rb1
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Vous pouvez inscrire un commentaire dans la section commentaire et inscrire votre numéro de taxes. Veuillez ajouter que vous désirez que la taxe soit enlevée. Lorsque nous recevrons votre commande,...

2010-12-13 18:07 by rb1
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You can now find repair guides for your Roomba 500 series robots posted on the Ultimate Roomba Resource Center . These manuals will guide you through the removal and replacement of the main component...

2010-12-06 17:44 by rb1
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Neato or Roomba ? Roomba or Neato? To answers this question, RobotShop brings you the RobotShop Ultimate Challenge, a series of tests designed to find the perfect robot vacuum. Here you will see t...

2010-11-22 18:00 by rb1
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If your Aquabot Robot Pool Cleaner is not climbing the walls please check the following:-Clean the Filter Bag thoroughly so that the fine particles of dirt that get trapped within the fibers of the Fi...

2010-11-22 17:36 by rb1
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My Neato Clock reset to 0:00. What happened?The clock resets to 0:00 any time there is a power cycle, or the robot goes into shut down mode due to extremely low battery. If this occurs, you just need ...

2010-11-22 17:14 by rb1
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Is your Neato home base buzzing or noisy?You may want to try connecting the Neato charger directly to the side of the robot to see if it charges. If it does, this will indicate that Neato is able to c...

2010-11-22 17:10 by rb1
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Is your Neato stopping with an RPS error? Often times the RPS error occurs when the laser mapping sensor has gotten slightly dirty or dusty. You may want to try to clean it with compressed air. The s...

2010-11-22 17:03 by rb1
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Orders are usually shipped within 24 hours Monday to Friday. If you order during the week-end, your order will be shipped the following Monday. Here are the reasons why your order could be pending a...

2010-11-17 13:13 by rb1
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Looking for the right programmable robot project or gift for a creative teen ( 15, 16, 17, 18, 19)? You have come to the right place. RobotShop offers many robotics products for the creative teen ager...

2010-11-10 10:17 by rb1
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RobotShop opère 3 sites web pour mieux servir nos clients: http://www.robotshop.com pour les clients aux États-Unis et internationaux http://www.robotshop.com/ca pour les clients au Canada http:...

2010-11-04 13:59 by rb1
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Il pourrait y avoir plusieurs raisons pourquoi un produit est disponible sur un site web, mais pas un autre: Ce produit pourrait être conçu pour un pays en particulier. De plus, il est possible que...

2010-11-04 13:50 by rb1
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There could be several reasons why a product is on one website and not on another one:The product might be ready for a specific country but not yet ready for another one. Also, it is possible that thi...

2010-11-04 11:24 by rb1
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RobotShop has 3 websites to better serve our clients: http://www.robotshop.com for Unites States and International customers http://www.robotshop.com/ca for customers from Canada http://www.robots...

2010-11-04 10:58 by rb1
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If you believe a product you ordered is defective or not working properly and that you need to return it or exchange it, please provide us with the following information: (1) Your invoice or order nu...

2010-10-29 13:35 by rb1
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When having troubles with a USB-to-Serial converter or adapter, please follow these steps: (1) Make sure the appropriate drivers are loaded and that the module is recognized by the Operating System....

2010-10-29 13:11 by rb1
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Si vous avez de la difficulté à vous connecter à votre compte, vous pouvez choisir l'option ''mot de passe perdu'' et nous vous ferons parvenir par courriel un nouveau mot de passe qui vous permett...

2010-10-27 15:44 by rb1
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If you are unable to login and have verified your credentials, please choose the option ''lost password'' in order to reset your password and send you an automated email. This generally restores acces...

2010-10-27 15:43 by rb1
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You can now find repair guides for your Roomba Discovery series (4XXX and 4XX) robots posted on the Ultimate Roomba Resource Center . These manuals will guide you through the removal and replacement ...

2010-10-27 09:36 by rb1
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Si vous avez récemment retiré les batteries de soit votre Centre de Commande Sans Fil ou de votre Roomba, le Centre de Commande Sans Fil a peut-être besoin d'être couplé au robot de nouveau. Les ...

2010-02-08 17:37 by rb1
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If you've recently removed the batteries from either your Wireless Command Center (WCC) or your Roomba, the WCC may need to be paired to the robot again. The pairing instructions are below: 1. Turn t...

2010-02-08 17:05 by rb1
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If you’re into repairing your own iRobot Roomba rather than sending it in for repairs, as always, RobotShop can help. If you’re experiencing the nine-beep error, and cleaning the Roomba hasn’...

2010-02-03 12:41 by rb1
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La meilleure façon est de vous enregistrer à notre liste d'envoi (Newsletter). SVP rendez-vous au bas de notre site web afin de vous enregistrer à notre liste d'envoi (Newsletter). Une fois que ...

2010-01-20 10:51 by rb1
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The best way is to register to our Newsletter. Please check our ecommerce website to register to our Newsletter. Then, when coupons are available, they will be sent to you....

2010-01-20 10:27 by rb1
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Nous acceptons Visa et MasterCard....

2010-01-18 20:43 by rb1
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Nous livrons partout à l'exception de Cuba, Iran, Iraq, Libye, Korée du Nord, Soudan et Syrie. Organisation d'Expédition Site Web : http://www.robotshop.com Pays Cibles : États-Unis &...

2010-01-18 20:41 by rb1
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Votre numéro de suivi vous est automatiquement envoyé par email lorsque votre commande est expédiée. Vous pouvez également le trouver sur notre site Web quand vous vous connectez à votre compte...

2010-01-18 20:40 by rb1
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Your tracking number is automatically sent to you via email when your order is shipped. You may also find it on our website when you log-in to your account under My Account / My Orders. If you have ...

2010-01-18 19:11 by rb1
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We ship everywhere except Cuba, Iran, Iraq, Lybia, North Korea, Sudan and Syria. Shipping Organization Website : http://www.robotshop.com Targeted Countries : U.S.A & International Ship...

2010-01-18 19:06 by rb1
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We accept Visa and MasterCard....

2010-01-18 19:04 by rb1
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All the prices of the products we carry are indicated on our website. For most products, you have a better price if you purchase several units. The discounted price for quantity purchase is also indic...

2010-01-18 19:00 by rb1
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If your order has been placed already: On your order confirmation email please take a look at the column ''status'' which will indicate if the item is in stock or not and will provide a expected ar...

2010-01-18 18:42 by rb1
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Quand vous visualisez les produits sur notre site Web, vous remarquerez une icône qui décrit l'état d'inventaire (En Stock, En Stock Bientôt ou Commande Spéciale). Quand un produit est en ruptu...

2010-01-18 13:09 by rb1
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La plupart des commandes sont envoyées dans un délai de 24 heures, du lundi au vendredi. Si vous avez commandé durant la fin de semaine, votre commande sera envoyée le Lundi suivant. Voici quelqu...

2010-01-18 12:58 by rb1
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Malheureusement, ce n'est pas possible.Notre système d'expédition est automatisé et ne permet pas d'utiliser votre propre transporteur et/ou compte de transport. La seule option serait de le faire...

2010-01-18 11:29 by rb1
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