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Robot Pet Care

Having issues with a Litter Robot self-cleaning robot litter box? Want to discuss automatic pet feeders or robot toys? Not sure if an automatic pet door is right for you? Post a new topic here relating to anything any everything about pet-related robot products.

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I noticed you have auger covers for sale. But I did not see any AUGERS. I am searching for an AUGER. does RobotShop have any augers for sale?...

2018-04-18 08:24 by pjutras
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Hi, Where can I purchase an extended warranty and what do I need in order to do so? I spoke with Rachel J from Litter Robot who informed me that the warranty is 100% transferable but I would be requir...

2018-04-09 14:32 by jmichaud
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Hello Towards the end of a cycle my litter robot makes a short squeak noise. Are there any parts i need to lubricate?...

2018-04-06 11:45 by jmichaud
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My litter robot is not working properly. The machine clunks when it cycles and seems to "skip gears". It sometimes stops while cycling. I can't leave it on because it might stop mid cycle...

2018-04-03 15:33 by jmichaud
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I purchased and Open Air 3 Litter Robot and it won't manually cycle unless I put weight against it's right side or on the front of the unit. If I do put weight on it, then it cycles fine, however if I...

2018-04-03 15:30 by jmichaud
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I've been having this problem for quite some time. I got this litter robot June 2017 and it worked wonderfully for the first few months. It seems I have to constantly watch it because it'll stop dur...

2018-04-03 09:06 by pjutras
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Hello, My litter robot open air is making a huge noise when cycling, it's probably the motor. I tried every troubleshooting solutions available and nothing works. It can't go to base position fully a...

2018-04-03 09:00 by pjutras
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I need help. How do I reset the Wi-Fi? My WiFi address has changed and I am unable to modify it in the app. I have desinstalled it and reinstalled it all over (as if it was my first installation) but ...

2018-03-29 15:07 by eli475
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So for last 4 months my robot 3 was working beautifully, Suddenly this week As soon as I had to change litter to a softwood one. I can no longer put more than 1 liter of litter in the bowl. It just em...

2018-03-28 23:39 by Andrew Neilson
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Bonjour, J'ai une Litter robot III open air depuis environ 2-3 mois. Depuis quelques jours, le nettoyage ne s'active plus automatiquement. Lorsque j'appuie sur "Cycle", le cycle commence ma...

2018-03-26 09:41 by jmichaud
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Litter-Robot delivered yesterday 13/03/18 It will not automatic self-clean litter box please advise order No 674202 Invoice No 10547929 Note when a cat enters the Globe the Blue does not go off a...

2018-03-15 09:32 by dwasmart
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I have a new Litter Robot that was set up in late January 2018. For some unknown reason the cycling keeps jaming constantly and won't complete the cycle without reapeatedly plugging the cord in and o...

2018-03-14 15:08 by pjutras
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Hi, we have a littli robot that is just over 1 year old. Yesterday it began cycle randomly, and get stuck halfway through cycling. I've taken the unit apart and cleaned it as in the instruction manua...

2018-03-14 06:11 by Matoo
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i just purchased 3 units and one of the units was dropped repeatedly in front of me by the UPS courrier. Now that I have all three for less than a day, one doesn’t work. The light inside does not a...

2018-03-09 11:00 by pjutras
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Hello I just received my litter robot 3 and I don't believe the weight sensor is working, any ideas on how I can go abouts fixing this? The cat will jump in do it's business and then leave, the robot ...

2018-02-28 11:11 by jmichaud
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The blue light is always flashing, I have emptied the tray, rest, cycled, cleaned the trap but it still flashes, why what can be done to mend this, I have only had it a month....

2018-02-23 11:33 by pjutras
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I just bought my second Litter Robot II about a month ago. The first one works great, but I'm having trouble with this one. For a while now, the blue light has been flashing continuously and the robot...

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2018-02-06 11:32 by pjutras
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Hi...I’ve had the litter-robot for approx. 2 weeks. My two cats (5.5lbs and 12.5lbs) have no issues using it but noticed that the sensor does not work after each use. I tested it by placing my hand ...

2018-02-06 01:06 by cupOchai
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So the latest issue with my open air. At night time when lights are out the yellow light flashes. What is weird is when I turn on lights it stops flashing yellow and goes back to solid blue. I have pu...

2018-02-06 01:01 by cupOchai
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Product code: RB-Ltr-79 Having an issue with the pinch sensor (I think?). Turn the unit on, blinking blue light. Reset button gets us a fast blinking yellow light. Followed 3 troubleshooting guides...

2018-01-28 13:16 by Civil-Kengineer
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Hi...I’ve had the litter-robot for approx. 2 weeks. My two cats (5.5lbs and 12.5lbs) have no issues using it but noticed that the sensor does not work after each use. I tested it by placing my hand ...

2018-01-25 13:54 by jmichaud
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The globe keeps spinning to the left when I turn it on. I tightened up the screw that the wheel attaches to in the gear box. Sometimes this became loose in the passed and it fixed the problem. Tod...

2018-01-18 16:18 by pjutras
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Recently my litter robot 3 has begun stopping mid cycle and flashing blue, yellow, red, which I read in the manual means it can't find the dump position. I've taken it apart to clean it, put it back t...

2018-01-12 12:36 by pjutras
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My litter robot has a flashing red light. The manual says this is "cat sensor fault". Just before the problem I did add a bit of litter but when the fault light came on I removed some of the...

2018-01-11 10:55 by pjutras
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Hi, I am wondering if the globe can be rotated by hand in the case of a complete malfunction?...

2018-01-09 15:18 by markfleet
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My litter robot has a flashing red light. The manual says this is "cat sensor fault". Just before the problem I did add a bit of litter but when the fault light came on I removed some of the...

2018-01-09 09:48 by jmichaud
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Hi- The orange/yellow and blue light are stuck on in solid mode...usually it is just the blue one on for the all is good sign. We have noticed it isn't cycling automatically every time either. When ...

2018-01-05 14:22 by pjutras
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Hi Support, I have a Litter Robot 3 Open Air AKA LR III. I've only had minor issues with it over the past year, but now it will not cycle, or do anything other than flash at me. The yellow flashing ...

2018-01-03 16:46 by jmichaud
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Since last month the Spring Key need to be replaced almost every week. Is that normal? I've got 4 cats and I use Tiggerino Nuggies on my Open Air. Is there something i'm missing? maybe the Spring Key...

2017-12-29 13:19 by jmichaud
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Hello.I purchased litter-robot 3 refurbished(Order #100174643) and I received the product 20. Dec. Unfortunately, there are some defect issues. 1. Internal shield keeps dropping and does not stay w...

2017-12-29 13:17 by jmichaud
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We have 2 Siamese cats. Their motions tend to be soft and slightly runny. Will the Robot iii cope with this or will it struggle as I saw one review that implied the whole unit might need cleaning out ...

2017-12-28 06:52 by VaccumReview
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Hi, I wonder if you can help me? My Litter-Robot III is not working. The blue light flashes constantly and the unit won't cycle - in fact none of the buttons work. I have emptied and cleaned the un...

2017-12-22 13:27 by jmichaud
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Hi, I am currently in Canada and would like to purchase a litter robot, but the thing is I am bringing the litter robot to the Philippines, and we don’t have the same power voltage there. Would it ...

2017-12-20 16:32 by pjutras
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got this 2nd generation litter robot used and not working. former owner said it just stopped one day, flashing it's yellow light and not doing anything else. its on a level surface, its not over fill...

2017-12-12 09:58 by pjutras
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Hello! I am loving my new Litter Robot except for one thing. The Internal Shield keeps falling out of position every time it cycles. I have to readjust it every time. I have watched a YouTube video ...

2017-12-12 09:50 by pjutras
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Bonjour, Please let me know if you need an english translate, french is my natural language, so it's simplier for me to make my request un that language. Je viens de commander et recevoir un robot l...

2017-12-08 12:35 by pjutras
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**************UPDATE*********************************************** BTW... The purpose of this post was to obtain technical support for this product. HELLO??? **************...

2017-12-01 08:52 by scharette
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Having issues with my Litter Robot Open Air. Once the litter Robot is powered on and does it’s first automatic cycle, all 3 lights start flashing and the litter Robot will not cycle again unless the...

2017-11-29 11:00 by pjutras
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Hi, This morning I came downstairs to find a red flashing light on my LR3. The instructions says this is the cat sensor. I have removed the guard, the globe and given the inside a good cleaning. W...

2017-11-27 15:57 by pjutras
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I have had the litter robot air for 2 months and it was working fine but recently it has started to stop every few seconds during cycle. The yellow light flashes and cycle continues after 15 secs but ...

2017-11-24 10:53 by pjutras
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Hello, The key on the back of my litter robot is broken. I was sent videos via your American counterpart on how to try and fix the spring but it did not work. She was going to send me a plug for the...

2017-11-21 11:51 by pjutras
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Hello, We have had our litter robot III since last October. For the most part it has performed quite well. About a week ago the blue light started flashing even though the drawer wasn't full. Now it...

2017-11-20 21:52 by noeamparojr
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Hi, One of our litter robots has suddenly begun to show following fault: ⋅  The indicators light up from right to left, i.e. red, then yellow, then blue, then repeat...

2017-11-13 14:35 by jmichaud
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Hello all The self cleaning litter box is has performed flawlessly, except for one small issue. I am very mechanically inclined and tech savvy and have followed the instructions to the letter but I ...

2017-11-11 09:27 by Norm52
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hi, we received last week our litter robot open air, and after two days using it the internal shield start delaying to fully open so we cleaned all inside and outside but it still do not open on time....

2017-11-03 15:45 by jmichaud
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i just purchased this unit and it arrived yesterday. I am having problems with the shield. It keep falling to the bottom u Of the unit blocking half the litter area. When the robot cleans the litter ...

2017-11-03 15:42 by jmichaud
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Hello, I bought a litter robot in March of 2017 and by June of 2017, the gray top cylinder broke and now sits at the bottom of the litter robot base for the cat to pee and defecate on. Since then, be...

2017-11-03 15:41 by jmichaud
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I bought this litter-robot from you on 7 October 2016. Now I have a yellow and red sequentially light. I'm looking for warranty for a repair. Thanks JJ...

2017-10-26 09:16 by pjutras
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Has anyone messed around with the motor on the LitterRobots? The motor failed in one of my units and LitterRobot is sending me one, because they're amazing. My question is about installing a motor to...

2017-10-23 21:58 by username1120
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I don't want to go through this forum. I'd like a real person to call me at 7059944569...

2017-10-19 12:17 by jmichaud
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