Sales and Shipping - RobotShop Forum

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Sales and Shipping

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In order to pay in Euros, please use our European website http://www.robotshop.com/eu. If your Country is not part of the 27 countries in the European Union, you may order on our International website...

2014-06-09 15:12 by rb1
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The prices on our European website already have the VAT included. In order to remove the VAT from the order, you can enter a comment in the comment field providing your VAT number and indicating you w...

2014-06-09 14:49 by rb1
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Orders are usually shipped within 24 hours Monday to Friday. If you order during the week-end, your order will be shipped the following Monday. Here are the reasons why your order could be pending a...

2010-11-17 13:13 by rb1
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RobotShop has 3 websites to better serve our clients: http://www.robotshop.com for Unites States and International customers http://www.robotshop.com/ca for customers from Canada http://www.robots...

2010-11-04 10:58 by rb1
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The best way is to register to our Newsletter. Please check our ecommerce website to register to our Newsletter. Then, when coupons are available, they will be sent to you....

2010-01-20 10:27 by rb1
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Your tracking number is automatically sent to you via email when your order is shipped. You may also find it on our website when you log-in to your account under My Account / My Orders. If you have ...

2010-01-18 19:11 by rb1
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We ship everywhere except Cuba, Iran, Iraq, Lybia, North Korea, Sudan and Syria. Shipping Organization Website : http://www.robotshop.com Targeted Countries : U.S.A & International Ship...

2010-01-18 19:06 by rb1
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We accept Visa and MasterCard....

2010-01-18 19:04 by rb1
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All the prices of the products we carry are indicated on our website. For most products, you have a better price if you purchase several units. The discounted price for quantity purchase is also indic...

2010-01-18 19:00 by rb1
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If your order has been placed already: On your order confirmation email please take a look at the column ''status'' which will indicate if the item is in stock or not and will provide a expected ar...

2010-01-18 18:42 by rb1
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Unfortunately, it is not possible. Our shipping system is highly automated and does not allow for the use of your own carrier and/or your own account. The only option would be to do it manually. In a...

2010-01-18 11:19 by rb1
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If you would like to know the shipping cost to your location, add the items you want to order to your cart. You will be able to calculate your shipping rates directly in your cart with the option Esti...

2009-05-07 16:11 by rb1
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Unfortunately, we cannot put a lower value on the commercial invoice. We put the exact value on the commercial invoice. We could lose our rights to ship Internationally if we do so. We are sorry for ...

2008-09-08 16:31 by rb1
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In general, yes. We do not stock all products from all manufacturers. However, we can do special orders with most current manufacturers. Just ask us via the support center and we will provide you w...

2008-07-14 21:26 by rb1
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We do not have a physical storefront. We are an online company and the best way to shop is on http://www.robotshop.com. If you require assistance for selecting products, please do so via the support...

2008-07-14 20:55 by rb1
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When viewing products on our websites, you will notice an icon that describes the stock status of products (In stock, New Stock Soon or Special Order). When a product is out of stock, it displays th...

2008-07-14 17:55 by rb1
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Canada - http://www.robotshop.com/ca 5% federal tax will be added to all orders delivered in Canada (HST of 15% in Nova Scotia, 14% in Prince Edward Island and 13% in New Brunswick, Newfoundland a...

2007-03-30 14:15 by rb1
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RobotShop insists on reassuring you about the security of our transactional Web site. All payments made on our site by credit card are processed via proven tokenization techniques by CyberSource. Cyb...

2007-03-30 14:14 by rb1
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If you are not satisfied with a product you bought at RobotShop, for whatever reason, it is possible to return it for refund within 30 days of receipt (or 90 days for an exchange for another product o...

2007-03-30 14:13 by rb1
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Canada : All prices on http://www.robotshop.com/ca are in Canadian currency ($CAD) U.S.A. and International: All prices on http://www.robotshop.com are in American currency ($USD). Europe: All prices...

2007-03-30 14:09 by rb1
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Credit card : In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard. If you would like m...

2007-03-30 14:08 by rb1
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The warranty conditions are those offered by the manufacturers. You may communicate with RobotShop or directly with the manufacturer. RobotShop is a reseller of many products and is not responsible in...

2007-03-30 14:08 by rb1
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RobotShop Inc. does offer discounts for most products with quantity purchases. Discounted prices are indicated on the website and you may order online directly to receive those prices. If you require ...

2007-03-30 14:03 by rb1
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If you wish to cancel or modify an order, you must advise RobotShop as soon as possible by dialing 450-420-1446, or our toll-free number 1-866-627-3178 (within North America), + 33 (0) 8 00 00 18 37 ...

2007-03-30 14:02 by rb1
 
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