Marketplace Listing Policies

Last modified: February 2023, v2.0

This guide is intended for vendors that use the RobotShop Marketplace Platform. Vendors must respect the content guidelines detailed on this guide and in the information bubbles visible throughout the Product Form. This guide also includes tips and answers to questions you may have.

If you are having trouble or need assistance with anything, you can always contact the Marketplace team.

GET STARTED - Product Form

To be able to enter a new product in the RobotShop Marketplace, your vendor profile must have been completed, submitted to and accepted by RobotShop.

Add New or Edit

Go to the ‘Products’ section, then click on the button ‘Create New Product’.
To edit an existing product, you only need to find it in the Product list and click on the button ‘Edit’ on the right.
Make sure to have all the information about your products on hand when completing a product form. Otherwise, the products listing(s) will not go live (active) until you have completed the required data.
Incomplete products will be kept as drafts (if you save the initial Summary section). They will remain pending (in progress).
When you think a product is ready to go live, you can use the button ‘’Validate’’ to confirm if the required data is filled and if your product is ready to be Active. (visible on the RobotShop website).

If you have any questions about the platform or any issues, please contact the RBM team at marketplace@robotshop.com.

Attributes & Fields

Each new product form has the same structure of attributes and fields to complete. Each attribute is identified by name on the left, a brief description in a clickable info bubble, and the field to fill on the right. Certain fields include an example or instructions displayed in it. Note that there are multiple sections / tabs within a product form.

Follow the form, completing each tab from top to bottom and add the information for each field. Note that some fields (indicated by a red asterisk) are mandatory and additional instructions are provided in the info bubble.

The structure of this vendor guide includes the following information per attribute (Note: not all fields have this information, only the ones for which it is relevant):

[Attribute]: Name of the attribute that is used in the RBM platform to associate with the field and described information.
INFO: Description or generic explanation of the attribute. This is what is also shown in the product form when a user clicks the question mark / info bubble.
BEST PRACTICES: Suggestions and tips to enter useful information and to create a good product listing for each attribute.
REQUIREMENTS: Mandatory elements or notion to respect when filling the field. If there are any requirements for a field, they will be documented here.
FAQ: Most often asked questions and answers to help you understand or guide you through the process per attribute.

Symbol Details

When clicking on this symbol, a user enables a pop up that displays key information about the attribute and field.

This means the field is required before a product can be activated or that a non-required field needs this information to be added.

Sections

The New Product Form starts with the ‘Summary’ tab. When all mandatory information has been filled in, press the save button at the bottom, enabling access to the next tabs including Prices, Images, etc.

When you edit an existing product in your Marketplace catalog, all sections are accessible.

SECTION 1: SUMMARY TAB

Section in which the main settings of the product are configured, for shipping, visibility and informative purposes.

[Name]*

Info

Internal identification given by the vendor to its product. This is different from the final visible title of the product which is configured per language in the Descriptions section.

Best Practices

Try to use a name that will make it easy to find the product if you need to search for it within the RBM interface.
The product “name” can be the same as its “title” if you so choose.

Requirements

Enter a name that is easy to understand and to find
Each product should have a unique name.

[Vendor SKU]*

Info

Code / stock-keeping unit (SKU) given by the vendor to the product for inventory and sales management.

Best Practices

Some vendors use the same code as the Manufacturer SKU (Stock-keeping unit) or create their own.
It is also known as the Item Code, Supplier ID, Supplier Product Code.

FAQ

Q: Why do I need to provide this code / What is it for?

A: RobotShop will provide your company with this code when confirming an order. It should be the same code you use to identify this product in your inventory.

[Manufacturer Code]*

Info

Code or part number given to the product by the manufacturer.

Best Practices

Normally found on the product packaging
Resellers may assign their own code to the product, found under “Vendor SKU”
Mass market products often have a Global Trade Item Number (GTIN)

FAQ

Q: Why do I need to provide this code / What is it for?

A: This ensures that if a customer is looking for a product which might have multiple variations, they can ensure they will receive what they want by verifying the Manufacturer SKU is correct. In some cases, the Manufacturer Code is the same as the Vendor SKU.

[Marketplace Code]*

Information
RobotShop SKU associated with this product. e.g. RM-ABCD-1234

Good practices

Some vendors use the same code as the manufacturer's SKU (Stock Keeping Unit) or create their own.
Also known as Item Code, Vendor ID, Vendor Product Code.

FAQ

Q: Can I change the RobotShop marketplace code? Can I use my own SKU?

A: This code is assigned automatically by our system and cannot be edited.

Q: Why is the code configured as RM-ABCD-1234?

A: “RM” stands for RobotShop Marketplace, followed by four letters representing the supplier, followed by numbers representing the order in which the product was added.

Q: At what point in the process is a RobotShop SKU assigned?

A: As soon as the product is saved in the RBM platform with the minimal required info of the Summary section.

[Vendor Product URL]

Info

Reference link to the vendor’s online product page.

FAQ

Q: Can I provide a general URL to the main corporate page?

A: Please provide a link to the product directly whenever possible.

Q: What if a single URL covers multiple products or variations of a product?

A: Add the URL for the closest relevant page.

[Is Active]

Info

Check box managed by RobotShop only (checked means active status approved; unchecked means the product is not active and likely under review).

FAQ

Q: Why has RobotShop disabled my product?

A: It means your product may currently be under review by RobotShop. It allows us to set this product as inactive temporarily until verifications, instructions or clarifications are made.

Q: What happens when my product is under review?

A: It does not necessarily mean you need to take any action; the RBM staff will review the product and contact you if needed. Otherwise, it should be set as Is Active soon.

[Status]*

Info

Three statuses: Active; Inactive; Pending (default).

Requirements

For a product to be visible on the RobotShop website, its status needs to be set to Active.
To access this status, it must follow the product listing guidelines, have the required fields completed and a successful data validation.

FAQ

Q: What does each status mean?

Active: The product is visible on RobotShop and can be purchased from one or multiple websites based on your visibility settings per store.
Inactive: The product is not visible / available on RobotShop and cannot be found nor purchased by customers.
Pending: It is the default setting when a product is created, which means the product’s configuration is still in progress and it is not ready to go live/active.

Q: Can I change the status?

A: Yes. You can change the status from Pending to Active and/or from Active to Inactive

Q: Why is my product not visible on the RobotShop website even though the status is set to Active?

A: Use the function ‘’Validate’’ to verify if there are any incomplete fields that stop the product from being listed. A successful data validation normally indicates that your product is ready to go live; otherwise, actions may be required and should be clearly stated in the message that will appear.
A: There could be a delay and/or a cache refresh needed. It can take up to 24 to 48 hours before a product appears on the website.
A: It could be because there is an issue with the URL key that needs to be addressed by the RBM team.
A: If the checkbox ‘’Is Active’’ is unchecked (empty), it means the RobotShop staff temporarily disabled your product’s visibility. RobotShop will notify you if any actions are needed on your end. There are various reasons why your product could be under review.

It has been flagged by someone browsing the site.
It has been determined that the product page does not respect the conditions of the Vendor Agreement or these Listing Guidelines
The product page has one or more issues to be corrected.

[Category]*

Info

Sub-catalog web page that groups similar items and locates where a customer would logically find this product.

Requirements

Be selective; products added to irrelevant categories will not be tolerated.
Choose the most representative and relevant category based on the product type or nature.

FAQ

Q: What happens if we want to use another non-existent category?

A: If you feel a new category should be created as it does not fit logically into any existing categories, please contact RobotShop.

Q: What should I do if none of the categories seem relevant?

A: Contact RobotShop describing the issue and why existing categories do not apply. The team will then review your request.

[Brand]*

Info

Name of the company / brand who created the product, which will be visible on the product pages.

Best Practices

Brands are listed in alphabetical order in the drop-down.
The Brand name will be used as a public profile, so it is recommended to use the most obvious name for customers to remember or use when they search for the brand and products.

Requirements

Select the brand associated with the product(s)
Products added under an irrelevant brand will not be tolerated

FAQ

Q: How do I create a brand?

A: RobotShop is responsible for adding a brand to the drop-down, if you need a specific one to be created, feel free to contact us.

Q: Where is this accessible from?

A: Clients can find the brand page by clicking on the by [brand name] in the product pages. That allows them to see all the products you offer. They can also access this page from search engines.

[Length, Width, Height]*

Info

Packaging dimensions for shipping purposes in centimeters. Length, width and height can be used interchangeably.

Requirements

Enter the cubic packaging dimensions in centimeters
These dimensions are used as shipment details and are NOT the dimensions of the product itself.

[Weight]*

Info

Weight of the product and packaging for shipping purposes in kilograms.

Requirements

Enter the packaged weight in kilograms
These dimensions should reflect the weight of the packaged product you will send, including the product itself, assembled or disassembled, it’s packaging, etc.

[UPC Code]*

Info

Barcode of 12 digits normally used, especially in North America, on the packaging for scanning and/or as a universal identification code (If applicable).

Requirements

12-digit barcode known as the Universal Product Code (UPC code). When printed with a barcode, the series of numbers is structured as the following with spaces:
0[Space]00000[Space]00000[Space]0
Do not enter random numbers or the EAN code; please use the appropriate field per code.

FAQ

Q: What happens if I don’t have the UPC code?

A: This is a required field. You must add with a UPC or EAN code in order to list your product. Please inform the Marketplace team if you do not have a UPC or EAN code.

[EAN Code]*

Info

Barcode of 13 digits normally used, especially in Europe, on the packaging for scanning and/or as an international identification code (If applicable).

Requirements

13-digit barcode known as the European Article Number or International Article Number (EAN code). When printed with a barcode, the series of numbers is structured as the following with spaces: 0[Space]000000[Space]000000
Do not enter random numbers or the UPC code; please use the appropriate field per code.

FAQ

Q: What happens if I don’t have the EAN code?

A: This is a required field. You must add with a UPC or EAN code in order to list your product. Please inform the Marketplace team if you do not have a UPC or EAN code.

[Country Of Origin]*

Info

Country where the product was manufactured.

Requirements

Select the accurate Country Of Origin (COO) in the drop-down list
It is the vendor's responsibility to provide the accurate origin of the product. Packaging should include “Made in” or “Manufactured in”.

[Websites]*

Info

List of RobotShop stores on which the product will appear and be available (If selected).

Best Practices

Multi-language descriptions are recommended for maximum visibility (configured in the Description section).

Store / Language	English	French	Spanish	German	Dutch	Japanese
US	x		x
Canada	x	x
Europe	x	x	x	x	x
UK	x
Japan	x					x

Requirements

Simply check the box for each website where the product can be sold
The websites available in each product are those selected in the vendor's account.
All required fields need to be complete for the product to appear on the website
To be able to sell on certain websites, separate prices in the appropriate currency must be entered in the Prices section.
A configured product will only appear on the selected website for which a description is provided. To enable the visibility of multi-language stores, you need to supply a description per language.

FAQ

Q: Why can’t I see any websites or why is there a website missing in this section?

A: Selling websites are configured in the initial Vendor account. If no websites were selected on behalf of the seller, a message "No websites were set for this product." is displayed instead of the check boxes.

Q: What happens if I do not have the descriptions in all the available languages?

A: It will not appear in those languages nor on those websites. For example, if you select the US store as a selling website and only provide an English description, your product will only appear on the English US store. If you want it to also appear on the Spanish US store, you will need to supply a Spanish version of your description in the Description section.

[Tax Code]

Info

Specific rate of taxation to associate with this product (if applicable).

Requirements

Select the most accurate tax code categorisation in the drop-down (optional)
Leave this empty if the item isn't taxed at a special rate or if the appropriate category for the type of item does not exist in the drop-down menu.

FAQ

Q: What is this for?

A: The RBM interface provides the generic category identification to help you get the rightful taxation for your products if you wish/need them to be taxed at a special rate. It is up to your judgement and knowledge as a vendor to use this drop-down. It is not mandatory.

Q: Where can I see what the categories or what it includes are for in detail?

A: You may visit this page from TaxJar which mentions the tax codes and a description of the categorisation.

[Is Special Order]

Info

Status shown on the website to inform customers about a delay needed to process the order (longer handling time to be added in the next field).

Best Practices

Use this field to manage customers’ expectations regarding the handling time if it is longer compared to regular products.
Ignore this checkbox if the product is ready to be shipped right away or if you have stock available.
Place your products in Special Order status if you are on vacation (Christmas, Chinese New Year etc.).

Requirements

Check this only if this item needs the Special Order status. It is used for various reasons:

Item(s) produced only on event (when an order is placed)
Customizable product that requires the customer’s feedback
Limited stock or availability due to cost, size, etc.

The overall handling time needs to be defined in the next field.

FAQ

Q: What is the reasonable delivery time associated with non-Special order Items?

A: Any delay needed to handle items (within 72 hours) that are ready to be shipped right away upon order based on the shipping services you use.

[Handling Time]

Info

Number of business days it takes before the ordered items are shipped to customers if the product is a Special Order item (estimation visible on the RobotShop website).

Best Practices

The estimation should consider the time needed to produce the item and/or process the order, from the moment a payment is received to the moment the item is shipped.

Requirements

Please enter the handling time as a number of days
Be specific and try to provide a delay that is reasonable and representative

Actions (Buttons)

'Save' Button

This button allows you to save the edits you performed in the Summary section.

'Validate' Button

This button allows you to perform a Data Validation of your product’s configurations. It should confirm if all the required fields are completed or if there are missing items that stops the product from becoming visible and active on the RobotShop website(s).

SECTION 2: PRICES TAB

Section in which the retail prices to display on the RobotShop website are configured.

[Prices]

Info

Vendor’s list of prices (before taxes) associated with a particular region/country and quantity.

Requirements

Associate the correct price before taxes to the appropriate currency sign and quantity breaks.
DO NOT include taxes, shipping and handling fees or special characters (the right currency symbol will automatically appear).
Select a currency code to identify the prices of your products according to the stores.

Website / Currency	Symbol / Code
US Website / United State Dollar	$ / USD
Canadian Website / Canadian Dollar	$ / CAD
European Website / Euro	€ / EUR
United Kingdom Website / Pound Sterling	£ / GBP

FAQ

Q: Why do we enter prices without taxes?

A: Taxes are calculated automatically and displayed directly on the website. To be able to calculate them based on the current taxes, the prices entered must be BEFORE taxes.

Q: What currencies are available for my product prices?

A: The list of available currencies depends on which websites have been selected in the Summary section.

Q: Does RobotShop offer automatic conversion rates or update pricing automatically for me?

A: No, the prices are entered and manually updated by you. The interface does not offer any automatic conversion. You can make appropriate changes to your prices as often as necessary. Any price changes saved in the interface should appear within the next 24-48 hours on the website.

Q: How much money will I receive as a payment from RobotShop for the product when a customer places their order?

A: You will receive the amount you determined as the retail price per unit minus the standard 13% RobotShop Marketplace margin. For example with a product MSRP of $100 USD, RobotShop will send you $87 USD.

[Quantity Break]*

Info

Amount of item or pack of item(s) associated with the specified medium of exchange and price.

Best Practices

Use a number higher than 1 in the quantity field to indicate a special price associated with bulk orders

Requirements

Use integers only (greater than or equal to 1)
Enter a price which is clear and logical for the associated pricing

FAQ

Q: What price should I enter for a quantity break higher than one?

A: Quantity pricing allows customers to place bulk orders, normally intended to help them save money when they purchase a higher quantity of goods at once on a given order. It is the vendor’s responsibility to enter reasonable prices and also its discretion to add or not lower prices for higher quantities.

[Price]*

Info

Amount of money associated with the selected financial medium of exchange and quantity of items.

Requirements

Use numbers only (two decimals allowed, e.g. 12.95)

FAQ

Q: Can I edit the prices after?

A: Yes, prices and price breaks can be edited at any time directly in the Prices section, as long as you click on ‘’Save Prices’’.

Actions (Buttons)

'Add Price Break' Button

This button is used to add a new price to your list. Once you click on it, it enables a pop-up in which you associate a currency to a Quantity Break and Price. To complete this new Price break, be sure to click on ‘’Add Price.’’

'Save Prices' Button

This button is used to save edits you performed in the list of prices that are already added. You can only edit the quantity and price per line/currency OR delete a Price break entirely.

SECTION 3: IMAGES TAB

Section in which the product images to display on the RobotShop website are added.

[Product Images]*

Info

Pictures in the product’s gallery (configured to appear in a specific order set with the fields Display Order).

Best Practices

It is suggested to have a number of secondary images to help customers understand the product.
Add images showing the product assembled and/or unassembled, visible from different angles, showing the box, items in the package, etc.
Set the order of images by following the ascending order, from the most representative and interesting product image to the least.

Requirements

Minimum 1 image; maximum 10
A primary image (position 0), a.k.a. “Gallery image” will be used as the default, base, and category image
Include only what the customer will receive

[Add Image File]

Info

Image file to be uploaded to the RBM servers.

Best Practices

Product on white background
Use an image where the item can be identified easily and represents what the customer will receive
Good resolution and good focus
Item(s) is/are well centered, the entire product is visible and takes up at least 70% of the image

Requirements

File Format: JPG or PNG
Size Format: Square 1:1
Resolution: 1000 x 1000 pixels suggested, 900 x 900 pixels minimum
Identify files with different names when adding them in the platform (Also do not use any special characters. We recommend this format: robotshop-image-1.jpg)
Borders, watermarks, text, or other decorations within the images are not allowed
Drawings or sketches of the product are not allowed. Proper 3D CAD might be allowed.
Image placeholders such as “no image available” are not allowed.

FAQ

Q: Is there a size limit?

A: No, there is no size limit but, there is a minimum of 900x900px. Note that a large image will automatically be resized to a 900x900px format.

Q: How do I remove an image?

A: Simply delete the image using the black X on the top right of the image.

Q: Can I edit an image already uploaded?

A: The Marketplace interface does not include any image editing tool. If you need to modify an image, you will need to edit it with your own tools and replace the image you want to delete with the updated image.

Actions (Buttons)

'Choose File' Button

This button allows you to browse through your computer’s file and upload one item at a time. Once selected from your computer, the file will be automatically added.

'Save Display Order' Button

This button allows you to save the Display order you may edit per image.

SECTION 4: COUNTRY RESTRICTIONS TAB

Section used to configure the countries and/or provinces to exclude or include for the product’s availability.

[List of Country Restrictions]

Info

Vendor’s list of specific regions to include (only sell to these countries) or exclude (do not sell to these countries) (if applicable).

Best Practices

Restrictions can be configured one at a time.
Ensuring that the Country or selling restrictions associated with the product(s), as well as conformity, regulations and laws, are respected is the vendor / manufacturer’s responsibility.

[Restriction Mode]

Info

Function used to enable restrictions per country and/or province to add.

Requirements

Choose between “Exclude these countries” OR “Include only these countries”

FAQ

Q: Can I edit an existing Country restriction?

A: No, you can delete or add only. To modify one, you will need to remove it and add it again.

[Country]

Info

Select countries (one at a time) in which your product can or cannot be sold.

[Province]

Info

Select a region of the chosen country in which the restriction should be applied (you can only select one at a time). If there is no specific province of the country to identify, you can leave this drop-down empty.

Actions (Buttons)

‘Exclude these countries’ or ‘Include only these countries’ Buttons

This set of radio buttons allows you to choose the type of restriction you want to perform when clicking on the button ‘’Add New’’.

'Add New' Button

The button is used to configure a new Restriction in the List. Be sure to choose the appropriate Restriction Mode when creating one. This enables a pop-up in which you can select the country and region (if applicable).

'Save country restriction' Button

After configuring the settings of your restriction, make sure to save it using this button.

'Delete' Button

This button is used to delete a specific restriction. You cannot edit a restriction

SECTION 5: ATTACHMENTS TAB

Section in which files are added in order to provide additional information to customers.

[Product Attachments]

Info

Relevant file(s) or document(s) to be visible in the product page’s Useful Links section.

Best Practices

Keep documents up to date if there are any changes to the product.
Try to use relevant names that can be easily identified.
Suggestion of relevant files to add: user manual, assembly guide, quick start guide, step-by-step guide, datasheet, software, CAD, etc.
Provide multi-language versions of the same files if you offer your product in more than one language.

Requirements

Add documents or files that are necessary for using or understanding the product
Write a relevant title for the file you added using the pen icon on the right of the file.
External links are not allowed.

[Add Attachment File]

Info

Upload files with authorized format/extension only: ZIP, PDF, JPG, PNG, GIF.

Best Practices

Try to use the same keywords you used for your title in the file name (example: arduino-uno-microcontroller-datasheet.pdf)
Combine unsupported or large files in a ZIP to be able to upload them in the platform

Requirements

Authorized formats: ZIP, PDF, JPG, PNG, GIF
Files with a format/extension not authorized will not be added.
Make sure to identify each file with different names
Files cannot have special Characters. We recommend this format: robotshop-image-1.jpg

[Attachment Title]

Info

Visible name of the file(s) in the product page. Click on the pen icon to choose or edit the titles of the attachment(s).

Best Practices

Write useful title name to help the customer quickly understand what it is for
Recommended structure: Lynxmotion Robotic Arm - Datasheet
If there are multiple file types or it is a ZIP with multiple files in it, it is recommended to mention it in the title.

Requirements

Use Capital Letters for Each Word
Try to use the product title in the file title
Make sure to mention the file use or type: Datasheet, Assembly Guide, Guide, Tutorials, Software, CAD, etc.
Avoid using the same file titles (File titles such as Datasheet 1, Datasheet 2 are not allowed)

Actions (Buttons)

'Choose File' Button

This button allows you to browse through your computer’s files and upload one item at a time. Once selected, they will automatically be added.

'Edit Attachment Titles' Icon

To edit the titles, you need to click on the pen icon at the end of the file name. It enables a pop-up in which you can then configure the public name of the file per language.

'Save Attachment Titles' Button

This button is used to save the titles you wrote.

SECTION 6: DESCRIPTIONS TAB

Section in which the multi-language descriptions are configured for the RobotShop Website.

[Descriptions]*

Info

Visible content and information of the product page per available language(s).

Best Practices

Use all fields (mandatory and optional fields) to create a great and complete product description

Requirements

Complete all mandatory fields: Title and two Product Highlights
Try to respect the separation
Be concise and describe the features and benefits of the product
Be sure to follow the multi-language configuration for the descriptions per available website(s)

[Title]*

Info

Title of the product displayed publicly on RobotShop’s websites (it also determines the product’s URL key).

Best Practices

Standardize with similar products
Add the brand and/or model in the title (in the beginning). It helps find the product and promotes the brand.
To make the title shorter:

Use numbers instead of numerical terms
Use abbreviations for less critical terms and units; MP = Mega Pixel; w/ = with; w/o = without; & = And;

Include descriptive keywords/features to help customers find the product
Avoid using special characters and symbols if possible

Requirements

Maximum 100 characters (shorter is better)
Capitalize the first letter of each word
Do not capitalize conjunctions (“and”, “or”, “for”), articles (“the”, “a”, “an”), or prepositions with fewer than five letters (“in”, “on”, “over”, “with”)
Do not include promotional messages like “sale”, “free shipping”, “best-seller”, “hot” etc.
Make sure there are no errors / typos

FAQ

Q: What happens when I have a title identical to another existing product?

A: Try to create an original title to your product. Having a title identical to another one may limit the exposure of your product as a separate item (customers will not be able to differentiate right away). Adding your brand’s name in the title may be useful in this situation. Also it is important to use a proper title the first time because this will create your product URL which will not change.

Q: Can I edit my title afterwards?

A: Yes, you can edit your title. However, the URL key that is generated with the first title will not be changed.

[Product Highlights]*

Info

Key selling points or features which describe and differentiate the product from others (visible in the category “list view” and in search engines). Example:

Programmable ATMega328 based microcontroller with USB connection
Wide variety of plug-and-play accessories “shields” available
Many input / output pins incl. Analog, digital, PWM and more
Soldering and assembly required

Best Practices

Highlight top features or unique selling points that customers should consider, or information that helps customers understand the nature or value of the product quickly.
Write in fragments; these do not need to be complete, grammatically correct sentences;
No need for punctuation at the end
No need for abbreviations

Requirements

Begin each point with a capital letter
Do not include promotional messages like “sale”, “free shipping”, “best-seller”, “hot” etc.
Shipping, company, promotional and pricing information disallowed
Minimum 2 Product Highlights required; maximum 5 total.
Maximum 150 characters
Make sure there are no errors / typos

[Description]

Info

Paragraph(s) which describe what the product is, what it is intended for, major features, benefits, details, application, etc. It can be more detailed than the Product Highlights as it is intended to be the main description with complete sentences and paragraphs.

Best Practices

Do not “dump” the entire description into this field: use the separate fields to classify and focus on more specific information (e.g.: specifications; dimensions)
Use correct grammar, punctuation, and complete sentences
Describe only the product being purchased, not the accessories, the competition or anything which may cause confusion.

Requirements

Do not include promotional messages like “sale”, “free shipping”, “best-seller”, “hot” etc.
Do not include price, quantity or other information which should be found elsewhere
External links are not allowed
Make sure there are no errors / typos

FAQ

Q: Do I have a record of all changes done to a product?

A: Unfortunately not at this time. Note too that RobotShop reserves the right to edit any product.

[What’s Included]

Info

Detail what the customer should expect in the package if this item is ordered.

Best Practices

Indicate the number of each item included (e.g. 1 x Wire)
If an item is not included but needed, please indicate it clearly to avoid any confusion.

Requirements

DO NOT write false information
Indicate only what the customer will receive
External links are not allowed
Make sure there are no errors / typos

[Product Specifications]

Info

Pertinent information, normally technical and/or functional in nature. Example:

Nominal voltage: 5V
Input voltage range: 3V to 6V
Product weight: 50g / 1.76oz
Operating current: 0.5A
Communication: Analog voltage

Best Practices

Add standard units wherever possible
Be descriptive when there may be multiple interpretations.

Requirements

DO NOT write false information
Indicate useful specs in an understandable form
External links are not allowed
Make sure there are no errors / typos

[Product Dimensions]

Info

Detailed measurements of the product itself for customers (without packaging, etc.).

Best Practices

Can be in one or more units
Ideally mention the length, height, width
Use common units: cm, m, mm, inches, foot, etc.
Mention the measurements: assembled, size of specific parts, etc.

Requirements

DO NOT write false information
Be specific for customers
Make sure to mention the real product size (this is different from the dimensions used for packaging purposes)
External links are not allowed
Make sure there are no errors / typos

[Multimedia]

Info

Area to insert a video in the Product Page (link from YouTube only).

Best Practices

Videos greatly help sell a product.
Relevant videos: ads, unboxing, assembly, showcase, etc.

Requirements

Must be hosted on a YouTube Channel
Only paste the URL key or shorted link of the video (Example: https://www.youtube.com/watch?v=pMNxJWB93ac or https://youtu.be/pMNxJWB93ac)
DO NOT add additional HTML code; the video will embed itself
No other external links are allowed.
Youtube Channel links are not supported.

Actions (Buttons)

'English (United-States)' / 'French (Canada)' / etc. Multi-Language tabs

These selective language tabs allow you to preview and edit the content of your descriptions per language/store.

'Edit Descriptions' Button

This button is used to add/edit the description fields. It enables a pop-up which is a list of fields to complete (mandatory and optional).

'Save Product Descriptions' Button

This button allows you to save the edits. You should then be able to preview the changes you made directly after under the language tab you modified.

SECTION 7: INVENTORIES TAB

Section in which the product’s inventory can be previewed and edited for the RobotShop website.

[Inventories]*

Info

Manage the product’s stock levels per available warehouse.

Requirements

Must enter numerical value
Sales via other methods / platforms may change available inventory
Use the appropriate Adjustment Type (Absolute or Differential) to adjust your inventory.

FAQ

Q: What does each column header mean?

A: Tab Column details:

Warehouse: based on the Vendor’s account Warehouse settings
Quantity On Shelf: Also known as the Quantity On Hand, it is the amount of stock, considering the ordered items and the available quantity.
Quantity On Order: Number of items currently on order/reserved from the RobotShop website.
Quantity Available: Number of items considered for potential buyers (Quantity On Shelf minus Quantity On Order).

Q: Can I edit the Quantity On Order or Available?

A: No, these are metrics for reference that are automatically calculated by the platform based on the orders placed on the RobotShop Website. To modify the Quantity Available, you need to modify the Quantity On Shelf, considering the real quantity of items you have at your disposal for the RobotShop buyers.

[Adjustment Type]

Info

Specified action to perform on the amount of Quantity On Shelf: Absolute (new total to correct) or Differential (variation of stocks + or -).

Requirements

Use the type to perform accurate edits or calculations of stocks
Make sure to edit the appropriate warehouse
DO NOT enter false information

FAQ

Q: What is the difference between the two types of adjustments?

Absolute: Allows you to edit the total of quantity on shelf which is the number of items in your inventory (not considering the orders).
Differential: Allows you to indicate stock variation of the quantity on shelf, positive or negative, either by adding or removing a quantity from the total without considering the orders.

[Adjustment Value]

Info

Amount of the adjustment (negative or positive).

Requirements

Must enter integer value Negative or positive numbers allowed

Actions (Buttons)

'Adjust Inventory' Button

This button is used to add/edit the stock of the chosen warehouse. It enables a pop up which lets you configure your Adjustment and its value.

'Submit' Button

This button allows you to apply and save the adjustments you configured in the pop-up.

GENERAL GUIDELINES

The Marketplace Listing Policies for Vendors is considered to be a list of guidelines to follow. It is intended to help create relevant and useful product listings that respect the conditions you agreed to by becoming a vendor of the RobotShop Marketplace.

Content Reminders & Advices

Requirements

No offensive phrasing or curse words should be found anywhere within a product page.
No hidden content should be found within a product page.
Make sure to submit content on which you have the right to use or are the owner.
Information must not be misrepresented / misleading / copied / malicious / dangerous.
Ensure there are no spelling errors and verify grammar in all languages.
No ALL CAPS.
No Spam / External Links
No Personal or Competitor’s Brand attacks / Bashing / Complaining
No NSFW / Gross content / Trolling No Political / Racism / Sexism or any kind of discrimination
No Replicas / ™ Infringement / Copyright infringement (including products sold by RobotShop or other Vendors)
No Multiple Identical Product Pages / Cross posting
No misleading or false information

Translation Advice (for Multi-language descriptions)

Requirements:

Include a proper translation of your descriptions to ensure there are no errors or mistranslated content
Only use words associated with the language in question
Focus on providing readable and understandable content even if it is not your mother tongue

Best Practices

Avoid using the direct translation from a computer translation software
Suggest using a proofreading service of your choice to ensure the translations are accurate and grammatically correct

Image Reminders & Advice

Requirements

No text within the image
Images must be square
Formats: Minimally 900x900px, .jpg or .png

Best Practices

Show only the product being sold (no placeholder images, CAD etc)
Use a simple background (white is strongly suggested for the main image)
Use high quality, high resolution images
Be sure to submit content which you have the right to use

Website Visibility Delay

There can be up to a 24-hour delay before a new product or changes go LIVE on the website. If, after 24 hours you can’t view your product or updates:

Verify the product ‘Status’ to confirm it is set to ‘’Active’’
Verify if the ‘Is Active’ checkbox unchecked
Verify the fields you modified to ensure the edits you did were saved properly
Verify you have selected a website on the product page.
Use the button ‘’Validation’ in the Summary tab to verify if something is missing
If all settings are properly configured, it may be worth clearing the entire cache of your browser.
If no result or if you still experience the issue, please contact the RBM team.